Guide
When Winter Strikes: Why 24 Hour Furnace Service Matters in Ankeny
When your furnace quits on a freezing Ankeny night, every minute without heat matters. 24 hour furnace service in ankeny, ia exists because furnace failures don't follow a schedule—they happen at midnight, on holidays, and during the coldest stretches of Iowa winter. Whether you're facing complete heat loss, strange noises, or worrying smells, knowing what qualifies as an emergency and what steps to take can protect your family and your home from serious damage.
If you need immediate help, look for these critical signs:
- Complete heat loss when outdoor temperatures drop below freezing
- Gas smell (rotten egg odor)—evacuate immediately and call 911
- Carbon monoxide alarm sounding
- Loud banging, screeching, or grinding noises from your furnace
- Yellow or flickering pilot light instead of steady blue
For comprehensive year-round comfort, check out our heating and cooling services in Ankeny, or if you're experiencing furnace trouble right now, contact us for emergency furnace repair.
This guide walks you through recognizing real emergencies, taking immediate safety steps, and understanding what happens when a technician arrives at your door in the middle of the night.
Is It a Real Furnace Emergency? Recognizing the Critical Signs
When the Iowa winter hits, temperatures in Ankeny can plummet to an average low of 15°F, and we often see significant snowfall. In these conditions, a furnace breakdown isn't just an inconvenience; it can quickly become a serious threat to your home and family. A complete loss of heat during freezing weather can lead to frozen pipes, which can burst and cause extensive water damage. But how do you know if your furnace issue warrants an urgent call for 24 hour furnace service in ankeny, ia, or if it can wait until morning? It's all about recognizing the critical signs.
Our goal is to help you understand the difference between a minor hiccup and a true heating emergency. For a deeper dive into common issues, you can explore signs your furnace needs quick repair and learn about the specific furnace repair problems we can fix.
Critical Safety Warnings
Certain furnace issues aren't just about comfort; they're about safety. If you encounter any of these, don't delay—act immediately:
- Rotten Egg Smell (Gas Leak): Natural gas has an additive that gives it a distinct sulfurous, rotten egg odor. If you smell this, evacuate everyone from your home immediately. Do not use light switches, phones, or any electrical devices, as a spark could trigger an explosion. Once you're safely outside and away from the house, call 911 and your gas company. This is a life-threatening emergency.
- Burning Odors: While a slight burning smell might occur when your furnace kicks on for the first time in the season (burning off dust), a persistent or strong burning smell, especially like melting plastic or electrical wiring, indicates a serious problem. It could be an electrical issue or an overheating component. Turn off your furnace and call for emergency service.
- Carbon Monoxide Alarm: If your carbon monoxide (CO) detector goes off, it's a deadly emergency. CO is an odorless, colorless gas that can be fatal. Evacuate your home immediately and call 911 from a safe location. Do not re-enter until emergency responders have deemed it safe.
- Loud Screeching or Banging Sounds: Furnaces make some noise, but loud screeching, grinding, or banging sounds often signal a mechanical failure. This could be a failing motor, a loose component, or a problem with the blower. Ignoring these noises can lead to more extensive and costly damage to your system.
- Yellow or Flickering Pilot Light: A healthy pilot light should burn with a strong, steady blue flame. If you notice a yellow or flickering flame, it can indicate incomplete combustion, which might be producing dangerous carbon monoxide. This requires immediate professional attention.
Performance Problems That Can't Wait
Beyond immediate safety concerns, some performance issues indicate your furnace is on the brink of failure or operating dangerously inefficiently. These problems can escalate quickly, especially during cold weather, and often require urgent attention:
- Furnace Won't Turn On: This is the most obvious sign of a problem. If your furnace is completely unresponsive, you're without heat, and in Ankeny's winter, that's a serious issue.
- Short Cycling: If your furnace turns on, runs for a very short period, and then shuts off repeatedly, it's called short cycling. This is inefficient, wastes energy, and puts excessive wear and tear on your system, potentially leading to premature breakdown.
- Cold Air from Vents: Your furnace's job is to produce warm air. If it's blowing cold or lukewarm air, something is fundamentally wrong with the heating process, such as a faulty heating element or a problem with the gas supply.
- Unresponsive Thermostat: If you adjust your thermostat and your furnace doesn't respond as it should, the problem could be with the thermostat itself or a communication issue with the furnace. Either way, it means you can't control your home's temperature.
- Sudden Energy Bill Spikes: An unexpected and significant increase in your heating bill, without a corresponding change in usage or weather, can indicate your furnace is working much harder than it should be, suggesting a major inefficiency or a failing component.
When you notice these signs, it's time to act. For more guidance on when to seek professional help, review our insights on when to call us for HVAC repair.
Your First Steps: A How-To Guide for Furnace Emergencies
When your furnace decides to take an unexpected vacation in the middle of an Ankeny winter, it's easy to panic. But staying calm and taking a few immediate steps can make a big difference in ensuring safety and preparing for our arrival. Think of it as a pre-flight checklist for your comfort mission!
These initial actions involve critical safety protocols, some basic troubleshooting you can perform, and gathering essential information to help us diagnose and fix the problem more efficiently.
Safety First: Immediate Actions
Your safety and the safety of your family are always our top priority. If you suspect a gas leak or carbon monoxide, these steps are non-negotiable:
- Gas Leak Response: As mentioned, if you smell that unmistakable rotten egg odor, get everyone out of the house immediately. Do not use any electrical devices, including light switches, cell phones, or garage door openers, until you are safely outside. Once away from the home, call 911 and your gas utility company. We can't stress this enough – your life could depend on it.
- Carbon Monoxide Alarm Response: If your CO detector sounds, treat it with the same urgency as a gas leak. Evacuate everyone, including pets, and call 911 from a safe, outdoor location. CO poisoning can be deadly, and you often won't know it's happening until it's too late.
- Turning Off Power: For any other serious issues like burning smells or loud mechanical noises, it's wise to turn off your furnace. Locate the emergency shut-off switch (often a red switch near the furnace) and/or flip the circuit breaker corresponding to your furnace in your electrical panel. This prevents further damage and ensures safety until a professional arrives.
- Protecting Vulnerable Family Members: If the heat loss is complete and temperatures are dangerously low, consider relocating vulnerable family members (elderly, infants, those with health conditions) to a warmer environment, such as a friend's or relative's home, until your heat is restored.
What to Do While Waiting for 24 hour furnace service in ankeny, ia
Once immediate safety is addressed, there are a few simple checks you can perform. These might even resolve a minor issue or, at the very least, provide valuable information for our technicians when they arrive for your 24 hour furnace service in ankeny, ia.
- Check Thermostat Settings: It sounds simple, but sometimes the thermostat is the culprit! Ensure it's set to "Heat" and the temperature setting is at least 5 degrees higher than the current room temperature. Also, check that the fan setting is on "Auto" rather than "On" unless you specifically want continuous airflow.
- Replace Thermostat Batteries: If your digital thermostat display is dim, blank, or unresponsive, fresh batteries might be all it needs. It's a quick fix that often gets overlooked.
- Inspect Air Filter: A severely clogged air filter restricts airflow, forcing your furnace to work harder and potentially causing it to overheat and shut down. Check your filter; if it's dirty, replace it. This is also a good reminder to change your filter every 1-3 months for optimal performance.
- Check Circuit Breaker: Go to your electrical panel and locate the breaker labeled for your furnace. If it's tripped (usually halfway between "On" and "Off"), flip it completely to "Off" and then back to "On." If it immediately trips again, leave it off and call us – this indicates an electrical problem that needs professional attention.
- Clear Area Around Furnace: Ensure the area immediately surrounding your furnace is clear of obstructions, clutter, or anything flammable. This provides our technician with safe access to work. If you have exterior vents for your furnace, check that they aren't blocked by snow, ice, leaves, or debris, especially after a heavy Ankeny snowfall.
When you call us for emergency service, having the following information ready will help us provide the most efficient assistance:
- The specific symptoms you're observing (noises, smells, lack of heat, cold air).
- What troubleshooting steps you've already attempted.
- The approximate age and brand of your furnace, if known.
- How long the problem has been occurring.
What to Expect from a 24 Hour Furnace Service in Ankeny, IA
When you call us for 24 hour furnace service in ankeny, ia, especially in the dead of winter, you're not just calling a repair service; you're calling for peace of mind. We understand the urgency, and our process is designed to be as swift and seamless as possible, from your initial call to the warmth returning to your home.
Our commitment is to provide honest assessments and dependable service. We'll ensure you understand the issue, the proposed solution, and any options available to you before we proceed.
The On-Site Visit and Repair Process
When our technician arrives at your Ankeny home, here's what you can expect during the on-site visit and repair process:
- Prompt Response: Our goal is to get to you as quickly as possible. We strategically dispatch our teams to minimize response times, understanding that every moment without heat counts.
- Safety Inspection: The first priority is always safety. Our technician will perform a thorough safety inspection, including checks for gas leaks and a carbon monoxide test, to ensure your home is safe.
- System Diagnosis: Using advanced diagnostic tools and their expertise, our technician will carefully inspect your furnace. They'll check the gas supply, ignition system, electrical components, blower motor, heat exchanger, and other critical parts to pinpoint the exact cause of the problem.
- Clear Communication and Upfront Options: Once the diagnosis is complete, our technician will clearly explain what's wrong, what needs to be done to fix it, and present you with your repair options. We believe in transparent communication, ensuring you have all the information to make an informed decision.
- Efficient Repair: With your approval, our technician will proceed with the repair. We stock our service vehicles with a wide range of quality parts to complete most repairs on the first visit, restoring your heat quickly and efficiently.
- Final Testing: After the repair, the technician will thoroughly test your furnace to ensure it's operating safely and effectively. They'll also answer any questions you have and offer tips for optimal performance.
We are equipped to repair all common types of heating systems found in Ankeny homes, including natural gas furnaces, electric furnaces, and heat pumps from all major brands. For any of your heating and cooling needs, trust us for reliable HVAC repair in Ankeny, IA.
When Replacement is the Answer
Sometimes, a repair isn't the most cost-effective or long-term solution. Our technicians will provide an honest assessment, especially if your furnace is showing its age.
- Age of Furnace: Furnaces typically have a lifespan of 15 to 25 years. If your furnace is over 15 years old and experiencing frequent or costly breakdowns, a replacement might be the smarter investment. Older units are more prone to breakdowns and are often less energy-efficient.
- Repair Frequency and Cost: If you're constantly calling for repairs, and those costs are adding up, it might be a sign that your furnace is nearing the end of its life. Our technicians can help you weigh the cost of ongoing repairs against the benefits of a new, more reliable, and energy-efficient system.
- System Assessment: We'll provide a comprehensive assessment of your current system's health and efficiency. If a critical component like the heat exchanger or control module fails on an older unit, replacement often makes more sense than repair.
- Same-Day or Next-Day Installation: If replacement is needed, especially during an emergency, we understand you can't wait long for heat. We strive to offer same-day or next-day furnace installation whenever possible, with most emergency installations completed within 24 hours of the initial call. Our goal is to restore your comfort as quickly and safely as possible.
For situations requiring urgent replacement, we specialize in emergency furnace installation in Ankeny, IA.
How to Prevent Future Furnace Breakdowns
While we're always here for your 24 hour furnace service in ankeny, ia needs, we'd much rather help you avoid those stressful, freezing emergencies altogether! Proactive care is the best defense against unexpected breakdowns, saving you discomfort, time, and money in the long run.
The Power of Regular Maintenance
Think of your furnace like your car; it needs regular check-ups to run smoothly and efficiently.
- Annual Tune-Ups: Scheduling an annual professional furnace tune-up, ideally in the fall before the cold weather truly sets in, is crucial. During a tune-up, our technicians inspect all components, clean the system, check for potential issues like gas line leaks, and ensure everything is operating safely and efficiently. This can prevent up to 63% of furnace repairs and significantly extend your system's lifespan.
- Changing Air Filters Regularly: This is one of the easiest and most impactful DIY maintenance tasks. A clogged air filter restricts airflow, making your furnace work harder, reducing efficiency, and potentially causing it to overheat. We recommend changing your air filter every 1-3 months, especially during peak heating season or if you have pets.
- Keeping Vents Clear: Ensure all heating vents in your home are unobstructed by furniture, rugs, or drapes. Blocked vents can lead to uneven heating and put undue stress on your furnace.
- Benefits of Service Agreements: To make maintenance easy and provide continuous peace of mind, consider enrolling in one of our flexible maintenance plans. Plan members enjoy benefits like priority service, waived after-hours fees (a huge plus for emergency calls!), and even have maintenance fees credited towards new equipment purchases if a replacement is eventually needed. It's an investment that truly pays off in comfort and savings.
By prioritizing regular maintenance, you're not just preventing breakdowns; you're ensuring your system runs more efficiently, lasts longer, and keeps your home comfortable. For comprehensive care, explore our heating and cooling Ankeny services.
Finding a Reputable Provider for 24 hour furnace service in ankeny, ia
When you need urgent help, choosing the right company for 24 hour furnace service in ankeny, ia is critical. You want a team you can trust, especially when you're in a stressful situation. Here's what to look for:
- Local Presence: A local company understands Ankeny's unique climate and common furnace issues. They can also offer faster response times because their technicians are strategically located within the Des Moines metro area, including Ankeny.
- Transparent Communication: A reputable provider will clearly explain the problem, the solution, and any options without pressure. We believe in honest assessments and dependable service.
- Licensed and Insured: Always ensure any company you hire is fully licensed and insured. This protects you, the homeowner, in case of any accidents or issues during the service.
- Positive Reviews and Reputation: Look for companies with positive customer reviews and a strong reputation for reliability and quality service. Hearing about other homeowners' experiences can offer valuable insights.
Frequently Asked Questions about Emergency Furnace Service
What constitutes a furnace emergency during an Ankeny winter?
A furnace emergency is any failure that compromises your safety or risks property damage. This includes total heat loss when outdoor temperatures are at or below freezing (threatening frozen and burst pipes), a suspected gas leak (rotten egg smell), a carbon monoxide alarm, or any issue that puts vulnerable household members at risk from the cold. If you're without heat in freezing conditions, it's an emergency.
What types of furnaces can be repaired during an emergency call?
Emergency services are equipped to repair all common types of heating systems found in Ankeny homes. This includes natural gas furnaces, electric furnaces, and heat pumps. Our technicians are trained to diagnose and repair issues across all major brands and models, ensuring we can address your specific system's needs.
How quickly can a technician arrive for an emergency call?
While response times can vary depending on factors like call volume and weather conditions, the goal of a 24/7 service is a rapid response. Reputable local companies strategically position technicians throughout the Des Moines metro area, including Ankeny, to arrive as quickly as possible. Often, we can dispatch a technician within a few hours to diagnose the problem and begin restoring your heat.
Stay Warm and Safe with a Reliable Ankeny Furnace Service
When winter's chill truly settles over Ankeny, a reliable furnace isn't just about comfort—it's about the safety and well-being of your family and the protection of your home. We understand the stress and discomfort that a furnace breakdown can bring, especially during those frigid Iowa nights. That's why we're committed to providing prompt, professional, and honest 24 hour furnace service in ankeny, ia, whenever you need us.
From immediate safety responses and expert diagnostics to efficient repairs and proactive maintenance, we're your trusted partner in ensuring your home remains a warm, safe haven all winter long. Don't let a furnace emergency leave you in the cold. For dependable, around-the-clock assistance that restores your peace of mind, explore professional furnace service in Ankeny, IA.
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Customer Testimonials
Our customers consistently praise our exceptional service and attention to detail. We strive to exceed expectations and deliver outstanding results every time.
I cannot recommend this company enough. We were horribly jerked around by Angels Heating and Cooling. Northwind took the time to answer all our questions, we're professional, timely, affordable and sent a great technician to fix our gas fireplace.
We had a duel fuel system installed by Northwind. Our experience from installation to post installation service has been amazing.
Our fireplace had not been working. This was the only company that was willing to come out. Wes the technician was great. Diagnosed the problem and fixed it. Spoke to Deanna on the phone. She has awesome customer service skills. I would use them again and highly recommend them.
A+ Customer Service! We had a minor issue and they stopped by right away. We've used them on residential and commercial buildings and they are always on top of everything. Thank you to Chris as well!
We purchased and had Nothwind install a Valor gas fireplace for us. They did an excellent job. We did have a problem with the remote control that came with the unit but were very happy with the immediate response and repair from Northwind for warranty work.
I’ve been in the construction business for many years and the Northwind HVAC crew for sure rank up there in the number one spot. Without exception, all the work was carried out swftly, with journeyman style and with a friendly contractor/client relationship.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
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