Why Choosing the Right AC Replacement Service in Des Moines Matters
AC replacement des moines homeowners need becomes critical when Iowa’s sweltering summers push aging systems beyond their limits. With temperatures regularly climbing into the 90s and humidity making it feel even hotter, a reliable air conditioning system isn’t just comfort – it’s necessity.
Top AC replacement services in Des Moines offer:
- Honest diagnostics before recommending expensive replacements
- Proper sizing calculations using Manual J load assessments
- High-efficiency systems with SEER ratings of 16 or higher
- Professional installation by NATE-certified technicians
- Strong warranties and ongoing maintenance support
The difference between a good and great AC replacement experience often comes down to three key qualities. Unfortunately, many Des Moines homeowners find this too late – after dealing with pushy sales tactics, improperly sized units, or installations that create more problems than they solve.
As one frustrated homeowner shared on a local forum: “We were quoted a very high price for our AC replacement by one company, but we ended up getting the same work done for significantly less with better service from another.” This difference in cost and service highlights why research matters.
Your AC system should last 10-15 years with proper care. If your current unit is beyond this age, requires frequent repairs, or struggles to keep your home comfortable, replacement may be more economical than continued repairs. Modern systems can reduce cooling costs by up to 50% compared to units from a decade ago.
The key is finding contractors who prioritize your long-term satisfaction over quick profits. The best services will thoroughly evaluate your current system, explain all options clearly, and ensure your new AC is perfectly sized for your home’s specific needs.
Quality #1: They Prioritize an Honest Diagnosis Over a Quick Sale
When your air conditioner starts struggling during a hot Des Moines summer, you’re faced with a tough question: repair or replace? The best HVAC contractors won’t rush you into an expensive decision. Instead, they’ll take the time to thoroughly evaluate your system and give you the honest truth about what’s really going on.
A trustworthy technician will look for several key warning signs during their assessment. Rising energy bills without increased usage often signal a system that’s working harder to maintain the same comfort level. Frequent repairs are another red flag – if you’re calling for service every few months, those costs add up quickly.
Strange sounds coming from your unit deserve attention too. While some operational noise is normal, grinding, squealing, or banging sounds indicate failing components. If you’re hearing unusual buzzing, our guide on why your AC is making a buzzing sound can help you understand what might be happening.
One critical factor many homeowners overlook is the R-22 refrigerant phase-out. Older systems using this refrigerant face a costly reality – R-22 is becoming increasingly expensive and difficult to find. If your system needs a refrigerant recharge, replacement often makes more financial sense.
Some contractors use a simple rule of thumb as a guideline: multiply your unit’s age by the repair cost estimate. If the result is a high number, replacement typically offers better long-term value. However, every situation is unique, which is why getting a second opinion is always smart if another contractor insists you need immediate replacement.
Deciding Between AC Repair and Replacement
Several factors help determine whether AC replacement Des Moines homeowners choose makes more sense than another repair. Unit age plays a major role – most systems last 10-15 years with proper maintenance. Once your AC hits that 15-year mark, repairs become more frequent and expensive.
Repair frequency tells an important story. If your technician has become a regular visitor, those service calls are trying to tell you something. Each repair might seem manageable individually, but they add up to significant expense over time.
Inefficient performance is another clear indicator. Modern air conditioners are dramatically more efficient than units from even a decade ago. If your energy bills keep climbing despite similar usage patterns, your aging system is likely the culprit.
Outdated technology means missing out on the comfort and efficiency improvements that come with newer systems. Today’s units offer quieter operation, better humidity control, and smart technology integration that older models simply can’t match.
For a deeper dive into these decision factors, check out our AC Repair Guide for Homeowners and our comprehensive list of Warning Signs You Need a New AC Unit.
Understanding Your Modern AC System Options
When you do decide on replacement, you’ll find that modern air conditioning technology offers impressive options. Central air conditioners remain the most popular choice, using existing ductwork to cool your entire home from a single outdoor unit paired with an indoor coil.
Ductless mini-split systems work perfectly for homes without existing ducts, room additions, or when you want zone control in specific areas. Multiple indoor units connect to one outdoor unit, letting you customize temperatures in different rooms while saving energy.
High-efficiency heat pumps provide both heating and cooling in one system. They transfer heat rather than generating it, making them incredibly efficient. While they perform well in Iowa’s climate, you might want backup heating for the coldest winter days.
Geothermal systems represent the pinnacle of efficiency and environmental friendliness. These systems use the earth’s stable underground temperature for both heating and cooling. While the upfront investment is higher, they offer exceptional long-term savings and can last for decades.
Our team can walk you through all these options and more. Learn about the full range of HVAC Services Provided by Our Experts to see how we can help you make the best choice for your home’s comfort and your budget.
Quality #2: They Insist on Custom Sizing & High-Efficiency Solutions
The best ac replacement des moines services understand that your home is unique, and so are its cooling needs. We never play guessing games with something as important as your family’s comfort. Instead, we rely on proven scientific methods to find the perfect system that will keep your home comfortable while saving you money on energy bills.
Think of it this way: you wouldn’t buy shoes without trying them on first, right? The same principle applies to air conditioning systems. A professional contractor will perform what’s called a Manual J load calculation – basically a detailed assessment that takes into account everything from your home’s square footage and insulation levels to how many windows you have and which direction they face.
This isn’t just technical mumbo-jumbo. It’s the difference between a system that works perfectly and one that leaves you frustrated. The calculation considers Iowa’s specific climate challenges, your home’s unique characteristics, and even factors like how many people live there and what heat-generating appliances you use.
Modern air conditioning systems offer impressive SEER ratings (that’s Seasonal Energy Efficiency Ratio, if you’re curious). Higher SEER ratings mean your system converts more electricity into actual cooling power, rather than wasting it. While units with better efficiency ratings require a larger upfront investment, they can cut your cooling costs by up to 50% compared to older systems – especially important during those sweltering Iowa summers.
How to Choose the Right Size and Efficiency Rating
Here’s where things get interesting. Many homeowners think bigger is always better, but that’s not true when it comes to air conditioners. An oversized unit will cool your home too quickly, causing it to shut off before it has a chance to remove humidity properly. You’ll end up with a house that feels cold but clammy – not exactly the comfort you’re looking for.
On the flip side, an undersized unit will run constantly, desperately trying to keep up with demand. It’s like asking a compact car to tow a boat – it might try, but it won’t be pretty. This constant running leads to higher energy bills, more wear and tear, and rooms that never quite reach the temperature you want.
The dreaded short cycling happens when your system turns on and off too frequently. This wastes energy, doesn’t control humidity well, and puts unnecessary stress on your equipment. If you’re experiencing this issue, our guide on Why is my AC system short cycling? can help you understand what’s happening.
For Des Moines homes, we typically recommend systems with SEER ratings of 16 or higher. Yes, they cost more initially, but they’re designed to handle our hot, humid summers efficiently. Think of it as buying quality boots that last for years versus cheap ones that need replacing every season.
The Tangible Benefits of a New AC System
When you invest in a properly sized, high-efficiency air conditioning system, you’re not just buying cool air – you’re investing in your family’s comfort and your home’s value. The benefits start showing up almost immediately.
Your energy bills will drop, often dramatically. We’re talking about potential savings of up to 50% on cooling costs compared to that old system that’s been limping along. That’s real money back in your pocket every month.
Your home’s comfort improves in ways you might not expect. No more hot spots in certain rooms or that sticky feeling even when the air is cool. Modern systems distribute air more evenly and do a much better job removing humidity – crucial for Iowa’s summer weather.
The air you breathe gets cleaner too. Today’s systems can work with advanced filtration technologies that capture more allergens, dust, and other particles. Your family will notice the difference, especially if anyone has allergies or respiratory sensitivities.
Your home’s value increases with a new, efficient HVAC system. It’s one of those upgrades that potential buyers really appreciate, and it shows that the home has been well-maintained.
Perhaps best of all, you get peace of mind. No more crossing your fingers every time you turn on the AC, wondering if today’s the day it finally gives up. Modern units are remarkably reliable and quiet – some are so whisper-quiet you’ll barely know they’re running.
Ready to experience these benefits yourself? Our team specializes in AC Installation Services in Des Moines and we’d love to help you find the perfect system for your home. According to the new air conditioner guidance from the Department of Energy, proper sizing and efficiency are key to maximizing your investment – and that’s exactly what we deliver.
Your Complete Guide to AC Replacement in Des Moines
When it comes to ac replacement des moines, choosing the right contractor is as important as choosing the right system. A quality contractor ensures a seamless process, from the initial consultation to the final handshake, and stands firmly behind their work. We believe in transparency, professionalism, and unwavering commitment to customer satisfaction.
The difference between a smooth installation and a nightmare experience often comes down to the contractor you choose. You want someone who shows up on time, treats your home with respect, and doesn’t leave you wondering what went wrong six months later. Licensed and insured contractors protect you from liability and demonstrate they’re serious about their business. NATE-certified technicians have proven their expertise through rigorous testing – they know the difference between a quick fix and a proper installation.
Positive local reviews tell the real story of how a company treats its customers. Look beyond the star rating and read what people actually say about their experience. Did the crew clean up after themselves? Did they explain how the new system works? These details matter when you’re inviting strangers into your home for a major installation.
Always insist on written estimates that break down exactly what you’re getting. This protects you from surprise charges and helps you compare options fairly. The best contractors also offer strong warranties on both equipment and installation work because they’re confident in what they do.
The AC Replacement Des Moines Installation Process Explained
We’ve streamlined our ac replacement des moines process to minimize disruption to your daily routine while ensuring everything is done right the first time.
- Initial consultation – We start with an honest conversation about your cooling challenges, budget, and timeline. No pressure, just information.
- Home assessment & load calculation – Our technicians conduct a thorough Manual J load calculation, measuring your home’s specific cooling needs rather than guessing based on square footage alone.
- System selection & quote – We present your options clearly, explaining the benefits of each system type and efficiency rating. You’ll receive a detailed written quote with no hidden fees.
- Scheduling the installation – Most residential AC replacements take 4-8 hours, and we work around your schedule to minimize inconvenience.
- Protecting your home – Installation day starts with shoe covers and drop cloths. We keep pets safe and your floors clean throughout the process.
- Old unit removal & recycling – We responsibly dispose of your old equipment, ensuring refrigerants and materials are properly recycled.
- System testing & final walkthrough – Before we leave, we test every component and walk you through your new system’s operation, including thermostat programming and maintenance tips.
Finding a Trustworthy AC Replacement Des Moines Contractor
The contractor you choose will determine whether your ac replacement des moines project becomes a success story or a cautionary tale. Checking credentials should be your first step – verify licensing, insurance, and certifications like NATE before anyone touches your system.
Asking about satisfaction guarantees separates confident contractors from those who just want to get paid and disappear. A company that offers guarantees believes in their work and wants you to be happy with the results.
Inquiring about maintenance plans reveals a contractor’s long-term commitment to your comfort. Regular maintenance prevents most AC problems and extends your system’s lifespan significantly. Our maintenance plan members enjoy benefits like no after-hours fees and credit toward future equipment purchases. Understanding When to Call Us for HVAC Repair and what’s included in an AC Tune Up Des Moines IA helps you protect your investment for years to come.
We proudly serve homeowners throughout central Iowa, including Windsor Heights, Urbandale, Altoona, Waukee, Pleasant Hill, West Des Moines, Johnston, Bondurant, Ankeny, Clive, Grimes, Ames, Norwalk, Cumming, Indianola, Carlisle, Runnells, Mitchellville, and all of Polk County. Your comfort is our commitment, wherever you call home in Iowa.
Maximizing Your Investment with Rebates and Maintenance
Your brand-new AC system is humming along beautifully, but the smart homeowner knows this is just the beginning of a rewarding journey. There’s a whole world of financial incentives waiting to help offset your initial investment, plus simple steps you can take to ensure your system serves you faithfully for years to come.
Financial Incentives for AC Replacement
We get it – ac replacement des moines represents a significant investment in your home’s comfort. The good news? You don’t have to shoulder the entire cost alone. There are several programs designed to reward homeowners who choose energy-efficient cooling solutions.
Local utility rebates are often available through your power company, and these can provide substantial cash back when you install high-efficiency air conditioning systems. The amount typically depends on your new unit’s SEER rating – the higher the efficiency, the bigger the potential rebate. It’s like getting a thank-you note from your utility company for helping reduce overall energy demand.
Federal energy tax credits offer another fantastic opportunity to recoup some of your investment. These aren’t just deductions from your taxable income – they’re direct credits that reduce what you owe the IRS dollar for dollar. The federal government frequently updates these programs to encourage homeowners to choose energy-efficient HVAC equipment. We’ll make sure you have all the necessary documentation and can help identify which models qualify.
Many homeowners also take advantage of financing options that make upgrading more manageable. Rather than waiting years to save up, you can start enjoying lower energy bills and improved comfort immediately while spreading the investment over convenient monthly payments.
The Power of Regular Maintenance
Here’s where the real magic happens – protecting your investment through consistent, professional care. Think of maintenance as insurance for your new AC system, except this insurance actually saves you money instead of costing it.
Warranty compliance is more important than many homeowners realize. Most manufacturers require annual professional maintenance to keep your warranty valid. Skip those tune-ups, and you could find yourself paying out of pocket for repairs that should have been covered. It’s a simple requirement that protects both you and the manufacturer.
Your system’s lifespan depends heavily on how well you care for it. Regular maintenance keeps all components clean, lubricated, and functioning correctly, reducing the wear and tear that naturally occurs over time. A well-maintained AC can serve your family efficiently for 15-20 years, while a neglected one might struggle to make it past 10.
The prevention aspect is where maintenance really shines. During routine tune-ups, our technicians spot minor issues before they become major headaches. A loose electrical connection caught early is a simple fix – but if it fails completely during a heat wave, you’re looking at emergency repair calls and uncomfortable nights.
Maintaining peak efficiency ensures you continue enjoying those lower utility bills that made your upgrade so attractive in the first place. Dust and debris naturally accumulate over time, forcing your system to work harder. Regular cleaning and calibration keep everything running smoothly, so your AC delivers optimal cooling while consuming the least possible energy.
Our maintenance plan members enjoy no after-hours fees and receive credit for maintenance costs towards future equipment purchases. It’s our way of rewarding homeowners who take a proactive approach to system care.
For additional tips on keeping your investment protected, check out our guide on 3 Ways to Avoid AC Repairs. A little attention now prevents big problems later – and keeps your home comfortable all season long.
Frequently Asked Questions about Air Conditioner Replacement
We get a lot of questions about ac replacement des moines projects, and we’re always happy to share our expertise. Here are the answers to the most common concerns we hear from homeowners like you.
How long does a typical AC replacement take?
Here’s some good news – most standard residential ac replacement des moines projects can be wrapped up in one full day. We typically complete installations within 4 to 8 hours, which means minimal disruption to your daily routine and you’ll be enjoying cool comfort by dinnertime.
That said, every home is unique. The exact timeframe can vary depending on a few factors, like the complexity of your installation or whether we need to make any modifications to your existing ductwork. If your home requires more extensive work, we’ll let you know upfront so there are no surprises.
Our goal is always to work efficiently while maintaining our high standards for quality and safety. We know you want your comfort restored as quickly as possible, especially during those sweltering Iowa summers.
What is a good SEER rating for a home in Des Moines?
While the national minimum SEER (Seasonal Energy Efficiency Ratio) hovers around 13 or 14 depending on your region, we typically recommend investing in a unit with a SEER rating of 16 or higher for Des Moines homes.
Why the higher rating? Iowa summers can be brutal – hot, humid, and long. A more efficient system works less hard to keep you comfortable, which translates to significantly lower utility bills throughout those energy-intensive cooling months.
Think of it this way: higher SEER ratings mean your AC converts more of the energy it uses into actual cooling power. While units with higher efficiency ratings may require a larger upfront investment, they balance this with substantial long-term savings on your monthly energy bills. Many homeowners are pleasantly surprised by how much they save each summer.
Can I use my existing ductwork with a new air conditioner?
In most cases, yes, you can absolutely use your existing ductwork with your new AC system. This is actually one of the advantages of replacing your central air system – you’re not starting from scratch.
However, we never assume your current ducts are ready to go. Our professional technicians will thoroughly inspect your existing ductwork to check three critical factors: proper sizing, adequate sealing, and overall condition.
Here’s why this matters: older ductwork sometimes has issues that can sabotage your new system’s performance. Leaky or improperly sized ducts can restrict airflow, making even the most efficient new AC work harder than it should. This defeats the purpose of upgrading to a more powerful, efficient system.
During our assessment, we’ll identify any necessary repairs or modifications to ensure your ductwork can fully support your new system’s airflow requirements. The goal is to guarantee optimal performance so you get every bit of efficiency and comfort you’re investing in.
Conclusion
When it comes to ac replacement des moines, your choice of contractor will make or break your entire experience. After investing thousands of dollars in a new system, the last thing you want is poor installation, inadequate sizing, or a company that disappears when problems arise.
The best contractors share three essential qualities that set them apart. They provide honest assessments instead of pushing unnecessary sales, ensuring you only replace your system when it truly makes financial sense. They insist on proper sizing calculations using industry-standard methods like Manual J load calculations, guaranteeing your new AC will perform efficiently for years to come. Most importantly, they follow a professional installation process that protects your home and stands behind their work with strong warranties.
At True Comfort, we’ve built our reputation on these exact principles. Our NATE-certified technicians take the time to thoroughly evaluate your current system, explain all your options clearly, and ensure your new AC is perfectly matched to your home’s specific needs. We’re not interested in quick sales – we’re focused on long-term relationships with satisfied customers.
Your home deserves reliable comfort, especially during Iowa’s challenging summers. When you choose a contractor who prioritizes honest service over profit margins, you’re not just buying an air conditioner – you’re investing in years of dependable cooling, lower energy bills, and peace of mind.
The difference between a good and great AC replacement experience often comes down to the team you trust with the job. We’ve guided countless Des Moines homeowners through this process, and we’re ready to help you make the best decision for your family’s comfort and budget.
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Customer Testimonials
Our customers consistently praise our exceptional service and attention to detail. We strive to exceed expectations and deliver outstanding results every time.
I cannot recommend this company enough. We were horribly jerked around by Angels Heating and Cooling. Northwind took the time to answer all our questions, we're professional, timely, affordable and sent a great technician to fix our gas fireplace.
We had a duel fuel system installed by Northwind. Our experience from installation to post installation service has been amazing.
Our fireplace had not been working. This was the only company that was willing to come out. Wes the technician was great. Diagnosed the problem and fixed it. Spoke to Deanna on the phone. She has awesome customer service skills. I would use them again and highly recommend them.
A+ Customer Service! We had a minor issue and they stopped by right away. We've used them on residential and commercial buildings and they are always on top of everything. Thank you to Chris as well!
We purchased and had Nothwind install a Valor gas fireplace for us. They did an excellent job. We did have a problem with the remote control that came with the unit but were very happy with the immediate response and repair from Northwind for warranty work.
I’ve been in the construction business for many years and the Northwind HVAC crew for sure rank up there in the number one spot. Without exception, all the work was carried out swftly, with journeyman style and with a friendly contractor/client relationship.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
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