Guide
When Your Heat Goes Out in the Iowa Cold
Emergency heating repair in Des Moines, IA is a critical service when your furnace fails during the coldest months of the year. With January temperatures averaging around 15°F and frequent dips into single digits, a broken heating system isn't just uncomfortable—it's dangerous. Frozen pipes, unsafe indoor conditions, and vulnerable family members all face serious risk when your home loses heat in the middle of a Des Moines winter.
If you need help right now:
- Complete heating loss → Call for 24/7 emergency service immediately
- Gas smell or CO detector alarm → Evacuate, call 911, then contact your utility company
- Strange noises or burning smells → Turn off your system and call for urgent repair
- Furnace cycling on and off rapidly → Contact a technician to prevent total failure
When your furnace stops working, you need a trusted local team that responds fast. Learn more about heating repair services, or if you're facing an urgent situation right now, contact us for immediate emergency heating repair.
The good news? Most emergency heating problems can be diagnosed and repaired quickly when you know what to look for and who to call. Understanding the warning signs, knowing what to do while you wait for help, and taking simple preventative steps can protect your home and family all winter long.
Is It a Heating Emergency? Critical Signs to Watch For
When the Iowa winter hits, a heating emergency isn't just an inconvenience; it's a serious threat to your family's comfort and safety. We understand that it can be hard to determine if your heating issue truly warrants an emergency call. So, what constitutes a heating emergency that requires immediate repair in Des Moines? We consider it an emergency if your home is losing heat rapidly, especially when outdoor temperatures plummet below freezing. Des Moines experiences an average of 120 heating degree days in January, with average low temperatures around 15°F, making reliable heating essential. A complete system failure in these extreme temperatures certainly qualifies as an emergency, requiring immediate attention to prevent further damage and discomfort.
Here are the critical signs that mean you need emergency heating repair in Des Moines, IA:
- Complete Heating Loss: If your furnace completely stops producing heat, leaving your home cold, this is a clear emergency. This is particularly urgent if you have vulnerable individuals in your household, such as infants, the elderly, or those with medical conditions. Their health can be severely impacted by prolonged exposure to cold.
- Risk of Frozen Pipes: Without adequate heat, your home’s pipes can freeze and burst, leading to costly water damage. This risk escalates quickly in sub-zero temperatures.
- Strange Noises or Smells: While some noises are normal, loud banging, screeching, grinding, or persistent burning/electrical odors indicate a serious problem that needs immediate attention. These could signify mechanical failure or even an electrical fire hazard.
- Frequent Cycling: If your furnace is turning on and off much more frequently than usual (short-cycling), it's struggling to maintain temperature and could be on the verge of a complete breakdown.
For more detailed information on recognizing these issues, you can check out our guide on signs your furnace needs quick repair.
The Dangers of Gas and Carbon Monoxide Leaks
This is perhaps the most critical type of heating emergency. If you suspect a gas or carbon monoxide leak from your furnace, your immediate actions are vital for safety.
- Gas Leaks: If you detect a rotten egg smell, which is the odor added to natural gas, or hear a hissing sound near your furnace, it's crucial to act fast.
- Carbon Monoxide (CO) Leaks: Carbon monoxide is a colorless, odorless gas, making it incredibly dangerous. Symptoms of CO poisoning include dizziness, nausea, headaches, and confusion. If your CO detector alarm sounds, take it seriously.
Here’s what homeowners should do immediately if they suspect a gas or carbon monoxide leak:
- Evacuate Immediately: Get everyone, including pets, out of the house as quickly as possible. Do not stop to gather belongings.
- Call 911 from a Safe Location: Once you are safely outside and away from the building, call emergency services (911). Do not re-enter your home.
- Contact Your Utility Company: After calling 911, notify your gas or electric utility company. They can shut off the supply to your home if necessary.
- Call for Emergency Service: Once the immediate danger is addressed and authorities have cleared your home, contact us for emergency heating repair in Des Moines, IA. We can diagnose and repair the furnace issue that caused the leak.
Common Problems Requiring Emergency Heating Repair in Des Moines, IA
The most common reasons for emergency furnace failures in Des Moines homes often relate to general wear and tear, especially in older systems, or lack of proper maintenance. The average age of HVAC systems in homes can be around 10-15 years, increasing the likelihood of breakdowns during peak demand. Emergency HVAC service calls often increase by 20-30% during extreme cold snaps.
Here are some frequent culprits we encounter:
- Loud Banging or Screeching: These sounds often indicate mechanical failure. A loose or broken component, like a fan belt or motor bearing, can cause screeching. Banging might signal a problem with the igniter or burners.
- Grinding Sounds: This can point to a failing motor bearing that needs lubrication or replacement.
- Burning or Electrical Odors: A burning smell might mean dust accumulation on heating elements, but it could also signal an electrical problem, such as overheating wires or a failing motor. Electrical odors are particularly concerning and should prompt immediate investigation.
- Mechanical Failure: This is a broad category, but includes issues with the inducer motor, blower motor, or even the heat exchanger. These critical components are essential for your furnace's operation.
- Electrical Problems: Faulty wiring, a tripped circuit breaker (especially if it keeps tripping), or issues with the control board can prevent your furnace from turning on or operating correctly.
To learn more about the specific issues we can fix, visit our page on furnace repair problems we can fix.
System Malfunctions and Cycling Issues
Beyond the immediate dangers of leaks or severe mechanical noises, other system malfunctions can quickly escalate into a full-blown emergency, particularly during a cold snap.
- Furnace Won't Turn On: This is the classic "no heat" scenario. It could be due to a faulty thermostat, an issue with the pilot light or igniter, or a tripped circuit breaker.
- Blowing Cold Air: If your furnace is running but only circulating cold air, it means the heating element isn't engaging. This could be due to a flame sensor issue, a problem with the gas valve, or a clogged filter restricting airflow.
- Frequent On/Off Cycling (Short-Cycling): A furnace that turns on, runs for a short period, and then shuts off repeatedly is "short-cycling." This can be caused by an oversized system, a clogged air filter, a faulty thermostat, or an overheating system. Short-cycling is inefficient and puts undue stress on your furnace, leading to premature wear and potential breakdown.
- Thermostat Issues: A malfunctioning thermostat can misread temperatures or fail to communicate with your furnace, leading to erratic heating or no heat at all.
- Clogged Filters: A severely clogged air filter restricts airflow, forcing your furnace to work harder and potentially overheat. This can lead to system shutdowns and eventual failure.
- Overheating System: When a furnace overheats, it often triggers a safety shut-off to prevent damage. This can be caused by restricted airflow (due to clogged filters or blocked vents) or a malfunctioning limit switch.
For some initial troubleshooting tips and to better understand these issues, refer to our Des Moines, IA furnace repair tips.
Your Guide to the Emergency Heating Repair in Des Moines, IA Process
When your heating system fails unexpectedly, especially in the bitter cold of a Des Moines winter, you need a clear understanding of what to expect. We pride ourselves on a streamlined process designed to restore your comfort as quickly and efficiently as possible. Our commitment to prompt response and expert service means you're never left in the cold for long.
How quickly can Des Moines residents expect emergency heating repair technicians to arrive? Our local presence and 24/7 availability mean we prioritize rapid response for no-heat emergencies. We have technicians strategically located throughout the Des Moines metro area, including Altoona, Ankeny, Bondurant, Carlisle, Clive, Cumming, Grimes, Indianola, Johnston, Mitchellville, Norwalk, Pleasant Hill, Runnells, Urbandale, Waukee, West Des Moines, and Windsor Heights. This local expertise, combined with our live dispatch system, ensures that a professional is on their way to you as quickly as possible, often with same-day service during heating season.
The Initial Call and What to Do While You Wait
When you call us for emergency heating repair in Des Moines, IA, you'll speak with a live person – not a machine. We know that in an emergency, you need human connection and reassurance. Our team will ask you a few key questions to understand the nature of your problem, such as:
- What symptoms are you experiencing (e.g., no heat, strange noises, burning smells)?
- Have you checked your thermostat settings or circuit breaker?
- Are there any safety concerns, like gas smells or CO alarms?
Based on this information, we'll dispatch the nearest qualified technician and provide you with an estimated arrival time.
While you wait for our technician, there are a few simple safety checks you can perform, if safe to do so:
- Check your thermostat: Ensure it's set to "Heat" and the temperature is above your current room temperature. Make sure batteries are fresh.
- Check your circuit breaker: Locate your electrical panel and see if the breaker labeled for your furnace is tripped. If it is, you can try resetting it once. If it trips again, do not force it.
- Verify your furnace's power switch: Most furnaces have a light switch-like power switch on or near the unit. Make sure it's in the "On" position.
- Ensure vents are open: Make sure all your heating vents are open and not blocked by furniture or drapes.
For more helpful tips on what to do when your furnace is acting up, check out our 24-hour furnace repair Des Moines guide.
Technician Arrival and Diagnosis
Once our technician arrives, you can expect a professional, courteous, and NATE-certified expert. What qualifications or certifications should Des Moines residents look for in an emergency heating repair company? We believe that NATE (North American Technician Excellence) certification is a strong indicator of expertise, ensuring our technicians are trained in the latest HVAC technologies and best practices. Our technicians are also licensed and insured, providing you with peace of mind.
The repair process typically involves:
- Safety Assessment: The first step is always to ensure the safety of your home and family. Our technician will perform a quick safety assessment of your heating system and surrounding area.
- Advanced Diagnostic Tools: Using state-of-the-art diagnostic tools, our technician will carefully inspect your furnace to pinpoint the root cause of the problem.
- Clear Explanation: We believe in transparency. Our technician will clearly explain the issue in simple terms, show you the malfunctioning part if possible, and discuss all available repair options.
- Repair vs. Replacement: If the repair is significant or your furnace is older (average HVAC systems are 10-15 years old), our technician will discuss the pros and cons of repairing versus replacing your unit. They will provide an honest assessment, focusing on the long-term, cost-effective solution for your specific situation. This helps you make an informed decision, especially if you're looking at an emergency furnace replacement Des Moines guide.
The Repair and Final System Check
Our service vehicles are fully stocked with common replacement parts, allowing our technicians to complete most repairs on the spot during the initial visit. This ensures an efficient repair process, minimizing your discomfort and downtime.
After the repair is complete:
- Thorough Testing: Our technician will rigorously test your heating system to ensure it's operating correctly and efficiently.
- Restored Comfort: We won't leave until we're confident your home's heat is fully restored and functioning safely.
- Follow-Up: We'll walk you through what was done, answer any questions you have, and offer advice on how to prevent similar issues in the future.
Our goal is to get your heat back on and keep it that way. You can learn more about our comprehensive approach to heating repair in Des Moines, IA.
Proactive Measures to Prevent a Furnace Crisis
While we're always here for your emergency heating repair in Des Moines, IA needs, we firmly believe that an ounce of prevention is worth a pound of cure. Proactive care for your heating system not only saves you the stress and discomfort of a mid-winter breakdown but also extends the lifespan of your equipment and can even save you money on energy bills. It's about shifting from reactive crisis management to proactive peace of mind.
The Value of Professional Annual Maintenance
One of the most effective steps Des Moines homeowners can take to prevent future heating emergencies is scheduling professional annual maintenance. Just like your car needs regular tune-ups, your furnace benefits greatly from a yearly check-up.
Our professional tune-ups include:
- Safety Inspections: We'll inspect your system for any potential hazards, such as gas leaks, carbon monoxide leaks, or faulty wiring, ensuring your family's safety.
- Cleaning Components: Dust and debris can accumulate on critical components like burners, heat exchangers, and blower motors, reducing efficiency and increasing the risk of breakdown. We thoroughly clean these parts.
- System Adjustments: We'll make necessary adjustments to optimize your furnace's performance, ensuring it runs efficiently and effectively.
- Early Problem Detection: Our technicians can identify minor issues before they escalate into major, costly emergencies. Catching a worn belt or a faulty sensor early can save you from a complete system failure when you least expect it.
These comprehensive checks improve your system's efficiency, reduce your energy bills, and significantly lower the likelihood of needing emergency repairs. Find more about the importance of heating repair services and how maintenance plays a crucial role.
How to Prevent the Need for Future Emergency Heating Repair in Des Moines, IA
Beyond professional maintenance, there are several simple steps you can take as a homeowner to keep your heating system running smoothly and prevent emergencies:
- Regularly Changing Air Filters: This is perhaps the easiest and most crucial task. A dirty air filter restricts airflow, forcing your furnace to work harder and increasing the risk of overheating and breakdown. We recommend checking your filter monthly and changing it every 1-3 months, especially during peak heating season.
- Keeping Vents Unblocked: Ensure all heating vents in your home are open and not blocked by furniture, rugs, or drapes. Restricted airflow can strain your system and lead to inefficient heating.
- Checking Thermostat Batteries: A dead or dying thermostat battery is a common, yet easily preventable, cause of a "no heat" call. Replace batteries annually or when the low-battery indicator appears.
- Clearing Snow and Ice from Outdoor Units: If you have a heat pump, make sure the outdoor unit is clear of snow, ice, and debris. Blockages can impede airflow and cause the unit to malfunction or even freeze up.
By incorporating these practices into your routine, you can significantly reduce the chances of needing emergency heating repair in Des Moines, IA. For more insights into maintaining your system, check out our guide on Des Moines HVAC repair.
Frequently Asked Questions
We know that a heating emergency can bring up a lot of questions. Here are some of the most common inquiries we receive from Des Moines homeowners:
What if my furnace is too old to be repaired?
It's a common concern, especially with HVAC systems often being 10-15 years old. Our technicians are trained to provide honest assessments. We don't believe in pushing for a replacement if a repair is a viable and cost-effective solution. However, if your furnace is very old, frequently breaking down, or the cost of repair approaches the cost of a new unit, we will discuss the repair vs. replacement options thoroughly. Our focus is always on providing you with a long-term, reliable, and efficient heating solution that makes the most sense for your home and budget. We want to ensure your comfort and safety, not just offer a quick fix. For more on this, our furnace repair Des Moines, IA page offers insights.
Are there financing options for unexpected, major repairs?
We understand that an unexpected, major heating repair can be a significant financial burden. While we don't discuss specific pricing, we know that these situations can arise suddenly. To help manage these expenses, we offer financing options for qualified homeowners. These flexible payment solutions can help ease the stress of an unforeseen repair, allowing you to get the essential heating services you need without delay. We encourage you to explore the available Financing Options to see how we can assist you.
How quickly can a technician really get here during a snowstorm?
When a snowstorm hits and your heat goes out, time is of the essence. We prioritize "no heat" emergencies, especially in harsh weather conditions. Our local presence across the Des Moines metro area, including locations like Carlisle, allows for faster travel times compared to companies dispatched from further away. Our technicians are experienced with Iowa's challenging weather conditions and are equipped to steer them safely and efficiently. While exact arrival times can vary based on the severity of the storm and call volume, you can rest assured that we are committed to dispatching a technician to your home as quickly as possible to restore your comfort and safety. For more information specific to our service areas, refer to our emergency heating repair Carlisle, IA guide.
Get Your Heat Restored Fast
Don't let a heating emergency leave you in the cold. We've covered what constitutes an emergency, the critical signs to watch for—including the dangers of gas and carbon monoxide leaks—and what to expect when you call for professional help. We also explored crucial proactive measures, like annual maintenance and simple homeowner tasks, to prevent future furnace crises.
When it comes to emergency heating repair in Des Moines, IA, we are your dependable partners. Our commitment to honest assessments, reliable service, and customer comfort means we're ready to respond 24/7. Don't wait in the cold; we're just a call away.
Contact us for reliable heating repair in Des Moines, IA and let us restore warmth and peace of mind to your home.
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Customer Testimonials
Our customers consistently praise our exceptional service and attention to detail. We strive to exceed expectations and deliver outstanding results every time.
I cannot recommend this company enough. We were horribly jerked around by Angels Heating and Cooling. Northwind took the time to answer all our questions, we're professional, timely, affordable and sent a great technician to fix our gas fireplace.
We had a duel fuel system installed by Northwind. Our experience from installation to post installation service has been amazing.
Our fireplace had not been working. This was the only company that was willing to come out. Wes the technician was great. Diagnosed the problem and fixed it. Spoke to Deanna on the phone. She has awesome customer service skills. I would use them again and highly recommend them.
A+ Customer Service! We had a minor issue and they stopped by right away. We've used them on residential and commercial buildings and they are always on top of everything. Thank you to Chris as well!
We purchased and had Nothwind install a Valor gas fireplace for us. They did an excellent job. We did have a problem with the remote control that came with the unit but were very happy with the immediate response and repair from Northwind for warranty work.
I’ve been in the construction business for many years and the Northwind HVAC crew for sure rank up there in the number one spot. Without exception, all the work was carried out swftly, with journeyman style and with a friendly contractor/client relationship.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
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