Guide
Your Guide to a Warm and Comfortable Home
When winter arrives in West Des Moines, IA, a dependable heating system is not just a luxury—it's a necessity for comfort and safety. The cold, icy winters in central Iowa put significant strain on home heating systems. If your furnace is struggling to keep up or showing signs of trouble, prompt heating repair in west des moines, ia is essential. Addressing issues quickly prevents bigger problems and ensures your home stays warm and comfortable, no matter how low the temperatures drop outside. Ignoring small issues can lead to costly breakdowns when you need heat the most.
For comprehensive heating solutions, explore our main heating services page. To schedule your essential heating repair, click here.
If you are experiencing heating problems, here are the top 5 signs your furnace may need immediate repair:
- No heat or weak heating from your vents.
- Loud or strange noises like grinding, squealing, or banging.
- Unusual smells, such as burning plastic or a sulfur-like odor.
- Your furnace frequently turns on and off (short cycling).
- A sudden and unexplained increase in your energy bills.
Ensure your home stays warm and safe this winter. Contact us today for reliable heating repair in West Des Moines.
Key Signs You Need Professional Heating Repair in West Des Moines, IA
The brutal West Des Moines winters mean your heating system works overtime to keep your home cozy. This constant effort can lead to wear and tear, eventually causing issues that require professional attention. Recognizing the early signs of trouble can save you from a complete system breakdown during the coldest months.
One of the most concerning signs is, of course, inadequate heat or no heat at all. If your furnace is running but not producing enough warmth, or if some rooms are significantly colder than others, it's a clear signal that something is amiss. This could be due to issues like clogged filters, duct leaks, or problems with the blower motor. Uneven temperatures throughout your home often point to underlying issues that a professional can diagnose and fix.
Another common problem we see in West Des Moines homes is short cycling. This is when your furnace turns on for a short period, then shuts off, only to turn back on again shortly after. It's inefficient and can lead to excessive wear on your system's components. Short cycling can be caused by electrical issues, an oversized unit, or restricted airflow.
Finally, a sudden and unexplained increase in your energy bills, especially when your heating usage hasn't changed, is a red flag. An inefficient furnace has to work harder to maintain your desired temperature, consuming more fuel and driving up your utility costs. Addressing these issues with prompt heating repair in west des moines, ia can restore comfort and efficiency. For more insights on urgent furnace issues, check out our emergency furnace repair guide.
Telltale Noises and Odors
Your furnace, while working, should generally operate with a consistent, low hum. If you start hearing unusual sounds like grinding, squealing, or banging, it's time to call in the experts. Grinding noises often suggest worn-out bearings in the blower motor, while squealing can indicate a loose or failing belt. Banging could be a sign of expanding and contracting ductwork or issues with the furnace burner.
Similarly, strange smells emanating from your heating system are a cause for concern. A burning plastic smell might signal an electrical issue or overheating components. Musty odors could indicate mold or mildew buildup within your ductwork, affecting your indoor air quality. If you ever detect a sulfur-like or rotten egg smell, which could indicate a gas leak, turn off your furnace immediately, evacuate your home, and contact your gas provider and emergency services. Your safety is our top priority when it comes to HVAC repair in West Des Moines, IA.
Thermostat and Ignition Problems
The thermostat is the brain of your heating system. If it's malfunctioning, your furnace won't know when to turn on, off, or what temperature to maintain. A faulty thermostat can lead to inconsistent heating, or your system might not turn on at all. Sometimes, it's a simple battery replacement, but other times, it could indicate a more complex electrical issue or a need for calibration.
For older furnaces, pilot light issues are a common culprit for a lack of heat. If your pilot light is out or struggling to stay lit, your furnace won't ignite. Modern furnaces use electronic ignition systems, which can also fail. If your furnace isn't igniting, or if it's frequently cycling on and off without consistent heat, these ignition control problems could be the reason. These are critical issues that demand professional heating repair in west des moines, ia to ensure your system operates safely and effectively.
Deciding Between Furnace Repair and Replacement
When your furnace starts acting up, you're faced with a big question: repair or replace? It's a decision that weighs heavily on many West Des Moines homeowners, especially with the thought of another cold winter ahead. There are several factors we consider to help you make the best choice for your home and budget.
Key criteria often include the age of your furnace, the frequency and severity of repairs needed, and its current energy efficiency. If your furnace is nearing the end of its typical lifespan and requiring frequent, costly repairs, replacement often makes more sense in the long run. We aim to provide honest assessments, helping you understand the long-term value of each option.
| Criteria | Repair | Replace |
|---|---|---|
| Age of Furnace | Generally under 15 years old | Over 15 years old or frequently failing |
| Repair Frequency | Infrequent, minor issues | Frequent breakdowns, recurring problems |
| Energy Bills | Stable or slight increase | Noticeably rising without increased usage |
| Repair Complexity | Minor component fixes, readily available parts | Major component failures (e.g., heat exchanger), obsolete parts |
| System Efficiency | Adequate, still meets current needs | Low AFUE, struggling to heat, inefficient |
For a deeper dive into replacement options, visit our furnace replacement guide.
Typical Furnace Lifespan and Influencing Factors
Most modern furnaces are built to last, but their lifespan isn't indefinite. The average furnace can work properly for 15 to 30 years. However, this range can vary significantly depending on the type of furnace and how well it has been maintained. Gas furnaces often fall into the 15-20 year range, while electric furnaces can sometimes last longer due to fewer moving parts.
Several factors influence how long your furnace will reliably serve your West Des Moines home:
- Maintenance History: Regular, professional maintenance is the single most important factor in extending your furnace's life. Neglecting tune-ups can drastically shorten its operational years.
- Usage: Furnaces in West Des Moines experience heavy use during our cold winters. Constant cycling can wear down components faster.
- Installation Quality: A properly sized and installed furnace will operate more efficiently and last longer than one that was poorly installed.
- System Type and Quality: Higher-quality systems often come with more durable components and better warranties, contributing to a longer lifespan.
If your furnace is consistently breaking down and is over 15 years old, it's often a strong indicator that a new system might be a more cost-effective solution than continued repairs. Learn more about when it might be time for an HVAC replacement.
The Advantages of a High-Efficiency Furnace
Upgrading to a high-efficiency furnace offers significant advantages for West Des Moines residents, especially given our climate. These modern systems are designed to convert more of their fuel into usable heat for your home, meaning less energy waste and more comfort.
The efficiency of a furnace is measured by its Annual Fuel Utilization Efficiency (AFUE) rating. The higher the AFUE percentage, the more efficient the furnace. Older furnaces might have AFUE ratings as low as 60-70%, while new high-efficiency models can boast ratings of 90% or higher.
The primary advantages include:
- Lower Utility Bills: By using less fuel to produce the same amount of heat, a high-efficiency furnace can significantly reduce your monthly heating costs. This is a welcome relief during those long West Des Moines winters!
- Improved Home Comfort: High-efficiency furnaces often provide more consistent heating, eliminating cold spots and maintaining a more even temperature throughout your home.
- Environmental Benefits: Reduced fuel consumption means a smaller carbon footprint, contributing to a healthier environment.
While the initial investment in a high-efficiency furnace might be higher, the long-term savings on energy bills and improved comfort often make it a worthwhile upgrade. We can help you explore financing options to make this investment more manageable. Find out more about financing options and what's involved in a new furnace installation.
Factors That Influence Repair Complexity
The complexity of a furnace repair can vary wildly, and several factors play a role in determining how straightforward or challenging a fix might be. Understanding these can help you anticipate the process when dealing with your heating system.
- System Age: Older furnaces, particularly those over 15 years old, can be more challenging to repair. Parts might be harder to find or even obsolete, requiring custom solutions or extensive searching. Newer systems, conversely, often have readily available parts and easier diagnostics.
- Type of Failure: Some issues are relatively simple, like a clogged air filter or a loose wire. Others, such as a cracked heat exchanger, a failing blower motor, or a malfunctioning control board, are far more complex and critical. A cracked heat exchanger, for example, is a serious safety concern due to the risk of carbon monoxide leaks and often necessitates furnace replacement rather than repair.
- Part Availability: If a critical component needs replacing, its availability can significantly impact the repair timeline and complexity. Specialty parts, or parts for less common furnace models, might need to be ordered, causing delays.
- Accessibility: Sometimes, the furnace itself or the specific component needing repair is in a difficult-to-reach location, adding to the time and effort required for the repair.
Our skilled technicians are equipped to handle a wide range of repair complexities, always aiming for the most efficient and effective solution for your home.
The Value of Regular Furnace Maintenance
Investing in regular furnace maintenance is like giving your car a tune-up – it keeps everything running smoothly, efficiently, and for a longer time. For West Des Moines homeowners, where your furnace is a vital part of your home's defense against the cold, preventative care is indispensable.
The benefits of regular maintenance are numerous: it significantly extends the lifespan of your system, improves energy efficiency by keeping components clean and optimized, and improves safety through thorough inspections. A well-maintained furnace is less likely to break down unexpectedly, saving you from inconvenient and potentially costly emergency repairs. Imagine the peace of mind knowing your furnace is ready for whatever winter throws its way!
Our maintenance plans offer seasonal tune-ups, multi-point safety and efficiency inspections, and filter checks. We even offer priority scheduling and diagnostic credits toward repairs for our plan members, and uniquely, we credit maintenance fees towards new equipment. Find more about the advantages of regular care in our guide to best furnace maintenance in West Des Moines.
How to Prepare Your Furnace for Winter
As the crisp autumn air turns into the biting cold of winter in West Des Moines, preparing your furnace for the season is a critical step in ensuring uninterrupted warmth and comfort. Here are some essential steps you can take:
- Change Your Air Filter: This is perhaps the easiest and most impactful step you can take. A clean air filter allows your furnace to breathe easily, improving efficiency and air quality. We recommend checking and changing your filter monthly during peak heating season.
- Clear Vents and Registers: Ensure all heating vents and return air registers throughout your home are unobstructed. Blocked vents can restrict airflow, making your furnace work harder and leading to uneven heating.
- Test Your Thermostat: Before the cold truly sets in, test your thermostat to ensure it's functioning correctly. Turn up the heat and listen for your furnace to kick on. If you have a programmable or smart thermostat, ensure your winter schedule is set.
- Schedule a Professional Tune-Up: This is paramount. A professional technician will inspect, clean, and adjust your furnace, catching potential issues before they become major problems. This comprehensive check ensures your system is ready for the intense demands of a West Des Moines winter.
By following these steps, you're not just preparing your furnace; you're safeguarding your home's comfort and efficiency for the entire season. For a complete check-up, consider scheduling an HVAC tune-up in West Des Moines, IA.
What a Professional Tune-Up Includes
When you schedule a professional furnace tune-up with us, you're investing in a thorough inspection and optimization of your heating system. Our comprehensive approach goes beyond a simple visual check to ensure every component is functioning at its best. Here's what a typical tune-up involves:
- Component Inspection: We carefully inspect all major components, including the heat exchanger, burners, ignition system, and blower motor, for any signs of wear, damage, or potential issues.
- Cleaning Burners: Clean burners are essential for efficient combustion. We clean away any soot or debris that could hinder performance.
- Checking Electrical Connections: Loose or corroded electrical connections can be dangerous and lead to system malfunctions. We inspect and tighten all wiring for safety and reliability.
- Lubricating Moving Parts: Moving parts, like the blower motor bearings, require proper lubrication to reduce friction and prevent premature wear.
- Safety Control Testing: We test all safety controls, including the limit switch and flame sensor, to ensure they are operating correctly and protecting your home from potential hazards.
- Measuring Performance: We measure airflow, temperature rise, and gas pressure to confirm your furnace is operating within manufacturer specifications and delivering optimal performance.
This detailed process not only helps prevent unexpected breakdowns but also improves your furnace's efficiency, extends its lifespan, and ensures your family's safety. Consider our regular HVAC maintenance in West Des Moines, IA to keep your system in top shape.
How to Choose a Reputable Heating Repair Company
Choosing the right company for heating repair in west des moines, ia is a crucial decision that impacts your home's comfort, safety, and your wallet. With so many options available, it can feel overwhelming. We believe in empowering homeowners with the information they need to make an informed choice.
Look for a company that demonstrates local expertise, holds proper licensing and insurance, and has a strong track record of customer satisfaction. Transparent communication, including clear explanations of issues and proposed solutions, is also vital. A reputable company should also offer 24/7 emergency service, because furnace breakdowns don't wait for business hours. Checking customer reviews can provide valuable insights into a company's reliability and service quality.
Why Local Experience Matters in West Des Moines
When it comes to heating repair, local experience isn't just a bonus; it's a necessity, especially in West Des Moines. Our region experiences significant temperature swings, from hot, humid summers to cold, icy winters, which puts unique stress on HVAC systems. A local company understands these specific climate challenges and how they impact your furnace's performance and longevity.
Furthermore, local technicians are often familiar with the types of housing stock common in West Des Moines, including older homes with specific ductwork layouts or insulation challenges. This familiarity allows for more accurate diagnostics and custom solutions. Local companies also tend to offer faster response times for emergencies, which is invaluable when your heat goes out during a blizzard. Their community reputation is built on serving neighbors, and they often have a deeper investment in providing quality service. We are proud to serve many locations across central Iowa, including West Des Moines.
Verifying Credentials and Customer Satisfaction
To ensure you're hiring a truly reputable heating repair company, it's important to verify their credentials and gauge their customer satisfaction. A trustworthy provider will have a team of highly skilled and knowledgeable technicians who are equipped to handle even the most complex repairs. This level of expertise is a key indicator of a company's commitment to quality.
Beyond technical skill, always check for positive customer reviews and testimonials. These can offer real-world insights into a company's service quality, professionalism, and responsiveness. Pay attention to how companies respond to feedback, both positive and negative. A company that stands behind its work often offers service guarantees, providing you with extra peace of mind. These steps help you choose a provider you can trust to deliver dependable heating repair in west des moines, ia.
Frequently Asked Questions about Heating Repair
We understand that homeowners often have many questions when facing heating issues. Here, we address some of the most common inquiries we receive about heating repair in west des moines, ia. For even more insights, explore our blog.
What are the most common heating system issues in West Des Moines homes?
In West Des Moines, due to our climate and housing types, we frequently encounter several common heating system issues. These include:
- Clogged Filters: A surprisingly common problem that restricts airflow, reduces efficiency, and can lead to system overheating.
- Thermostat Malfunctions: Whether due to old batteries, wiring issues, or calibration problems, a faulty thermostat can cause erratic heating.
- Ignition Control Problems: For gas furnaces, issues with the pilot light or electronic ignition can prevent the furnace from starting or staying lit.
- Worn-Out Blower Motors: The blower motor is responsible for circulating warm air. If it's failing, you might hear unusual noises or experience weak airflow.
- Cracked Heat Exchangers: A serious safety concern, a cracked heat exchanger can leak carbon monoxide into your home. This typically requires immediate system replacement.
Addressing these issues promptly with professional heating repair in west des moines, ia can prevent further damage and ensure your home remains safe and warm.
How can I tell if my furnace is energy-efficient?
Determining your furnace's energy efficiency is key to understanding your heating costs. The easiest way is to check its AFUE (Annual Fuel Utilization Efficiency) rating, usually found on a sticker on the furnace itself. The higher the percentage, the more efficient your furnace is at converting fuel into heat.
Generally, if your furnace is over 15 years old, it's likely not as energy-efficient as newer models. Technology has advanced significantly, and older units simply can't compete with the efficiency ratings of today's systems. A key sign of inefficiency is consistently high energy bills, especially if they've been creeping up over time without a corresponding increase in usage. An HVAC service in West Des Moines, IA can perform a professional assessment to confirm your furnace's efficiency levels and recommend potential upgrades.
Besides my furnace, what other heating services might I need?
While your furnace is the heart of your heating system, several other components contribute to your home's overall warmth and comfort. Beyond furnace repair, you might need:
- Ductwork Inspection and Sealing: Leaky or uninsulated ducts can lose a significant amount of heat before it reaches your living spaces. Regular inspection and sealing ensure efficient heat delivery.
- Humidifier Service: West Des Moines winters can be very dry. A whole-home humidifier can add essential moisture to the air, making your home feel warmer at lower temperatures and improving indoor air quality. We offer full plumbing services that can include humidifier maintenance.
- Smart Thermostat Installation: Upgrading to a smart thermostat allows for precise temperature control, remote access, and learning capabilities, further optimizing your heating schedule and saving energy.
- Water Heater Maintenance or Replacement: Though not directly part of your home's space heating, your water heater is crucial for daily comfort. Regular maintenance ensures it operates efficiently, and we can assist with all types of water heaters in West Des Moines, IA.
Considering these additional services can help create a more comprehensively comfortable and efficient home environment.
Restore Your Home's Comfort and Warmth
Facing a heating issue in the depths of a West Des Moines winter is never ideal. However, understanding the key signs of trouble, knowing when to repair versus replace, appreciating the value of regular maintenance, and choosing a reputable service provider can make all the difference. Prompt heating repair in west des moines, ia not only restores your home's comfort but also safeguards your system's longevity and your family's safety.
A well-maintained furnace is an efficient furnace, saving you money on utility bills and preventing unexpected breakdowns. When it comes to something as vital as your home's heating, trust the experts who prioritize your comfort and peace of mind. For expert diagnostics and dependable service, West Des Moines homeowners trust the team at True Comfort. We are dedicated to delivering honest assessments and reliable solutions to keep you warm all season long.
Don't let a faulty furnace leave you in the cold. Schedule your essential heating repair in West Des Moines, IA today and let us restore your home's warmth and comfort.
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Customer Testimonials
Our customers consistently praise our exceptional service and attention to detail. We strive to exceed expectations and deliver outstanding results every time.
I cannot recommend this company enough. We were horribly jerked around by Angels Heating and Cooling. Northwind took the time to answer all our questions, we're professional, timely, affordable and sent a great technician to fix our gas fireplace.
We had a duel fuel system installed by Northwind. Our experience from installation to post installation service has been amazing.
Our fireplace had not been working. This was the only company that was willing to come out. Wes the technician was great. Diagnosed the problem and fixed it. Spoke to Deanna on the phone. She has awesome customer service skills. I would use them again and highly recommend them.
A+ Customer Service! We had a minor issue and they stopped by right away. We've used them on residential and commercial buildings and they are always on top of everything. Thank you to Chris as well!
We purchased and had Nothwind install a Valor gas fireplace for us. They did an excellent job. We did have a problem with the remote control that came with the unit but were very happy with the immediate response and repair from Northwind for warranty work.
I’ve been in the construction business for many years and the Northwind HVAC crew for sure rank up there in the number one spot. Without exception, all the work was carried out swftly, with journeyman style and with a friendly contractor/client relationship.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
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