Guide
When Your Furnace Fails on the Coldest Night of the Year
When your furnace quits in the middle of an Iowa winter, you need emergency furnace service in Waukee, IA fast. No homeowner wants to wake up to a freezing house at 4 a.m., especially when temperatures drop below zero. A furnace breakdown isn't just uncomfortable—it can be dangerous for your family and your home. Frozen pipes, safety hazards, and health risks all increase the longer you go without heat. That's why knowing when to call for emergency service and what to expect can make all the difference.
If you need immediate help, here's what to do:
- Call a 24/7 emergency HVAC provider if your furnace won't turn on, blows cold air, or makes loud banging noises
- Evacuate and call 911 if you smell gas or your carbon monoxide detector sounds
- Check your thermostat and circuit breaker first—sometimes it's a simple fix
- Keep your family safe by using space heaters safely and preventing frozen pipes until help arrives
For comprehensive information on maintaining your heating system year-round, visit our heating service page. If you're facing a furnace emergency right now, contact us immediately for same-day service.
Is It a Real Furnace Emergency? Key Signs to Watch For
When your furnace decides to take an unexpected vacation, especially during the biting cold of a Waukee winter, it can feel like an immediate crisis. But how do you know if it's a true emergency demanding immediate, after-hours attention, or a problem that can wait until morning? We understand the urgency that comes with a failing heating system, and we're here to help you identify the critical signs. A prompt response can not only restore your comfort but also prevent further damage or safety hazards.
We often hear from homeowners experiencing a sudden loss of heat. Perhaps your furnace isn't turning on at all, leaving your home to slowly chill. Or maybe it's blowing cold air, circulating frigid drafts instead of welcoming warmth. Thermostat issues can also be a culprit, leading to inconsistent temperatures or a complete lack of response from your furnace. Another common sign of trouble is "short cycling," where your furnace turns on for a brief period, then shuts off before adequately heating your home. This could indicate a deeper problem, like an overheating unit due to a dirty air filter, and it demands attention to prevent further wear and tear.
These issues can quickly escalate into a full-blown emergency, especially when Waukee's temperatures plummet. We believe in empowering our neighbors with the knowledge to recognize these warning signs, so you can make informed decisions about when to call for help. For a more detailed look at various heating issues, we invite you to explore our guide on signs to schedule furnace repair.
Key Signs You Need Emergency Furnace Service in Waukee, IA
While any furnace malfunction is unwelcome, some signs scream "emergency!" These are the situations where delaying a call to a professional could risk your family's safety or lead to more extensive and costly repairs.
One of the most alarming indicators is the presence of strange and loud noises coming from your furnace. Banging, rattling, squealing, or popping sounds are never normal. These can signify serious mechanical problems, loose components, or even a cracked heat exchanger, which can be a dangerous issue. If your furnace sounds like it's auditioning for a heavy metal band, it's time for an urgent inspection.
Another critical warning sign involves smells. While a faint burning smell might be normal when you first turn on your furnace for the season, a persistent burning odor, especially one that smells like electrical components or melting plastic, demands immediate attention. Even more serious is the smell of natural gas, often described as rotten eggs. If you detect this odor, evacuate your home immediately and call 911 from a safe location.
A yellow pilot light, rather than a clear blue flame, is another red flag. A yellow flame indicates improper combustion, which can produce dangerous carbon monoxide. Speaking of carbon monoxide, if your carbon monoxide detector alarm activates, do not hesitate. This silent, odorless, and colorless gas can be deadly. Leave your home and call 911 immediately. We are equipped to handle these and many other critical furnace problems. To understand more about the specific issues we can address, check out our page on furnace repair problems we can fix.
Simple Troubleshooting Steps to Try First
Before you dial for emergency service, there are a few simple troubleshooting steps you can take. Sometimes, the solution is easier than you think, and a quick check can save you time and worry.
First, let's look at your thermostat. Is it set to "heat"? Is the desired temperature higher than the current room temperature? It sounds obvious, but we've all been there! Also, ensure your thermostat has fresh batteries, if applicable. If your furnace runs constantly, check the fan setting; it should be on "auto," not "on," to allow the system to cycle normally.
Next, head to your electrical panel. A tripped circuit breaker can easily cut power to your furnace. Locate the breaker labeled for your furnace, and if it's in the "off" or middle position, flip it firmly to "on." This simple reset can often resolve power-related issues.
Finally, inspect your air filter. A dirty air filter is a surprisingly common culprit for furnace malfunctions. A clogged filter restricts airflow, causing your furnace to work harder, overheat, and potentially shut down for safety. Replacing a dirty filter can restore proper operation and prevent further strain on your system. Also, ensure the power switch on or near your furnace is in the "on" position; sometimes it's accidentally flipped. These basic checks can often resolve minor issues. For more helpful advice, see our Des Moines, IA furnace repair tips.
First Steps to Take When Your Furnace Fails
When your furnace decides to call it quits, especially during Waukee's extreme weather, your first priority should always be the safety of your household. The chilling temperatures of an Iowa winter can quickly turn an inconvenience into a dangerous situation, potentially leading to frozen pipes, which can cause extensive water damage. We understand that being left in the cold is unsettling, but a calm, methodical approach will ensure everyone stays safe until we arrive.
If the indoor temperatures are dropping rapidly, especially if you have elderly family members, infants, or anyone with medical sensitivities, immediate action is crucial. While waiting for professional help, you can take steps to prevent frozen pipes by opening cabinet doors under sinks in kitchens and bathrooms to allow warmer air to circulate around plumbing. Running a small, continuous trickle of water from faucets at the far end of your home can also help prevent pipes from freezing. If you're using space heaters for temporary warmth, ensure they are UL-listed and placed on a flat, non-flammable surface, away from anything combustible. Never leave them unattended, especially overnight.
If You Suspect a Gas or Carbon Monoxide Leak
This is not a drill, folks. If you suspect a gas leak or your carbon monoxide detector sounds, your immediate response is critical. Natural gas has a distinct rotten egg odor added to it precisely so you can detect it. If you smell this odor, or if your carbon monoxide detector goes off, do not hesitate.
Here’s what to do:
- Evacuate Immediately: Get everyone, including pets, out of the house as quickly as possible.
- Call 911 from a Safe Location: Once you are safely away from your home, call emergency services. Do not call from inside your home, as using a phone or light switch can create a spark.
- Do Not Use Electronics or Light Switches: Avoid anything that could ignite the gas, including lights, appliances, cell phones, or garage door openers, until authorities declare it safe.
- Do Not Re-Enter Your Home: Wait for emergency personnel to give the all-clear.
Carbon monoxide is particularly insidious because it's odorless, colorless, and tasteless. Symptoms of carbon monoxide poisoning can include headache, dizziness, nausea, shortness of breath, and confusion. If anyone in your household is experiencing these symptoms, seek medical attention immediately after evacuating. Your safety is our utmost concern, and we urge you to take these warnings seriously. For more tips on managing furnace emergencies, read our emergency furnace service Des Moines tips.
How to Prepare for an Emergency Furnace Service in Waukee, IA Visit
Once you've made the call for emergency furnace service in Waukee, IA, there are a few things you can do to prepare for our arrival. These simple steps help our technicians work more efficiently and get your heat restored faster.
First, please ensure there's a clear and unobstructed path to your furnace. Our technicians will need direct access to the unit, so moving any clutter, storage boxes, or laundry out of the way will be a huge help. A well-lit area around the furnace is also beneficial, so if it's in a darker part of your basement or utility closet, turn on any available lights or have a flashlight handy.
If you have pets, we kindly ask that you secure them in a separate room or outdoors while our technicians are working. This ensures their safety, as well as allows our team to focus entirely on your furnace without distractions.
Finally, take a moment to gather your thoughts and prepare a brief list of the symptoms you've noticed. When did the problem start? What sounds or smells did you detect? Has anything unusual happened with your thermostat or electrical system? This information is invaluable for our technicians as they diagnose the issue. Providing these details upfront can significantly speed up the diagnostic process. We pride ourselves on the thoroughness of our repairs, as detailed in our guide on furnace repair by our technicians.
What to Expect from an Emergency Furnace Service in Waukee, IA
When you call us for emergency furnace service in Waukee, IA, you can expect a prompt, professional, and thorough response. We understand that a furnace breakdown isn't just an inconvenience; it's a disruption to your home's comfort and safety. Our goal is to get your heat back on as quickly and efficiently as possible, with an honest assessment and dependable service every step of the way.
Upon arrival, our certified technicians will begin with a comprehensive diagnostic process. This isn't just about identifying the obvious problem; it's about understanding the root cause to ensure a lasting repair. We'll carefully inspect your entire system, from the thermostat to the heat exchanger, checking for any issues that might be contributing to the breakdown.
Sometimes, after a thorough inspection, we might find that a repair isn't the most cost-effective or long-term solution, especially if your furnace is older. In such cases, our technicians will provide you with clear repair vs. replace options. We believe in transparent communication, explaining the pros and cons of each choice so you can make the best decision for your home and budget. Our upfront assessment means you'll understand the situation and potential solutions before any work begins. For more information on our heating repair services, visit our page on heating repair Waukee, IA.
The Diagnostic and Repair Process
When your furnace is on the fritz, our diagnostic and repair process is designed to be comprehensive and efficient. Our skilled technicians arrive equipped to handle a wide range of furnace issues, ensuring we can pinpoint the problem and implement a solution quickly.
The process begins with a thorough evaluation of your entire heating system. This includes checking the thermostat for proper functionality, inspecting the heat exchanger for cracks, and examining the burners for correct ignition. We'll carefully inspect various components such as the blower motor and its capacitor, which are crucial for circulating warm air. Issues with these can often lead to urgent service calls. We also check the fan belt, electrical connections, and ductwork for any blockages or damage.
Critical components like the igniter and flame sensor are thoroughly checked, as failures in these parts often lead to a furnace not starting or staying lit. Gas valve, pressure switch, and limit switch issues also require urgent attention, as they are integral to the safe operation of your furnace. After diagnosing the problem, our experts will perform the necessary repairs, whether it's replacing a faulty part or addressing an electrical issue. Once the repair is complete, we conduct thorough testing and calibration to ensure your system is operating safely, efficiently, and effectively. This includes a system performance check to verify proper airflow and temperature differentials. Our commitment is to restore your comfort with reliable, lasting solutions. Learn more about our detailed furnace repair services in our dedicated section on furnace repair Waukee, IA.
Benefits of Choosing a Local Waukee HVAC Company
When your furnace acts up, especially in an emergency, choosing a local HVAC company for emergency furnace service in Waukee, IA offers distinct advantages. We aren't just another service provider; we're your neighbors, deeply familiar with the unique climate and housing needs of Waukee.
Our local knowledge means we understand the specific challenges your heating system faces during Iowa's diverse climate, from scorching summers to bone-chilling winters. This familiarity allows us to diagnose problems more accurately and recommend solutions custom to our community.
Perhaps the most significant benefit in an emergency is our faster response times. Because we're based right here in the Des Moines metro area, our technicians can get to your home much quicker when every minute counts. Our dispatch is often based on proximity, ensuring the fastest possible ETA for your no-heat emergency.
Beyond speed, there's a level of community trust that comes with choosing local. We treat our customers like family, building relationships based on honest assessments and dependable service. Supporting a local business means contributing to the Waukee economy and fostering a sense of community. Our commitment to customer satisfaction isn't just a slogan; it's a reflection of our dedication to our neighbors. We prioritize your comfort and aim to exceed your expectations, ensuring your home remains warm and safe throughout the year.
Preventing Future Furnace Breakdowns
Nobody likes a surprise furnace breakdown, especially when the temperatures are plunging outside. While we're always ready to provide emergency furnace service in Waukee, IA, we'd much rather help you prevent those emergencies from happening in the first place! Proactive measures can save you a significant amount of stress, discomfort, and money in the long run.
The key to preventing future furnace breakdowns lies in consistent, thoughtful care. Think of your furnace like a car; it needs regular tune-ups to run smoothly and efficiently. This annual maintenance is essential for ensuring energy efficiency, extending the lifespan of your system, and catching small issues before they snowball into major emergencies. By investing a little time and effort into prevention, you can enjoy consistent warmth and peace of mind all winter long. For a comprehensive guide on keeping your furnace in top shape, explore our furnace maintenance Ankeny, IA guide.
The Importance of Regular Furnace Maintenance
Regular furnace maintenance is truly the unsung hero of a comfortable and safe home. It's not just about avoiding a cold snap; it's about a multitude of benefits that keep your heating system running optimally.
Here's why scheduling routine maintenance with us is a game-changer:
- Improved Safety: Annual check-ups can identify and mitigate potential hazards like gas leaks or electrical issues, minimizing the possibility of dangerous incidents. This peace of mind is truly priceless.
- Lower Energy Bills: A well-maintained furnace operates more efficiently, meaning it uses less energy to heat your home. This translates directly into noticeable savings on your monthly utility bills.
- Fewer Surprise Breakdowns: Our technicians can catch minor issues during routine inspections before they escalate into major, inconvenient, and often costly, emergency repairs. This proactive approach significantly reduces the chances of a sudden system failure.
- Validating Warranty: Many furnace manufacturers require annual professional maintenance to keep your warranty valid. Skipping these crucial check-ups could void your coverage, leaving you responsible for repair costs that would otherwise be covered.
- Extended System Lifespan: Just like regular oil changes for your car, routine furnace maintenance prolongs the life of your heating system, delaying the need for an expensive replacement.
We understand the importance of heating repair services, and preventive maintenance is at the core of keeping your system reliable and efficient. Learn more about the importance of heating repair services and how we can help.
DIY Preventative Tips for Waukee Homeowners
While professional maintenance is crucial, there are several simple yet effective DIY steps Waukee homeowners can take to keep their furnaces humming along happily. These small actions can make a big difference in preventing unexpected breakdowns and maintaining efficiency.
First and foremost, change your air filter regularly. This is perhaps the easiest and most impactful maintenance task you can perform. A dirty filter restricts airflow, forcing your furnace to work harder and potentially leading to overheating. We recommend checking your filter monthly and replacing it every 1-3 months, depending on usage and household factors like pets.
Next, keep your vents unblocked. Ensure that no furniture, rugs, or drapes are obstructing your supply and return air vents. Blocked vents can disrupt airflow, leading to uneven heating and increased strain on your furnace.
Another helpful tip is to clean around the furnace unit. Dust and debris can accumulate on and around your furnace, potentially impeding its operation or even posing a fire hazard. A quick vacuum or dusting of the area can help keep things running smoothly.
Finally, regularly test your carbon monoxide detectors. These devices are your first line of defense against this silent killer. Follow the manufacturer's instructions for testing, typically by pressing a test button. Replace batteries annually and replace the units themselves every 5-7 years.
While these tips can help, they don't replace the need for professional duct cleaning, which can further improve your system's efficiency and indoor air quality. Find more about duct cleaning Waukee, IA and how it benefits your home.
Frequently Asked Questions about Emergency Furnace Repair
We know that when your furnace breaks down, you're likely to have a lot of questions. Here are some of the most common inquiries we receive regarding emergency furnace service in Waukee, IA, along with our answers to help you understand what to expect.
How quickly can a technician arrive for an emergency in Waukee?
When you're facing a no-heat emergency, speed is of the essence. We pride ourselves on our rapid response for emergency furnace service in Waukee, IA. We offer 24/7 availability, 365 days a year, specifically for these critical situations. Our commitment means we dispatch certified heating and cooling technicians for same-day service across the Des Moines metro area, which includes Waukee.
During the heating season, we maintain same-day and overnight dispatch capabilities, prioritizing no-heat emergencies. Our local technicians are strategically located, and dispatch is often based on proximity to your home for the fastest possible estimated time of arrival. While we can't promise an exact minute, we strive to respond as quickly as possible, often getting to Waukee residents within a short timeframe to restore your comfort.
What happens if my furnace is too old or broken to be repaired?
It's a tough question, but one we encounter often: what if the repair isn't worth it? Our skilled technicians are trained to provide an honest and thorough repair vs. replacement assessment. We'll evaluate the age of your furnace – most units have a lifespan of 15 to 20 years – and the extent of the damage.
If the repair costs approach half the price of a new unit, or if your furnace is well past its typical lifespan and frequently breaking down, we'll present you with the option of replacement. We'll explain the benefits of newer, highly energy-efficient models that run more quietly and smoothly, and discuss how a new installation could save you money on energy bills in the long run. We believe in providing you with all the information and options, so you can make an informed decision that works best for your home and budget. For more insights into this decision, refer to our emergency furnace replacement Des Moines guide.
Do you service all furnace brands?
Yes, absolutely! Our team of certified technicians is highly experienced and continuously trained on a wide variety of heating systems. We proudly service all major furnace brands, ensuring that no matter what type of unit you have in your Waukee home, we're equipped to diagnose and repair it.
Whether you have a gas furnace, an electric furnace, or a heat pump, our experts have the knowledge and tools to get your system back up and running. We understand that every home is unique, and so are its heating needs. Our commitment is to provide expert service regardless of your system's make or model. From routine maintenance to complex repairs, you can trust our team to deliver reliable solutions for your heating and cooling needs. You can learn more about our comprehensive services on our HVAC repair Waukee, IA page.
Stay Warm and Safe with Prompt, Reliable Service
As Waukee residents, we know the importance of a reliable heating system, especially when facing those notorious Iowa winters. When your furnace falters, it's more than just a cold house; it's a disruption to your peace of mind and potentially your safety. That's why having a trusted partner for emergency furnace service in Waukee, IA is not just a convenience, but a necessity.
We are committed to being that partner for you. Our priority is to ensure your home remains warm and comfortable, treating every customer like family. We pride ourselves on offering honest assessments, dependable service, and flexible maintenance plans that keep your system running smoothly year-round. Our unique approach even includes crediting maintenance fees towards new equipment and providing no after-hours fees for our valued plan members. We want you to experience the true comfort difference.
Don't let a furnace emergency leave you out in the cold. We're here 24/7, ready to restore your warmth and peace of mind with prompt, professional, and reliable service. We love hearing from our satisfied customers and continuously strive to exceed expectations, just like the positive feedback we've received from others here. For dependable and fast furnace service in Waukee, IA, contact us today.
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Customer Testimonials
Our customers consistently praise our exceptional service and attention to detail. We strive to exceed expectations and deliver outstanding results every time.
I cannot recommend this company enough. We were horribly jerked around by Angels Heating and Cooling. Northwind took the time to answer all our questions, we're professional, timely, affordable and sent a great technician to fix our gas fireplace.
We had a duel fuel system installed by Northwind. Our experience from installation to post installation service has been amazing.
Our fireplace had not been working. This was the only company that was willing to come out. Wes the technician was great. Diagnosed the problem and fixed it. Spoke to Deanna on the phone. She has awesome customer service skills. I would use them again and highly recommend them.
A+ Customer Service! We had a minor issue and they stopped by right away. We've used them on residential and commercial buildings and they are always on top of everything. Thank you to Chris as well!
We purchased and had Nothwind install a Valor gas fireplace for us. They did an excellent job. We did have a problem with the remote control that came with the unit but were very happy with the immediate response and repair from Northwind for warranty work.
I’ve been in the construction business for many years and the Northwind HVAC crew for sure rank up there in the number one spot. Without exception, all the work was carried out swftly, with journeyman style and with a friendly contractor/client relationship.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
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