Heat Pump in Des Moines, IA
Choosing the right heat pump for your Des Moines home is one of the most impactful decisions you can make for year‑round comfort and long‑term utility cost control. True Comfort brings local expertise to help homeowners navigate types of systems, sizing and efficiency, installation expectations, routine maintenance, common repairs, available incentives, and long‑term cost comparisons with traditional heating and cooling setups. Des Moines experiences hot, humid summers and cold winters, so proper equipment selection and installation are essential to reliable performance and wintertime efficiency.
Why a heat pump makes sense for Des Moines homes
- Heat pumps provide both heating and cooling in a single system, simplifying equipment and reducing space needs.
- Modern cold‑climate heat pumps and hybrid systems perform well in Iowa’s subfreezing temperatures when paired with the right backup or system design.
- Higher seasonal efficiencies can translate to lower monthly energy bills and reduced carbon footprint compared with older furnaces and central air conditioners.
- Ductless options allow targeted comfort and improved energy use in homes without usable ductwork or for room additions.
True Comfort’s local experience ensures system choices and installations that account for Des Moines climate patterns, home construction types, and typical utility pricing.
Types of heat pumps and where they work best
Heat pump technology comes in several common configurations. Each has advantages depending on your home, ductwork, and heating needs.
Air‑source heat pumps (ducted)
- Best for homes with existing duct systems.
- Modern units offer high SEER and HSPF ratings and can provide efficient heating down to lower outdoor temperatures than older models.
- Compatible with zoning and whole‑house ventilation strategies.
Ductless mini‑split systems
- Ideal for homes without ducts, additions, finished basements, or rooms with unique load requirements.
- Multi‑zone setups allow independent temperature control per room and reduce energy waste.
- Indoor units are compact and quiet; installation avoids major ductwork disruption.
Hybrid systems (dual fuel)
- Combine a heat pump with a gas furnace as backup.
- The system automatically switches to the most efficient fuel source depending on outdoor conditions and set thresholds.
- Very useful in Des Moines where extremely cold snaps can reduce heat pump efficiency; hybrids preserve comfort while optimizing cost.
When evaluating options, True Comfort assesses your existing infrastructure, insulation, family comfort patterns, and local cold snaps to recommend the configuration that balances comfort, efficiency, and longevity.
How heat pumps provide heating and cooling (simple explanation)
At a basic level, heat pumps move heat rather than generate it by combustion.
- In heating mode, the outdoor unit extracts heat from the outdoor air and transfers it indoors through refrigerant and the indoor coil. Even cold outdoor air contains usable heat energy down to well below freezing in modern systems.
- In cooling mode, the process reverses: the indoor coil removes heat and humidity from inside and releases it outdoors.
- The efficiency advantage comes from transferring heat with electricity rather than generating heat by burning fuel. This results in higher effective output per unit of energy input.
Explaining performance: Seasonal Efficiency is captured by SEER for cooling and HSPF (or HSPF2 for new ratings) for heating. Higher numbers mean better efficiency and lower operating costs.
System sizing and efficiency: getting it right
Correct sizing is critical. Oversized or undersized heat pumps cause comfort and efficiency issues.
- Load calculation: A professional Manual J load calculation determines your home’s heating and cooling needs based on square footage, insulation, window orientation, air infiltration, and local climate. True Comfort performs these calculations to avoid common mistakes like oversizing equipment based solely on house area.
- SEER and HSPF: Look for higher SEER and HSPF ratings for lower energy use. In general:
- SEER measures cooling efficiency; modern efficient units are typically 16 SEER or higher.
- HSPF measures heating efficiency; higher HSPF means better winter performance. Cold‑climate heat pumps often have higher HSPF ratings and improved low‑ambient performance.
- Cold‑weather performance: Not all heat pumps are equal in subzero conditions. Cold‑climate inverter heat pumps and systems with variable‑speed compressors maintain higher capacity at low temperatures. For Des Moines homes that experience prolonged deep freezes, consider systems rated for low‑ambient operation or hybrid configurations with a furnace backup.
- Zoning and distribution: Incorrect duct design or lack of zoning can make a properly sized unit feel inadequate. Balanced airflow, proper return locations, and insulation improvements often optimize real‑world performance.
Properly sized equipment matched to your home’s needs maximizes comfort, minimizes short‑cycling, and preserves component life.
The installation process: what to expect
A professional installation is as important as equipment selection. Expect these steps for a thorough installation:
- Initial on‑site assessment and load calculation to confirm the right model and capacity.
- Equipment selection tailored to efficiency goals, indoor air quality needs, and budget considerations. This includes indoor and outdoor unit sizing, and choice of single‑stage, two‑stage, or inverter (variable speed) compressors.
- Ductwork inspection and modifications as needed. Leaky, undersized, or poorly insulated ducts should be corrected before commissioning the new heat pump.
- Placement and mounting of outdoor unit with proper clearance and vibration isolation. In cold climates, outdoor units may be elevated or installed on bases to prevent snow and ice buildup.
- Refrigerant line installation, electrical connections, and thermostat integration. Proper refrigerant charge and correct wiring are essential for efficiency and warranty compliance.
- Startup, system tuning, and performance verification. Technicians measure airflow, refrigerant pressures, and temperature splits to confirm healthy operation.
- Customer orientation explaining system operation, thermostat settings, maintenance schedule, and warranty documentation.
True Comfort follows industry best practices and manufacturer specifications to ensure the installation supports promised performance and longevity.
Routine maintenance and tune‑ups
Regular maintenance keeps your heat pump efficient and reliable. Seasonal service includes:
- Clean or replace air filters every 1 to 3 months depending on use and filter type.
- Annual professional tune‑up: inspect electrical connections, lubricate motors (if applicable), check refrigerant levels, measure airflow, and verify safe operation.
- Clean coils inside and outside to maintain heat transfer efficiency.
- Inspect and clean condensate drains to prevent backups and humidity issues.
- Check and calibrate thermostats and controls for precise operation.
- Verify defrost cycle operation and outdoor fan function for consistent winter performance.
- Inspect ductwork for leaks, insulation gaps, and blocked returns or supplies.
Well maintained systems run more efficiently, last longer, and reduce the likelihood of midwinter failures.
Common repairs and troubleshooting
Homeowners can spot early warning signs that indicate service is needed. Common issues include:
Reduced heating or cooling capacity
- Possible causes: low refrigerant, compressor issues, blocked coils, or airflow restrictions.
- Short cycling (system turns on and off frequently)
- Possible causes: oversized unit, thermostat location or settings, or control board faults.
Frozen outdoor coil in winter
- Often due to restricted airflow, low refrigerant charge, or malfunctioning defrost cycle.
Unusual noises (rattling, squealing, or buzzing)
- Could indicate loose components, fan motor wear, or failing bearings.
- High electric bills without corresponding comfort improvement
- Check filter condition, thermostat behavior, duct leaks, or failing compressor efficiency.
Frequent defrost events or long defrost cycles
- Signs of sensor or defrost control problems.
When troubleshooting, technicians will run diagnostic checks on electrical components, measure refrigerant pressures, inspect control boards, and test compressor and fan motor operation. Many problems are preventable with routine maintenance.
Incentives and rebates in Iowa and nationally
Incentives can lower the effective cost for high‑efficiency heat pumps. Typical sources include:
- Federal incentives and tax credits. Recent federal programs have extended credits for certain high‑efficiency heat pump installations and electrification projects. Eligibility can depend on equipment efficiency and installation date.
- Utility programs. Local utilities serving the Des Moines area, including MidAmerican Energy and other regional providers, may offer rebates or special rates for efficient heat pump installations, ductless mini‑splits, or performance upgrades.
- State or local incentives. Statewide energy efficiency programs, municipal incentives, and local energy efficiency partnerships sometimes provide additional funds for qualifying systems.
Incentive availability and rules change periodically. True Comfort helps homeowners document equipment specifications and installation details typically required for rebate and tax credit applications.
Long‑term energy cost comparison: heat pump versus traditional furnace plus AC
Comparing lifecycle costs requires looking beyond purchase price to operating costs, maintenance needs, and expected equipment life.
Efficiency comparison
- A modern heat pump can deliver the equivalent of 2 to 3 units of heating energy for every unit of electricity consumed (COP of 2 to 3), depending on outdoor conditions. This generally results in lower heating costs compared to older electric resistance heating and can rival or beat gas furnace costs when electricity prices are competitive.
- Cooling efficiency (SEER) on modern heat pumps often matches high‑efficiency central air conditioners, reducing summer bills.
Operating cost example (illustrative)
- If a gas furnace has an AFUE of 90 percent and natural gas prices are moderate, a gas furnace plus older AC may be cheaper in very cold months. However, a high‑efficiency heat pump with strong low‑ambient performance and a high HSPF can reduce yearly fuel costs because it displaces combustion-based heating for much of the season.
- Homes with electric resistance heat stand to save most by switching to a heat pump because heat pumps are far more efficient than resistance heat.
Maintenance and lifespan
- Heat pumps require regular maintenance comparable to furnaces and air conditioners. Properly maintained heat pumps can last 15 years or longer.
- Hybrid systems will require maintenance for both furnace and heat pump components, but allow optimized fuel use.
Environmental impact
- Heat pumps reduce onsite combustion emissions. If your electric provider uses an increasing share of renewable energy, heat pump operation becomes cleaner over time.
A side‑by‑side analysis for your specific utility rates, home efficiency, and usage patterns is the most accurate way to estimate long‑term savings. True Comfort performs energy comparisons based on local rates and real home data.
Choosing the right heat pump for your Des Moines home
Factors to evaluate when selecting systems:
- Ducted or ductless: Do you have usable ducts? Ductless mini‑splits are excellent for retrofit projects or zone control.
- Single‑unit vs multi‑zone: Multi‑zone systems let you set temperatures independently, reducing wasted heating and cooling.
- Inverter technology: Variable‑speed compressors provide quieter operation, finer temperature control, and better efficiency across varying loads.
- Cold‑climate rated units: For reliable winter heat, choose units designed to retain capacity at low temperatures or pair with a hybrid gas backup.
- Load calculations and ductwork: Accurate Manual J calculations and proper duct sizing (Manual D) are critical.
- Indoor air quality integration: Evaluate filtration, ventilation, and dehumidification needs alongside the heat pump selection.
- Warranties and serviceability: Consider manufacturer warranties and local service support. True Comfort fields EPA‑certified technicians familiar with manufacturers’ startup and warranty procedures.
Warranties and parts availability
Most reputable manufacturers offer manufacturer warranties on compressors and coils, and parts coverage for specified periods. A quality installation also matters to protect warranties—incorrect refrigerant charge or poor electrical connections can void coverage. True Comfort documents installations per manufacturer specifications, which supports warranty claims and ensures long‑term system health.
What to expect from a professional service provider like True Comfort
- Local experience that accounts for Des Moines weather patterns and common home construction practices in the area.
- Licensed, EPA‑certified technicians trained on modern inverter systems, refrigerant handling, and load calculations.
- Comprehensive evaluation covering ductwork, insulation, and indoor air quality to ensure system performance matches homeowner expectations.
- Transparent documentation of equipment, efficiency ratings, and service records for future reference.
True Comfort blends family owned values and veteran owned discipline to provide honest assessments and attention to detail that align with your long‑term comfort goals.
Preventive advice and seasonal checklist
- Before cooling season: change filters, inspect outdoor unit for debris, check refrigerant charge, and measure airflow.
- Before heating season: verify defrost cycle, inspect outdoor coil clearance from snow and ice, and test thermostat schedules.
- Year‑round: monitor energy usage for unexplained spikes, keep outdoor unit free from plant growth and debris, and schedule annual tune‑ups.
- Consider programmable or smart thermostats to reduce runtime and avoid heating or cooling an empty home.
Small proactive steps prevent larger repairs and preserve system efficiency.
Final thoughts on value and system selection
A properly specified and installed heat pump offers reliable, year‑round comfort and the potential for meaningful energy savings in Des Moines homes. Whether you are replacing aging equipment, building an addition, or converting from electric resistance heat, evaluating air‑source, ductless mini‑split, and hybrid heat pump options against local weather patterns and utility rates will guide a confident decision. True Comfort provides the local knowledge and technical experience to recommend the right heat pump solution for your home, ensuring efficient operation, proper installation practices, and sustained comfort through Iowa seasons.
Frequently asked questions
Q: How cold can a heat pump operate effectively in Des Moines?
A: Modern cold‑climate heat pumps maintain useful capacity down into the single digits below zero Fahrenheit, but performance declines as temperatures fall. For Des Moines, many homes find a cold‑climate heat pump or a hybrid system with furnace backup offers the best balance of efficiency and consistent winter comfort.
Q: What do SEER and HSPF mean and which should I prioritize?
A: SEER measures cooling efficiency and HSPF measures heating efficiency. Prioritize the rating most relevant to your biggest annual energy use; in Des Moines both heating and cooling are important, so look for units with competitive SEER and HSPF ratings. High HSPF is particularly valuable for winter performance.
Q: Will a heat pump lower my utility bill compared with my existing furnace and AC?
A: It depends on your current equipment and fuel costs. Replacing older gas or electric systems with a high‑efficiency heat pump often reduces overall energy costs, especially when displacing electric resistance heat. Comparing local utility rates, your home’s efficiency, and expected usage provides the clearest answer.
Q: How often should I schedule professional maintenance for my heat pump?
A: Annual professional tune‑ups are recommended, ideally once before the cooling season and once before winter for systems in cold climates. Regular filter changes every 1 to 3 months also help maintain efficiency.
Q: Can a ductless mini‑split heat pump condition my entire house?
A: Ductless multi‑zone systems can condition most or all of a house when designed and sized properly. However, for very large homes or homes with existing ducts, a ducted heat pump or hybrid solution may be more appropriate. A professional assessment will determine the best approach.
Q: Are there rebates available for installing a high‑efficiency heat pump in Des Moines?
A: Rebates and incentives are available from federal programs, state initiatives, and local utilities, including programs serving the Des Moines area. Incentive availability changes over time and often has eligibility criteria tied to equipment efficiency and installation documentation.
Q: What are the signs my heat pump needs repair?
A: Look for reduced heating or cooling output, unusual noises, short cycling, frozen outdoor coils, higher energy bills without changes in usage, and frequent defrost activity. Any of these signs warrant a professional diagnostic to prevent larger failures.
Q: How long does a heat pump last?
A: With proper installation and regular maintenance, heat pumps commonly last 12 to 18 years. Lifespan can be extended with attentive care, correct refrigerant charge, and timely repairs.
Q: Should I replace my furnace with a heat pump or install a hybrid system?
A: If your electric rates and home efficiency support it, a full heat pump replacement can be a great option. If you want an assurance of performance during the coldest days, a hybrid system that pairs a heat pump with a furnace provides automatic fuel switching and consistent comfort. Local climate considerations and energy pricing play into the best choice.
Q: Will switching to a heat pump affect my indoor air quality?
A: Heat pumps themselves do not inherently harm indoor air quality and can integrate with filtration and ventilation upgrades. Ensuring clean filters, proper duct sealing, and balanced ventilation improves both efficiency and indoor air quality in Des Moines homes.
Customer Testimonials
Our customers consistently praise our exceptional service and attention to detail. We strive to exceed expectations and deliver outstanding results every time.
I cannot recommend this company enough. We were horribly jerked around by Angels Heating and Cooling. Northwind took the time to answer all our questions, we're professional, timely, affordable and sent a great technician to fix our gas fireplace.
We had a duel fuel system installed by Northwind. Our experience from installation to post installation service has been amazing.
Our fireplace had not been working. This was the only company that was willing to come out. Wes the technician was great. Diagnosed the problem and fixed it. Spoke to Deanna on the phone. She has awesome customer service skills. I would use them again and highly recommend them.
A+ Customer Service! We had a minor issue and they stopped by right away. We've used them on residential and commercial buildings and they are always on top of everything. Thank you to Chris as well!
We purchased and had Nothwind install a Valor gas fireplace for us. They did an excellent job. We did have a problem with the remote control that came with the unit but were very happy with the immediate response and repair from Northwind for warranty work.
I’ve been in the construction business for many years and the Northwind HVAC crew for sure rank up there in the number one spot. Without exception, all the work was carried out swftly, with journeyman style and with a friendly contractor/client relationship.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Service Areas
Our service areas are designed to meet the diverse needs of our clients. We offer comprehensive solutions tailored to each unique situation, ensuring the highest level of satisfaction.
