Guide
Why Reliable Air Conditioning is Essential for Des Moines Homeowners
When you need ac repair des moines ia, you want fast, honest service from technicians who understand Iowa’s unique climate challenges. Here’s what you need to know:
Top Signs Your AC Needs Repair:
- Weak airflow or warm air blowing
- Strange noises (grinding, squealing, banging)
- Unusual odors (musty or burning smells)
- Frequent cycling on and off
- High humidity indoors despite AC running
- Unexpectedly high energy bills
When to Call for Emergency Service:
- Complete system failure during extreme heat
- Burning smells or electrical issues
- Water leaks around indoor unit
- Ice formation on outdoor unit
Des Moines summers bring intense heat and humidity that can push your air conditioning system to its limits. Iowa’s unpredictable weather patterns – from sudden temperature spikes to high humidity levels – create unique challenges for home cooling systems.
Your AC works harder here than in many other climates. The combination of hot, humid air forces your system to remove both heat and moisture from your home. When something goes wrong, you need reliable repair service that understands these local conditions.
Whether you’re dealing with a minor issue like a dirty filter or facing a major decision about system replacement, knowing what to look for and who to trust makes all the difference. The key is catching problems early and working with technicians who provide honest assessments without pushing unnecessary services.
Is Your AC Crying for Help? Common Warning Signs
Your air conditioning system has its own way of telling you when something’s wrong – you just need to know how to listen. Recognizing these warning signs early can save you from a complete system failure during Des Moines’ hottest days, when ac repair des moines ia services are in highest demand.
Think of your AC like a friend who’s trying to get your attention. It starts with subtle hints, then gets more dramatic if you don’t respond. Here’s what to watch for:
Weak airflow is often the first whisper for help. When the air coming from your vents feels more like a gentle breeze than a steady stream, your system is struggling. This could mean a clogged filter, blocked vents, or ductwork issues that prevent proper air distribution throughout your home.
If your AC is blowing warm air, it’s practically shouting at you. This clear distress signal usually points to refrigerant problems, compressor issues, or electrical malfunctions that prevent the cooling cycle from working properly.
Strange noises are your system’s way of being dramatic to get attention. That steady hum you’re used to? Any deviation from it matters. Grinding sounds often mean worn motor bearings, while squealing typically indicates belt problems. Banging or clanking? That’s usually a loose component rattling around where it shouldn’t be.
Your nose can be a powerful diagnostic tool too. Unusual odors tell their own story – musty smells often indicate mold growth in your ductwork or coils, while burning odors are serious red flags that could signal electrical problems or overheating components requiring immediate attention.
Frequent on/off cycling – what we call “short cycling” – happens when your system can’t quite get comfortable in its own skin. It turns on, runs briefly, shuts off, then repeats the process. This inefficient behavior wastes energy and wears out components faster than normal operation.
Leaks or moisture around your indoor unit aren’t just inconvenient – they’re warning signs. While some condensation is normal, puddles indicate problems like clogged drain lines, frozen coils, or refrigerant leaks that can lead to water damage and mold growth.
In Des Moines’ humid climate, your AC should handle moisture removal as well as cooling. High indoor humidity despite a running system means something’s not right. Your home shouldn’t feel sticky and uncomfortable when the AC is working properly.
Finally, unexpectedly high energy bills often reveal efficiency problems before you notice comfort issues. When your system struggles, it works harder and longer, consuming more energy to achieve the same results.
Simple DIY Checks Before You Call a Pro
Before calling for ac repair des moines ia service, you can play detective with a few simple checks. Sometimes the solution is simpler than you’d expect, and a quick fix can save you a service call.
Start with your thermostat settings – it sounds basic, but we’ve seen it countless times. Make sure it’s set to “Cool” with the temperature lower than your current indoor temperature. Check that the fan is set to “Auto” rather than “On,” since “On” runs the fan continuously whether it’s cooling or not.
Your air filter deserves the next check. Pull it out and hold it up to a light source. If you can’t see through it clearly, it’s restricting airflow and making your system work harder. During Des Moines’ peak cooling season, check monthly and replace every 1-3 months.
Step outside and examine your outdoor unit. Over time, leaves, grass clippings, and debris accumulate around the condenser, blocking the airflow it needs to release heat. Clear away obstructions and ensure at least two feet of space around all sides.
Your home’s circuit breaker panel might hold answers too. AC units sometimes trip their dedicated breaker due to electrical surges or overloads. Look for a breaker in the “off” position or caught between “on” and “off.” Flip it firmly off, then back on. If it trips again immediately, don’t keep resetting it – that’s a job for professionals.
Finally, walk through your home checking that all vents are open and unblocked. Supply vents should be clear of furniture, curtains, and rugs, while return air vents need unobstructed airflow. Your system is designed to move specific amounts of air throughout your home, and blocking vents creates pressure imbalances that reduce efficiency.
Quick Pre-Call Checklist:
- Verify thermostat settings and temperature
- Check and replace air filter if dirty
- Clear debris from outdoor unit
- Reset tripped circuit breaker if needed
- Ensure all vents are open and unblocked
If you’ve worked through these steps and your AC still isn’t performing properly, it’s time to call in experienced technicians who can provide honest assessments and effective solutions.
The Repair vs. Replace Dilemma for Your Des Moines Home
When your AC starts acting up, you’re faced with a tough decision that keeps many Des Moines homeowners up at night (literally, if it’s hot!). Should you invest in ac repair des moines ia or bite the bullet and replace the whole system? We get this question almost daily, and honestly, there’s no magic formula that works for everyone.
The truth is, this decision depends on several key factors that we always walk through with our customers. System age is usually the first thing we look at. Most AC units have a lifespan of about 15-20 years. If your system is pushing past that milestone, it’s like an old car – you might get it running again, but you’ll probably be back under the hood soon enough.
Frequency of repairs tells us a lot too. Are you calling for service every few months? That’s your AC’s way of saying it’s tired. When repairs become a regular occurrence, you’re often better off putting that money toward something new and reliable.
Here’s something many homeowners don’t realize: energy efficiency has improved dramatically over the years. Those SEER ratings (Seasonal Energy Efficiency Ratio) we talk about? They measure how much cooling you get for each dollar spent on electricity. Older units often have much lower SEER ratings, which means they’re costing you more every month to run.
There’s also an environmental factor that affects your wallet. Many older systems use R-22 refrigerant (you might know it as Freon), which is being phased out by the EPA because it harms the ozone layer. Finding R-22 is getting harder and more expensive every year. If your system springs a refrigerant leak and uses R-22, the repair bill alone might shock you.
System performance is pretty straightforward – if your AC can’t keep up with Des Moines’ summer heat and humidity, something’s wrong. Maybe it runs constantly but never quite gets comfortable, or certain rooms stay stuffy no matter what. When an AC can’t do its job effectively, it’s usually telling you it’s time to move on.
When to Choose AC Repair
Sometimes repair really is the smart choice, and we’re always honest about when that’s the case. AC repair des moines ia makes perfect sense when your system is less than 10 years old. A relatively young unit still has plenty of good years ahead, and fixing a single problem can give you many more summers of reliable cooling.
If you’re dealing with a one-time, minor issue – maybe a clogged drain line, a worn-out capacitor, or a simple electrical connection – repair is usually quick and gets you back to comfort fast. These aren’t signs of a dying system; they’re just normal maintenance issues that any AC might face.
Consistent energy bills are actually a good sign. If your electricity usage hasn’t been creeping up over the years, it suggests your system is still running efficiently. A targeted repair can often restore it to like-new performance.
Here’s something we really appreciate seeing: regular maintenance. When homeowners stay on top of annual tune-ups, their systems tend to have minor, fixable problems rather than major breakdowns. A well-maintained AC is usually worth repairing because it’s been taken care of properly.
When to Consider AC Replacement
There comes a point where throwing more money at an old system just doesn’t make sense anymore. We typically recommend considering replacement when your system is over 15 years old. At that age, efficiency naturally declines, and parts start wearing out more frequently. You might fix one thing only to have something else break a few months later.
Frequent and expensive repairs are a red flag we see often. If you’re calling for service multiple times each cooling season, or if each repair bill makes you wince, your AC is probably trying to tell you something. We’ve seen homeowners spend more on repairs in two years than a new system would have cost.
That R-22 refrigerant issue we mentioned? If your system uses it and develops a leak, replacement often makes more financial sense than repair. Modern systems use more environmentally friendly refrigerants that are readily available and much less expensive.
When your AC fails to cool effectively, it’s usually a sign of serious inefficiency or a system that’s simply outmatched by your home’s needs. Maybe it runs all day but never quite reaches the temperature you set, or it leaves some rooms uncomfortably warm while others are fine.
Significant spikes in energy bills are often the final straw for many homeowners. When your electricity bill suddenly jumps and stays high, it usually means your AC is working much harder to do the same job. Modern, high-efficiency units can dramatically reduce your monthly energy costs, making replacement a smart long-term investment.
The Power of Prevention: Why Regular AC Maintenance is Crucial
Your air conditioner is a lot like your car – it needs regular check-ups to keep running smoothly. Just as you wouldn’t skip oil changes, routine AC maintenance isn’t something you want to put off, especially here in Des Moines where our systems work overtime during those sweltering summer months.
We’ve seen countless homeowners who could have avoided expensive ac repair des moines ia calls with simple preventive care. It’s honestly one of the most cost-effective investments you can make in your home comfort system.
Regular maintenance prevents most common breakdowns before they happen. Those dirty coils, clogged drain lines, and worn electrical connections that cause midnight emergencies? A good technician catches these during routine service visits when they’re still small, fixable issues.
Your energy bills will thank you too. A well-maintained AC system improves energy efficiency dramatically. When everything is clean and properly adjusted, your system doesn’t have to work as hard to keep you cool. Clean coils transfer heat better, proper refrigerant levels ensure optimal operation, and good airflow means your system reaches the set temperature faster.
Think about it this way – extending your system’s operational lifespan is like getting extra years out of a major investment. Most AC units last 15-20 years with proper care, but neglected systems often fail much sooner. Regular tune-ups keep all those moving parts lubricated and functioning as they should.
Here’s something many homeowners don’t realize: skipping maintenance can actually void your manufacturer’s warranty. Most AC manufacturers require proof of annual professional service to honor warranty claims. That’s a pretty expensive oversight if a major component fails.
Beyond just cooling, maintenance improves your indoor air quality. During service visits, technicians clean the evaporator coils and check your air filtration system. This prevents dust, allergens, and mold from building up and circulating through your home.
Des Moines summers are tough on air conditioners. The combination of heat and humidity means your system faces serious stress for months at a time. Preparing your system for Iowa’s demanding climate with spring maintenance is like training for a marathon – it gets everything in peak condition before the real challenge begins.
At True Comfort, we make maintenance easy with comprehensive plans that include no after-hours fees for members. We even credit your maintenance investment toward new equipment if you ever need a replacement, making it a win-win for protecting your home comfort.
Finding a Trusted Partner for AC Repair in Des Moines IA
When your air conditioner decides to take an unscheduled vacation in the middle of July, you need more than just any repair service – you need a partner you can trust. Finding the right company for ac repair des moines ia can feel overwhelming when you’re sweating in your own living room, but knowing what to look for makes all the difference.
Local expertise is invaluable when it comes to HVAC work. A company that truly understands Des Moines knows how our unpredictable weather patterns affect cooling systems. They’ve seen how Iowa’s humidity wreaks havoc on evaporator coils and understand the unique challenges our climate presents. This local knowledge means faster diagnoses and solutions that actually work for our specific conditions.
You’ll also want to ensure any company you’re considering has licensed and insured technicians. This isn’t just a nice-to-have – it’s essential protection for your home and family. Licensed technicians have proven they understand complex HVAC systems, while insurance protects everyone involved if something unexpected happens during the repair.
Positive customer reviews tell the real story of how a company treats its customers. Look for feedback that mentions professionalism, reliability, and honest communication. At True Comfort, we believe in treating every home like our own because, well, this is our community too.
A solid service guarantee shows a company stands behind its work. When technicians are confident in their skills and the quality of their repairs, they’re happy to guarantee the results. This gives you peace of mind knowing the job will be done right the first time.
24/7 emergency availability becomes crucial when your AC fails during a heat wave. Air conditioners don’t check the calendar before breaking down, and neither should your repair service. For our maintenance plan members, we even eliminate those dreaded after-hours fees because emergencies are stressful enough without worrying about extra charges.
Perhaps most importantly, look for transparent communication. Your technician should explain what’s wrong in plain English, not technical jargon that leaves you more confused than before. They should answer your questions patiently and help you understand your options without any pressure or hidden surprises.
Questions to Ask Your AC Technician
When a technician arrives for your ac repair des moines ia, asking the right questions helps you stay informed and make smart decisions about your home comfort system. Don’t worry about seeming pushy – good technicians appreciate customers who want to understand what’s happening.
“What is the specific problem you found?” deserves a clear, straightforward answer. If the explanation sounds like it’s in a foreign language, ask them to break it down further. A skilled technician can explain complex issues in simple terms.
“Can you show me the issue?” is perfectly reasonable when it’s safe and accessible. Seeing the problem helps you understand why the repair is necessary and builds trust with your technician. Most professionals are happy to educate customers about their systems.
“What are my options for repair?” opens up important conversations about different solutions. Sometimes there’s more than one way to fix a problem, and understanding the pros and cons of each approach helps you make the best choice for your situation and budget.
“How can I prevent this from happening again?” shows you’re thinking long-term about your system’s health. Great technicians don’t just fix today’s problem – they help you avoid tomorrow’s headaches through proper maintenance and smart usage habits.
“Do you offer a maintenance plan?” is worth asking because regular tune-ups prevent most major breakdowns. At True Comfort, our maintenance plans include valuable benefits like no after-hours fees and credits toward new equipment purchases if replacement becomes necessary.
The Benefits of Choosing a Local Des Moines AC Repair Company
Choosing a local company for ac repair des moines ia offers advantages that go beyond just supporting your community, though that’s certainly important too. As a Des Moines-based company, we see these benefits play out every day in how we serve our neighbors.
Familiarity with local building codes means your repairs will be compliant and safe from the start. Local companies stay current with Des Moines regulations and understand the specific requirements that affect HVAC installations and repairs in our area. This prevents costly do-overs and ensures everything is done right the first time.
Faster response times for emergencies can be a lifesaver during Iowa’s brutal summer heat. When you call a local company, you’re reaching technicians who live and work in the Des Moines metro area, including Windsor Heights, Urbandale, Altoona, Waukee, Pleasant Hill, West Des Moines, Johnston, Bondurant, Ankeny, Clive, Grimes, Ames, Norwalk, Cumming, Indianola, Carlisle, Runnells, Mitchellville, and throughout Polk County. We can often reach you much faster than companies based hours away.
Accountability to the community drives local businesses to maintain high standards. Our reputation depends on how we treat our neighbors, not anonymous customers in distant cities. This creates a powerful incentive to provide excellent service and build lasting relationships with the families we serve.
Supporting the local economy keeps money circulating in our community, supporting jobs and businesses that make Des Moines a great place to live. When you choose True Comfort, you’re investing in your neighbors and helping strengthen the local economy that benefits everyone.
Conclusion: Your Partner for Year-Round Home Comfort
Dealing with AC problems doesn’t have to leave you sweating (literally and figuratively). Throughout this guide, we’ve walked through the telltale signs that your system needs attention – from weak airflow and strange noises to those unexpectedly high energy bills that make you do a double-take. We’ve also covered those simple DIY checks that might save you a service call, like replacing that forgotten air filter or clearing debris from your outdoor unit.
The repair versus replacement decision is never easy, but understanding factors like your system’s age, repair frequency, and energy efficiency helps you make the right choice for your Des Moines home. If your AC is over 15 years old and constantly giving you trouble, replacement might actually save you money in the long run.
Perhaps most importantly, we’ve emphasized the value of regular maintenance. Just like your car needs tune-ups, your AC needs annual attention to prevent breakdowns, improve efficiency, and extend its lifespan. It’s especially crucial here in Iowa, where our hot, humid summers put serious demands on cooling systems.
When you do need professional help, choosing the right partner makes all the difference. Look for local expertise, licensed technicians, and transparent communication. Don’t hesitate to ask questions – a good technician will gladly explain what they found and how to prevent future issues.
At True Comfort, we understand that your home’s comfort affects your family’s daily life. That’s why we’re committed to honest assessments without the high-pressure sales tactics. We believe in treating your home like our own and providing the reliable service you can count on, whether you need emergency ac repair des moines ia or are planning ahead with a maintenance agreement.
Your comfort matters to us, and we’re here whenever you need us – because everyone deserves to feel truly comfortable in their own home.
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Customer Testimonials
Our customers consistently praise our exceptional service and attention to detail. We strive to exceed expectations and deliver outstanding results every time.
I cannot recommend this company enough. We were horribly jerked around by Angels Heating and Cooling. Northwind took the time to answer all our questions, we're professional, timely, affordable and sent a great technician to fix our gas fireplace.
We had a duel fuel system installed by Northwind. Our experience from installation to post installation service has been amazing.
Our fireplace had not been working. This was the only company that was willing to come out. Wes the technician was great. Diagnosed the problem and fixed it. Spoke to Deanna on the phone. She has awesome customer service skills. I would use them again and highly recommend them.
A+ Customer Service! We had a minor issue and they stopped by right away. We've used them on residential and commercial buildings and they are always on top of everything. Thank you to Chris as well!
We purchased and had Nothwind install a Valor gas fireplace for us. They did an excellent job. We did have a problem with the remote control that came with the unit but were very happy with the immediate response and repair from Northwind for warranty work.
I’ve been in the construction business for many years and the Northwind HVAC crew for sure rank up there in the number one spot. Without exception, all the work was carried out swftly, with journeyman style and with a friendly contractor/client relationship.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
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