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When Every Minute Counts: Understanding Emergency Furnace Service in Des Moines, IA
When your furnace fails on a freezing Des Moines night, you need emergency furnace service in des moines, ia that responds fast. Here's what you need to know right now:
Quick Action Guide:
- Safety First - If you smell gas or your CO detector sounds, evacuate immediately and call 911.
- Call Our 24/7 Service - Contact our team for true round-the-clock emergency dispatch.
- Expect a Fast Response - We dispatch local technicians to arrive quickly and restore your heat.
- Aim for Same-Day Repair - Our technicians carry common parts to fix the issue on the first visit.
- Know the Signs - Complete system failure, strange noises, burning smells, or no heat all qualify as emergencies.
When temperatures drop below 20°F—which happens regularly during Iowa winters—a working furnace isn't a luxury. It's essential for your family's safety and comfort. The difference between a cold night and a dangerous situation often comes down to how quickly you can get professional help. That's why understanding what qualifies as a furnace emergency and knowing how to respond can protect both your home and your loved ones.
If you're experiencing heating system problems, don't wait—contact our emergency furnace repair team right away.
Most furnace failures happen at the worst possible time—during the coldest stretch of winter, late at night, or on a holiday weekend. The good news? Our experienced HVAC professionals staff emergency lines 24/7 specifically for these situations. We understand that when your furnace quits at 2 AM and your house temperature is dropping fast, you need help now, not during regular business hours.
Is It a Real Emergency? Key Signs You Need Immediate Furnace Repair
When your furnace acts up, it's natural to wonder if it's just a minor hiccup or something more serious. In Des Moines, where winter temperatures can be severe, distinguishing between a minor issue and an emergency is crucial. An emergency often involves immediate safety threats or a complete loss of heating function that could endanger your family or cause damage to your home. We're here to help you understand the signs so you know when to call for immediate emergency furnace service in des moines, ia.
Critical Safety Warnings
Certain furnace issues aren't just inconvenient; they pose significant safety risks that demand immediate attention. If you notice any of these, prioritize safety above all else and call for help right away.
- Gas Smell (Rotten Eggs): Natural gas has a distinct, unpleasant odor, often described as rotten eggs. This additive is a safety measure, as natural gas itself is odorless. If you detect this smell in your home, it indicates a potential gas leak. This is extremely dangerous and requires immediate action.
- Carbon Monoxide Detector Alarm: Carbon monoxide (CO) is a colorless, odorless, and deadly gas. If your CO detector goes off, it's a silent threat that requires quick action. Even if you don't feel ill, trust the alarm. A yellow pilot light flame on an older gas furnace can also indicate the production of carbon monoxide.
- Electrical or Burning Smells: While a dusty smell at the start of the heating season can be normal, persistent or strong burning odors (like plastic or electrical wires) are not. These can indicate overheating electrical components, a failing motor, or even a fire hazard within the furnace.
- Smoke from Vents: Any visible smoke emanating from your furnace or vents is a serious warning sign. This could indicate a combustion issue, an electrical problem, or a fire.
If you encounter any of these critical safety warnings, refer to our guide on When to Call Us for HVAC Repair.
Major Malfunction Indicators
Beyond immediate safety concerns, some furnace problems signify a major mechanical failure that leaves your home vulnerable to the cold, especially during Des Moines' chilly winters.
- Loud Noises (Banging, Screeching, Grinding): Furnaces typically operate with a low hum. Loud, unusual noises like banging, screeching, grinding, or rattling can indicate a serious mechanical problem, such as a failing motor, a loose component, or issues with the blower fan. Ignoring these sounds can lead to more extensive and costly damage.
- Complete System Failure: The most obvious sign of an emergency is when your furnace simply won't turn on, or it turns on but produces no heat at all. If your home is rapidly losing heat, particularly when outdoor temperatures are below freezing, this is a clear emergency.
- No Heat Production: Your furnace might be running, but if it's blowing cold air, it's not doing its job. This could be due to a variety of issues, from a clogged filter to a malfunctioning igniter or flame sensor.
- Pilot Light Issues: For older gas furnaces, a pilot light that repeatedly goes out or burns yellow (instead of blue) can indicate a problem with the gas supply, a dirty pilot, or a more serious combustion issue that needs professional attention.
For more details on common furnace issues we can resolve, check out our guide on Furnace Repair.
Serious Performance Problems
While not always an immediate safety threat, severe performance issues can quickly escalate into a complete breakdown or significantly compromise your home's comfort and energy efficiency.
- Furnace Short Cycling: If your furnace turns on and off frequently, running for only short periods, it's "short cycling." This can be caused by a clogged filter, an oversized system, or a faulty thermostat. Short cycling puts excessive wear and tear on components and reduces heating efficiency.
- Furnace Runs Constantly: Conversely, if your furnace runs continuously without reaching the set temperature, it's struggling to heat your home. This indicates an underlying problem, such as a clogged filter, a faulty thermostat, or an issue with the heat exchanger, leading to inefficient operation and potential component failure.
- Sudden Spike in Energy Bills: An unexplained, significant increase in your utility bills might signal that your furnace is working overtime due to an internal problem. This could be a symptom of a hidden issue that's causing your system to operate inefficiently.
- Uneven Heating: If some rooms in your house are warm while others remain cold, it could point to problems with your ductwork, blower motor, or even the furnace's ability to distribute heat effectively. While not always an emergency, persistent uneven heating can lead to discomfort and indicate a system under strain.
Understanding these signs is the first step in protecting your home and family. When in doubt, it's always best to contact professionals for an assessment. For more information on heating repair services, visit Heating Repair Services.
What to Do While You Wait: A Homeowner's Emergency Checklist
When you've identified a furnace emergency, the moments between calling for help and our technician's arrival can feel long. But you're not helpless! There are crucial steps you can take to ensure safety and potentially provide valuable information to our team.
Step 1: Prioritize Safety Above All Else
Your safety and the safety of your household members are paramount.
- Evacuate for Gas Smells: If you detect the smell of rotten eggs (natural gas), evacuate everyone from your home immediately. Do not use light switches, phones, or any electrical appliances inside the house, as a spark could ignite the gas.
- Call 911 and Gas Company from Outside: Once safely outside, call 911 and your local gas company to report the suspected leak.
- Do Not Use Electronics or Flip Switches: This cannot be stressed enough. Any electrical spark can be dangerous in the presence of a gas leak.
- Turn Off Furnace Power if Instructed: Only after evacuating and speaking with the gas company or emergency services should you (if instructed and safe to do so) turn off the main power switch to your furnace.
Step 2: Perform Quick Troubleshooting Checks
While waiting for our emergency furnace service in des moines, ia team, you can perform a few simple checks. These steps might resolve a minor issue or at least help our technician diagnose the problem more quickly upon arrival.
- Check Thermostat Settings: Ensure your thermostat is set to "Heat" and that the temperature setting is at least 5 degrees above the current room temperature. Sometimes, the simplest oversight is the culprit. Also, make sure the fan setting is on "Auto" rather than "On," as "On" will run the fan continuously, potentially blowing cold air if the heating cycle isn't engaged.
- Replace Thermostat Batteries: If your thermostat display is dim, blank, or unresponsive, fresh batteries might be all it needs.
- Check the Circuit Breaker: Locate your home's electrical panel and find the circuit breaker labeled for your furnace. If it's tripped (usually in the middle position), reset it by flipping it firmly to the "Off" position and then back to "On." If it immediately trips again, do not force it; this indicates an electrical problem requiring professional attention.
- Verify the Furnace Power Switch is On: Many furnaces have a light switch-style power switch located on or near the unit. Ensure it's in the "On" position. Sometimes, it gets accidentally switched off.
- Inspect the Air Filter: A severely clogged or dirty air filter can restrict airflow, causing your furnace to overheat and shut down as a safety measure. Check the filter and replace it if it's visibly dirty. This is a common cause of furnace problems, including short cycling or blowing cold air.
These quick checks address many common, non-emergency furnace issues. For more on common HVAC repair issues, visit Common HVAC Repair Issues We Handle.
What to Expect from Emergency Furnace Service in Des Moines, IA
When your furnace breaks down, especially during the bitter cold of a Des Moines winter, you need to know what to expect from your emergency furnace service in des moines, ia. True Comfort Heating, Cooling and Plumbing is here to make the process as seamless and stress-free as possible, getting your heat restored quickly and efficiently.
The Call and Dispatch Process
- 24/7 Live Answer Dispatch: When you call True Comfort for an emergency, you'll reach a live person, not a recording. We understand the urgency of a "no heat" situation and ensure you can speak directly with someone who can help, any time of day or night.
- Gathering Information: Our dispatchers will ask key questions about your furnace's symptoms, any troubleshooting steps you've already taken, and your home's conditions. This helps us understand the situation and prepare our technicians.
- Dispatching a Local Technician: We'll dispatch the nearest available, certified HVAC technician to your location in Des Moines or the surrounding areas like Ankeny, West Des Moines, or Altoona. Our local presence ensures we can respond quickly to your call.
- Estimated Arrival Time: We'll provide you with an estimated arrival time so you know when to expect our technician.
- Technician Communication: Our technician will call you when they are on their way, keeping you informed every step of the way.
The On-Site Visit for Emergency Furnace Service in Des Moines, IA
Once our technician arrives, you can expect a professional and thorough approach to diagnosing and resolving your furnace emergency.
- Safety Assessment: The first step upon arrival is a quick safety assessment of your furnace and the surrounding area. This includes checking for gas leaks or carbon monoxide presence to ensure the environment is safe to work in.
- System Diagnosis: Our technician will then perform a thorough evaluation of your furnace. They'll use their expertise and diagnostic tools to pinpoint the root cause of the problem, whether it's a malfunctioning motor, a plugged drain line, or a complex control board issue.
- Explaining Options: After diagnosing the issue, our technician will clearly explain the problem in simple terms. They'll present you with repair options and provide transparent information before any work begins.
- Completing the Repair: With your approval, our technician will proceed with the necessary repairs. Our service vehicles are fully stocked with common replacement parts for all major furnace brands, increasing the likelihood of a single-visit repair to restore your heat promptly.
- Testing the System: Once repairs are complete, the technician will thoroughly test your furnace to ensure it's operating safely and efficiently. They'll verify that your home is heating properly before leaving.
For more information on our furnace repair services, visit Furnace Repair Services in Des Moines, IA.
Why Choose a Local Company for Emergency Furnace Service in Des Moines, IA
When you're facing a furnace emergency, choosing a local team like True Comfort offers significant advantages:
- Faster Response Times: Our technicians are strategically located within the Des Moines metro area. This means less travel time and a quicker response when every minute counts.
- Knowledge of Local Homes: Our technicians are familiar with the types of homes and heating systems common in Des Moines, Ankeny, and surrounding communities. This local knowledge can often lead to more efficient diagnosis and repair.
- Community Accountability: As a locally based business, True Comfort is deeply invested in the community. Our reputation is built on serving our neighbors with honesty and dependability, and we stand behind our work.
- Supporting the Local Economy: Choosing True Comfort helps support jobs and keeps money within the Des Moines economy, strengthening the community as a whole.
For comprehensive system care beyond emergencies, you can also learn more about HVAC Repair in Des Moines, IA.
From Reactive to Proactive: Preventing Future Furnace Emergencies
While we're always here for your emergency furnace service in des moines, ia needs, we'd much rather help you avoid them in the first place. Many furnace breakdowns are preventable with routine care. Shifting from a reactive approach to a proactive one can save you stress, discomfort, and money in the long run.
Understanding Common Causes of Breakdowns
Furnaces are complex machines, and various issues can lead to an emergency. Knowing the common culprits can help you understand the importance of maintenance.
- Igniter Failure: The igniter is crucial for starting the combustion process in gas furnaces. If it fails, your furnace won't be able to produce heat.
- Clogged Filters: A dirty or clogged air filter is one of the most common and easily preventable problems. It restricts airflow, making your furnace work harder, reducing efficiency, and potentially causing it to overheat and shut down.
- Motor Issues: Problems with the blower motor or inducer motor can lead to insufficient airflow, strange noises, or a complete system shutdown.
- Thermostat Problems: A faulty thermostat can send incorrect signals to your furnace, leading to short cycling, constant running, or no heat at all.
- Lack of Maintenance: Over time, dust and debris accumulate, parts wear out, and minor issues can escalate into major failures if not addressed. This is the overarching cause of many emergencies.
- Frozen Condensate Lines: High-efficiency furnaces produce condensate, which drains away. In extreme cold, this line can freeze, causing the furnace to shut down as a safety measure.
The Power of Regular Furnace Maintenance
Regular maintenance is the cornerstone of preventing furnace emergencies. It's not just about fixing problems; it's about optimizing performance and extending the life of your system.
- Improved Efficiency: A well-maintained furnace runs more efficiently, consuming less energy to heat your home. This translates directly into lower energy bills.
- Extended Furnace Lifespan: With an average lifespan of 15 to 20 years, a furnace can last longer with proper care. Routine maintenance helps identify and address minor wear and tear before it becomes a major problem, protecting your investment.
- Safety Checks: Annual tune-ups include critical safety inspections, such as checking for gas leaks, carbon monoxide production, and proper ventilation. This ensures your furnace operates safely for your family.
- Preventing Costly Repairs: By catching small issues early, maintenance helps prevent them from escalating into expensive emergency repairs. It’s like getting an oil change for your car—a small investment now saves you from major engine trouble later.
- Maintaining Warranty: Most furnace manufacturers require annual professional maintenance to keep your warranty valid. Neglecting maintenance could void your warranty, leaving you responsible for the full cost of future repairs.
Consider our comprehensive Heating Services to keep your furnace running smoothly and prevent future emergencies.
Frequently Asked Questions about Emergency Furnace Repair
We understand you have questions when facing a furnace emergency. Here are answers to some common concerns homeowners in Des Moines often have.
What if my furnace is old and can't be repaired?
The average lifespan of a furnace is typically 15 to 20 years. If your furnace is nearing or past this age and experiences a major component failure (like a heat exchanger or control module), replacement might be more cost-effective than repair. Our technicians will provide a thorough diagnosis and explain both repair and replacement options, giving you all the information you need to make the best decision for your home and budget. We can also provide emergency Furnace Installation in Des Moines, IA if needed.
Will the technician have the right parts on the first visit?
Our service vehicles are fully stocked with a wide array of common replacement parts for all major furnace brands. We make every effort to complete repairs on the first visit to restore your heat as quickly as possible. While highly unusual, if a specialized part is required, we will communicate clearly about the process and expected timeline.
What is considered an "after-hours" emergency?
An "after-hours" emergency refers to any furnace service request that falls outside of standard business hours, including nights, weekends, and holidays. We offer true 24/7 emergency furnace service in des moines, ia because we know that furnace breakdowns don't adhere to a 9-to-5 schedule. For our plan members, we also offer the unique benefit of no after-hours fees, ensuring that urgent repairs don't come with unexpected surcharges.
Your Partner for Warmth and Peace of Mind in Des Moines
When winter bites in Des Moines, a reliable furnace isn't just a comfort—it's a necessity. We've explored the critical signs of a furnace emergency, what immediate steps you can take for safety, and what to expect when you call for professional help. We also highlighted the undeniable benefits of proactive maintenance in preventing future breakdowns, protecting your investment, and ensuring your family's continuous warmth and safety.
We are dedicated to providing honest assessments and dependable service to homeowners across Des Moines and the surrounding communities. With our flexible maintenance plans, you can enjoy peace of mind knowing that your system is cared for, and even benefit from maintenance fees credited towards new equipment, along with no after-hours fees for plan members.
Don't let a furnace emergency leave you in the cold. If you suspect an issue, don't hesitate to reach out. We're your trusted partner for warmth and comfort, ready to provide expert emergency furnace service in des moines, ia whenever you need it.
Contact Us today or Schedule your furnace service in Des Moines, IA to ensure your home stays warm and safe all winter long.
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Customer Testimonials
Our customers consistently praise our exceptional service and attention to detail. We strive to exceed expectations and deliver outstanding results every time.
I cannot recommend this company enough. We were horribly jerked around by Angels Heating and Cooling. Northwind took the time to answer all our questions, we're professional, timely, affordable and sent a great technician to fix our gas fireplace.
We had a duel fuel system installed by Northwind. Our experience from installation to post installation service has been amazing.
Our fireplace had not been working. This was the only company that was willing to come out. Wes the technician was great. Diagnosed the problem and fixed it. Spoke to Deanna on the phone. She has awesome customer service skills. I would use them again and highly recommend them.
A+ Customer Service! We had a minor issue and they stopped by right away. We've used them on residential and commercial buildings and they are always on top of everything. Thank you to Chris as well!
We purchased and had Nothwind install a Valor gas fireplace for us. They did an excellent job. We did have a problem with the remote control that came with the unit but were very happy with the immediate response and repair from Northwind for warranty work.
I’ve been in the construction business for many years and the Northwind HVAC crew for sure rank up there in the number one spot. Without exception, all the work was carried out swftly, with journeyman style and with a friendly contractor/client relationship.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
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