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When Your Furnace Stops Working on a Freezing Iowa Night
24 hour furnace service in west des moines, ia means help is available any time your heating system fails, no matter the hour. When temperatures drop below zero and your furnace quits, every minute without heat puts your family's comfort and your home's pipes at risk.
If your furnace has failed right now, here's what you need to know:
- True 24/7 emergency service means live dispatch and same-day response
- Common emergency repairs include failed igniters, broken blower motors, and gas valve issues
- Safety first: Evacuate immediately if you smell gas or hear a CO alarm
- Quick checks: Verify your thermostat is set to heat, check the circuit breaker, and inspect your air filter
- Most repairs can be completed in a single visit with the right parts on hand
For comprehensive heating solutions, explore our HVAC services in West Des Moines, or contact us now for immediate emergency repair.
West Des Moines winters don't wait for business hours. A furnace breakdown at 2 AM on a Sunday feels different than a problem on a Tuesday afternoon. Your home gets cold fast, frozen pipes become a real threat, and finding reliable help in the middle of the night adds stress to an already frustrating situation. Knowing what qualifies as a true emergency, what steps to take immediately, and how to find dependable 24-hour service makes all the difference between a manageable inconvenience and a crisis.
Is It a Furnace Emergency? 4 Critical Warning Signs
When your furnace acts up, it’s not always easy to tell if it’s a minor hiccup or a full-blown emergency demanding immediate attention. However, in the frigid temperatures of an Iowa winter, delaying a necessary repair can quickly escalate from discomfort to a serious safety hazard or extensive home damage. Recognizing the critical signs of a furnace emergency is the first step in protecting your home and family. These signs typically fall into categories of complete system failure, alarming smells or sounds, critical safety alerts, and significant performance problems.
Complete Loss of Heat
This is perhaps the most obvious and urgent sign. If your furnace simply isn't turning on, or if it's blowing cold air from the vents, and your home's temperature is rapidly dropping, you're facing a complete loss of heat. In West Des Moines, where winter temperatures can plummet well below freezing, this isn't just an inconvenience—it's a critical situation. The primary risk, beyond the immediate discomfort, is the potential for your pipes to freeze and burst, leading to extensive water damage. Imagine waking up shivering, or worse, finding a burst pipe as temperatures dip into the negatives. We understand the urgency when your home is losing heat fast, and that's why quick response is paramount. Addressing this promptly can save you from additional headaches, like a Water Heater Leaking in West Des Moines, IA, which could be a secondary issue if your home's overall heating system fails.
Alarming Smells or Sounds
Your furnace should operate relatively quietly and without strong odors. Any deviation from this usually indicates a problem.
- Rotten Egg or Gas Smell: This is an immediate red flag. Natural gas has an additive that makes it smell like rotten eggs. If you detect this odor, it could signal a gas leak, which is extremely dangerous. Evacuate your home immediately and call your gas company and 911 from a safe location. Do not use phones or flip light switches inside the house.
- Burning Plastic or Electrical Odors: A burning smell, especially like plastic or electrical wiring, suggests an electrical issue or a component overheating. This can be a fire hazard. If you notice this, shut off your furnace at the power switch or circuit breaker and call for emergency service.
- Loud Banging, Grinding, or High-Pitched Squealing: While some furnace noises are normal, loud or unusual sounds are not. A loud banging could indicate issues with the burner, a grinding noise might point to a failing blower motor, and a high-pitched squealing often means a belt is worn or a motor bearing is failing. These noises often mean a major part, like the blower motor or fan, is wearing out and requires urgent attention to prevent further damage.
Critical Safety Alerts
Some furnace issues pose direct threats to your family's health and safety.
- Carbon Monoxide Detector Alarm: Carbon monoxide (CO) is an invisible, odorless, and deadly gas. If your CO detector alarms, it's a life-threatening situation. Open windows, get everyone outside, and call for help immediately. While a furnace can be a source of CO, other sources like a running car in the garage can also trigger detectors. Regardless of the source, always prioritize safety.
- Yellow or Flickering Pilot Light: A healthy pilot light flame should be blue. A yellow or flickering flame can indicate incomplete combustion, which can lead to the production of carbon monoxide. This requires immediate professional inspection.
- Soot Streaks Around the Furnace: Soot or black streaks on or around your furnace could also be a sign of incomplete combustion or a ventilation problem, which can lead to dangerous CO levels.
Poor System Performance
Even if your furnace is technically running, poor performance can still constitute an emergency, especially when it jeopardizes your comfort and leads to increased energy use.
- Short Cycling: This occurs when your furnace turns on and off repeatedly without completing a full heating cycle. It wastes energy, never truly warms your home, and puts excessive strain on components, wearing them out quickly. A severely clogged air filter or a failing limit switch can cause this.
- Furnace Runs Constantly: Conversely, if your furnace runs continuously without reaching the set temperature, it’s working overtime and struggling to heat your home effectively. This indicates a significant problem with efficiency or capacity.
- Uneven Heating: If some rooms are freezing while others are warm, it could be a sign of a malfunctioning furnace, ductwork issues, or a problem with your thermostat.
- Sudden Spike in Utility Bills: A sudden, unexplained increase in your energy usage often signals that your furnace is working harder than it should to maintain temperature, indicating inefficiency or an impending breakdown. Addressing this promptly can prevent a strain on your budget and potential system failure. If you're experiencing any of these issues, it might be time for HVAC Repair in West Des Moines, IA.
What to Do While You Wait for a Technician
When your furnace fails, especially during a cold West Des Moines night, panic can set in. But staying calm and taking a few immediate, actionable steps can make a big difference, ensuring your family's safety and potentially helping our technicians diagnose the problem faster. We're here to help, but there are crucial things you can do while waiting for our team to arrive.
Prioritize Safety First
Your safety is always our top concern. Before attempting any troubleshooting, remember these critical safety guidelines:
- Evacuate for Gas Smells: If you detect the smell of rotten eggs (natural gas), do not hesitate. Get everyone out of the house immediately. Once you are safely outside and away from the building, call your gas company and 911. Do not re-enter the home, use any electrical devices, or operate light switches, as these can create a spark.
- Open Windows for CO Alarms: If your carbon monoxide detector sounds, assume there is a CO leak. Open windows and doors to ventilate the area, get all occupants and pets outside into fresh air, and then call 911 or your local emergency services. Do not ignore a CO alarm.
- Turn Off the System: If you detect burning plastic or electrical odors, or if you see smoke, immediately turn off your furnace at the thermostat and then at its dedicated power switch or circuit breaker. This can prevent further damage or fire hazards.
- Avoid Unsafe Heating Methods: While waiting for help, do not use your oven, gas stovetop burners, or outdoor grills as a heat source. These can produce dangerous carbon monoxide and are fire risks. If temporary warmth is needed, use only UL-listed space heaters and follow all safety instructions. To help prevent frozen pipes, you can open cabinet doors to expose plumbing and run a small trickle of water from a faucet furthest from your main water shutoff.
Perform These Quick DIY Checks
While we're on our way, these simple checks can sometimes resolve minor issues or provide valuable information to our technicians.
- Thermostat Settings: Double-check that your thermostat is set to "Heat" and that the temperature setting is at least 5 degrees higher than the current room temperature. Sometimes, a simple adjustment is all that's needed.
- Battery Replacement: If your thermostat display is dim, blank, or unresponsive, try replacing the batteries. A dead battery can prevent your furnace from receiving commands.
- Circuit Breaker Check: Go to your electrical panel and locate the circuit breaker labeled for your furnace (it might also be labeled "HVAC" or "Furnace"). If it's tripped (usually halfway between "On" and "Off"), firmly flip it to the "Off" position and then back to "On." If it immediately trips again, do not continue to reset it, as this indicates an electrical problem that requires professional attention.
- Furnace Power Switch: Many furnaces have a light switch-like power switch on or near the unit. Ensure it's in the "On" position. It might have been accidentally turned off.
- Air Filter Inspection: A severely clogged air filter can restrict airflow, causing your furnace to overheat and shut down (short cycling). Pull out your filter and check its condition. If it's heavily soiled, try replacing it with a clean one if you have a spare.
- Clear Exterior Vents: If it's snowy or windy outside, check that your furnace's exterior vents or intake pipes are clear of snow, leaves, or other obstructions. Blockages can cause your furnace to automatically shut down for safety. Only do this if it's safe to access.
After performing these checks, if your furnace still isn't working, rest assured that our team is on its way to provide expert 24 hour furnace service in west des moines, ia.
Your Guide to 24 Hour Furnace Service in West Des Moines, IA
When a furnace emergency strikes in West Des Moines, you need more than just a repair; you need reassurance, speed, and expertise. Our 24 hour furnace service in west des moines, ia is designed to provide just that. We understand that in cold weather, every moment counts, and our process is streamlined to get your home warm and comfortable as quickly and safely as possible.
The Emergency Repair Process
From the moment you realize you need help, our process is clear and efficient:
- Making the Call: When you call us for emergency service, you won't get a recording. Your call will be answered by a live person, ready to listen and assist. We'll ask you a few key questions about your furnace's symptoms, such as the noises it's making, the air temperature from the vents, and your thermostat's status. This information helps us understand the situation and prepare our technicians.
- Rapid Technician Arrival: We know that "24 hour" means nothing if the response isn't rapid. Our technicians are strategically located throughout West Des Moines and the surrounding metro area, including communities like Ankeny, Clive, Urbandale, Waukee, and Johnston, to ensure a prompt response to your emergency call. We aim to dispatch the nearest available technician and provide you with an estimated arrival time. You'll even receive a call when our technician is on their way, so you know exactly when to expect them. This local presence and prompt response are critical for quickly restoring heat to your home. For any furnace repair needs, big or small, we're here for you: Furnace Repair in West Des Moines, IA.
On-Site Diagnosis and Repair
Once our technician arrives, you can expect a thorough and transparent service experience:
- Safety Assessment: Before any diagnosis begins, our technician will perform a safety assessment of your furnace and the surrounding area. This ensures there are no immediate hazards, such as gas leaks or electrical issues, before proceeding.
- Clear Explanation of the Problem: Our expert technicians are trained to diagnose a wide range of furnace issues. They will carefully inspect your system, identify the root cause of the problem, and then explain it to you in clear, understandable language. We believe in honest assessments, so you'll know exactly what's wrong.
- Common Emergency Fixes: Our service vehicles are fully stocked with common replacement parts, allowing us to complete most emergency repairs on the spot. Common urgent fixes we handle include:
- Igniters and Flame Sensors: Crucial for starting and maintaining the burner flame.
- Inducer Motors and Blower Motors: Essential for moving combustion gases and circulating heated air.
- Control Boards: The "brain" of your furnace, regulating its operations.
- Gas Valves, Pressure Switches, and Limit Switches: Safety components that control fuel flow and prevent overheating.
- Thermostat and Low-Voltage Control Problems: Issues that prevent your furnace from receiving proper commands.
- Guaranteed Repair: Once the diagnosis is complete, our technician will present you with options and provide a clear explanation of the work needed before it begins. We believe in transparency, so you can approve the work with confidence. After your approval, they will complete the repairs, test the system thoroughly, and verify that it's working safely and efficiently. Our work is guaranteed, ensuring your peace of mind. For all your heating needs, trust our experts: Heating Repair in West Des Moines, IA.
Choosing the Right Emergency HVAC Company
When your furnace is on the fritz, choosing the right company for 24 hour furnace service in west des moines, ia is critical. Here’s what to look for, and what we pride ourselves on offering:
- True 24/7 Availability: An emergency means needing help at any hour, day or night, weekends, or holidays. Look for a company that offers true 24/7 availability with live person dispatch, not just an answering machine. We are always ready to address urgent heating and cooling issues, ensuring you can reach us anytime.
- Licensed Technicians: Ensure the company employs licensed, bonded, and insured technicians. Our technicians have proven expertise in HVAC diagnosis and repair, ensuring high-quality, reliable service. Our commitment to excellence means our team stays ahead of the curve, providing the best possible solutions.
- Positive Local Reviews: A company's reputation speaks volumes. Look for providers with strong positive reviews from local customers. Testimonials about quick response times, professional service, and effective repairs are good indicators of reliability. Our consistent customer satisfaction reflects our dedication to the communities we serve.
- Transparent Process: A trustworthy company will clearly explain the problem and provide options before any work begins. This commitment to transparency builds trust and ensures you're comfortable with the service provided. We offer honest assessments and dependable service, always putting your comfort first.
- Financing Options: Emergency repairs can sometimes be unexpected expenses. We understand this need and offer various Financing Options to assist our customers. These plans can help make necessary repairs more manageable, allowing you to restore your home's warmth without undue financial strain.
How Regular Maintenance Prevents Future Breakdowns
While our 24 hour furnace service in west des moines, ia is always available for emergencies, we believe the best approach is to prevent those crises from happening in the first place. Most furnace breakdowns are preventable with routine care. Regular maintenance not only helps you avoid inconvenient emergency repairs but also ensures your system operates safely and efficiently, improving its performance in the long run.
The Power of Annual Tune-Ups
An annual furnace tune-up is the cornerstone of proactive furnace care. It's not just about fixing problems; it's about preventing them.
- System Longevity: Furnaces typically last around 15 years, but with routine inspections and tune-ups, their lifespan can be extended to closer to 20 years. This means you get more value from your investment.
- Improved Efficiency: A well-maintained furnace runs more efficiently. Our technicians clean components, check for proper calibration, and ensure all parts are working optimally. This improved efficiency can lead to lower energy consumption each year, as your furnace doesn't have to work as hard to keep your home warm.
- Safety Inspections: During a tune-up, our technicians perform critical safety checks, inspecting for potential hazards like gas leaks, carbon monoxide production, and electrical issues. Catching these problems early can prevent dangerous situations before they escalate.
- Catching Problems Early: Regular maintenance allows us to identify minor issues before they turn into major, expensive breakdowns. A small adjustment today can prevent a complete system failure tomorrow. This proactive approach ensures your furnace is ready for the cold West Des Moines winters. Keep your system running smoothly with an HVAC Tune-Up in West Des Moines, IA.
Benefits of a Service Agreement
For ultimate peace of mind and maximum savings, consider our service agreement. It's designed to make furnace maintenance easy and rewarding.
- Priority Service: As a service agreement member, you receive priority scheduling for all service calls, meaning you get to the front of the line, even during peak season.
- Waived After-Hours Fees: We uniquely credit maintenance fees towards new equipment and provide no after-hours fees for plan members. This means you'll never be charged extra for service calls outside of regular business hours or overtime fees, even for emergency services.
- Peace of Mind: Knowing your furnace is regularly inspected and cared for by professionals provides unparalleled peace of mind. You can rest assured that your system is running safely and efficiently, reducing the likelihood of unexpected breakdowns.
- Maintaining Manufacturer Warranty: Many furnace manufacturers require annual professional maintenance to keep your warranty valid. Our service agreements ensure you meet these requirements, protecting your investment. Learn more about maintaining your system with HVAC Maintenance in West Des Moines, IA.
Simple Homeowner Tasks
Beyond professional maintenance, there are simple tasks you can perform to contribute to your furnace's health and prevent emergencies:
- Monthly Filter Changes: During heating season, check and replace your furnace air filter monthly. A clean filter ensures proper airflow, improves efficiency, and prevents your furnace from overworking.
- Keeping Vents Clear: Ensure all heating vents in your home are open and not blocked by furniture, rugs, or curtains. Blocked vents restrict airflow and can lead to uneven heating and system inefficiency.
- Changing Thermostat Batteries Annually: Make it a habit to change your thermostat batteries once a year, perhaps at the start of the heating season. This prevents inconvenient thermostat failures that can mimic a furnace breakdown.
Conclusion: Your Partner for Reliable Warmth in West Des Moines
When winter's chill truly sets in, a functioning furnace isn't a luxury; it's a necessity. We've explored the critical signs that indicate a furnace emergency, from a complete loss of heat and alarming noises to dangerous gas or carbon monoxide alerts. We've also armed you with the immediate, safety-first steps to take while you await professional help, and outlined what to expect from our responsive 24 hour furnace service in west des moines, ia.
While we are always here for you in an emergency, proactive care is your best defense against unexpected breakdowns. Regular maintenance, annual tune-ups, and our comprehensive service agreements are designed to extend your furnace's lifespan, improve its efficiency, and most importantly, keep your home safe and warm.
At True Comfort, we are dedicated to customer comfort. We pride ourselves on offering honest assessments, dependable service, and unique benefits like crediting maintenance fees towards new equipment and providing no after-hours fees for plan members. We are your trusted partner for reliable warmth in West Des Moines and the surrounding communities, including Altoona, Ankeny, Clive, Urbandale, Waukee, and Johnston. Don't let a furnace failure leave you in the cold.
Learn more about our comprehensive HVAC services in West Des Moines, IA.
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Customer Testimonials
Our customers consistently praise our exceptional service and attention to detail. We strive to exceed expectations and deliver outstanding results every time.
I cannot recommend this company enough. We were horribly jerked around by Angels Heating and Cooling. Northwind took the time to answer all our questions, we're professional, timely, affordable and sent a great technician to fix our gas fireplace.
We had a duel fuel system installed by Northwind. Our experience from installation to post installation service has been amazing.
Our fireplace had not been working. This was the only company that was willing to come out. Wes the technician was great. Diagnosed the problem and fixed it. Spoke to Deanna on the phone. She has awesome customer service skills. I would use them again and highly recommend them.
A+ Customer Service! We had a minor issue and they stopped by right away. We've used them on residential and commercial buildings and they are always on top of everything. Thank you to Chris as well!
We purchased and had Nothwind install a Valor gas fireplace for us. They did an excellent job. We did have a problem with the remote control that came with the unit but were very happy with the immediate response and repair from Northwind for warranty work.
I’ve been in the construction business for many years and the Northwind HVAC crew for sure rank up there in the number one spot. Without exception, all the work was carried out swftly, with journeyman style and with a friendly contractor/client relationship.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
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