Guide
Why Regular AC Service Protects Your West Des Moines Home
AC service West Des Moines is essential for keeping your family comfortable during Iowa’s hot, humid summers. When temperatures soar and your cooling system fails, you need fast, reliable help from local professionals who understand the unique challenges of our climate.
Top AC Service Options in West Des Moines:
- Emergency Repairs – 24/7 service for sudden breakdowns
- Preventive Maintenance – Annual tune-ups to prevent costly failures
- System Installation – New unit installation and replacement
- Indoor Air Quality – Filter replacement and air purification services
- Ductwork Services – Cleaning and repair for optimal airflow
West Des Moines homeowners face specific cooling challenges. Our humid summers put extra strain on AC systems, while sudden weather changes can reveal hidden problems. Regular maintenance becomes even more critical when your system works overtime to remove both heat and moisture from your home.
As one local HVAC expert noted: “We realize it’s a pain to be without air conditioning. That’s why our skilled repair technicians will have your residence feeling cool again quickly.”
The key is catching small issues before they become expensive emergencies. Strange noises, weak airflow, or climbing energy bills often signal problems that professional technicians can fix quickly and affordably.
Spring maintenance gives you the best chance of avoiding mid-summer breakdowns when repair companies are swamped and temperatures are unbearable. Many established West Des Moines HVAC companies have served the community for decades, understanding exactly what local homes need to stay comfortable year-round.
7 Telltale Signs Your Air Conditioner Needs Professional Attention
Picture this: It’s a blazing hot Iowa afternoon, and you’re looking forward to stepping into your cool, comfortable home. But instead of that refreshing blast of cold air, you’re greeted by… nothing. Or maybe something that just doesn’t feel right.
Your air conditioner has a way of communicating with you—sometimes subtly, sometimes not so much. Learning to recognize these signals can save you from sweltering through a broken AC system during the peak of summer. As your trusted AC service West Des Moines professionals, we’ve seen it all, and we want to help you spot the warning signs before a small issue becomes a big, expensive problem.
Ineffective Cooling or Weak Airflow
Nothing’s more frustrating than cranking up your AC on a hot day only to feel like you’re getting a gentle breeze instead of the arctic blast you’re craving. If your home feels stuffy and warm despite your AC running constantly, or if the air coming from your vents feels more like a whisper than a strong, cool flow, your system is definitely trying to tell you something.
Sometimes the fix is surprisingly simple—a clogged air filter can choke your system’s airflow and make it work twice as hard for half the results. But don’t assume it’s always an easy fix. Your AC might be low on refrigerant due to a leak, or your compressor (basically the heart of your cooling system) could be giving up the ghost.
Blocked ducts are another sneaky culprit that can leave you hot and bothered. When your system can’t move air efficiently, it’s like trying to breathe through a straw—everything just works harder with less payoff.
If you’re dealing with weak airflow or poor cooling, it’s time to call in the experts for AC repair in West Des Moines. We’ll get to the bottom of what’s causing the problem and restore that beautiful, strong cool air you’ve been missing.
Alarming Noises or Unpleasant Odors
Your AC should hum along quietly in the background—kind of like a well-behaved houseguest. When it starts making a racket or producing smells that make you wrinkle your nose, it’s definitely time to pay attention.
Grinding or squealing sounds usually mean something inside needs attention—maybe a belt that’s seen better days or motor bearings that are crying out for help. These noises often start small but can quickly turn into bigger problems if ignored.
Banging or clanking sounds are your AC’s way of saying “Help! Something’s come loose in here!” This could be anything from a loose fan blade to a component rattling around where it shouldn’t be.
When it comes to smells, musty odors often point to mold or mildew growth somewhere in your system. Not only is this unpleasant, but it can also impact your family’s health and indoor air quality.
Burning smells are a red alert situation. If you smell something burning—whether it’s like melting plastic or electrical components—turn off your AC immediately and call for professional help. This could signal overheating motors, burnt wiring, or other electrical issues that need immediate attention for safety reasons.
Frequent Cycling and Inconsistent Operation
Does your AC seem like it can’t make up its mind? Turning on for a few minutes, shutting off, then starting up again shortly after? This constant on-and-off dance is called short cycling, and it’s not doing your system (or your comfort) any favors.
Short cycling prevents your AC from completing proper cooling cycles, which means it never gets the chance to effectively remove humidity from your home or reach your desired temperature. You’ll notice some rooms feel too warm while others might be chilly, creating an uncomfortable patchwork of temperatures throughout your house.
This erratic behavior often stems from issues like a faulty thermostat that can’t properly read your home’s temperature, or an oversized unit that cools too quickly and shuts off before finishing its job. When your AC constantly starts and stops, it wastes enormous amounts of energy and puts serious strain on the compressor and other vital components.
The result? Higher energy bills, increased wear and tear, and a system that’s likely to fail when you need it most.
Moisture and Leaks Around Your Unit
Finding puddles or excessive moisture around your indoor AC unit is never a welcome sight. While a tiny bit of condensation is normal, active leaks or standing water are clear signs that something’s gone wrong.
A clogged condensate drain is often the culprit. Your AC removes humidity from the air, and that moisture needs somewhere to go. When the drain line gets blocked with algae, debris, or just plain old gunk, water backs up and can overflow around your unit.
But here’s where it gets more serious: moisture problems can also indicate refrigerant leaks. These leaks don’t just hurt your system’s cooling power—they can be harmful to your family and the environment.
Water damage is no joke either. Leaks can ruin flooring, damage your home’s structure, and create the perfect breeding ground for mold. If you notice any unusual moisture around your unit, especially near your AC condenser in West Des Moines, don’t wait to address it.
Unexpected Spikes in Your Energy Bills
Nobody likes surprise expenses, especially when they show up in your monthly energy bill. If your electricity costs have suddenly jumped without any changes in how you use your AC, your system is likely working much harder than it should be.
Inefficient operation forces your AC to run longer and work harder to achieve the same level of comfort. This could be due to dirty coils that can’t transfer heat effectively, low refrigerant levels that make the system strain, or simply an aging system whose components aren’t performing like they used to.
Even small issues can cause big energy drains. Leaky ductwork lets your expensive conditioned air escape, while overworked components consume more power trying to compensate for underlying problems.
The ENERGY STAR website offers great tips for improving efficiency, but if your bills remain stubbornly high despite your best efforts, it’s time for a professional evaluation. Your AC is essentially sending you a monthly reminder that it needs attention.
The Power of Proactive AC Maintenance
Picture this: it’s the hottest day of July in West Des Moines, and your neighbor’s AC just gave up. While they’re scrambling to find an emergency repair service (and probably paying through the nose), you’re relaxing in your perfectly cool home. What’s the difference? You believed in the power of proactive maintenance.
Just like you wouldn’t skip oil changes for your car, your air conditioning system thrives on regular attention. And here in Iowa, where our weather can swing from mild spring days to sweltering summer heat in what feels like minutes, that regular care becomes even more crucial.
Why Spring is the Best Time for an AC Tune-Up
We get this question a lot: “When should I schedule my AC maintenance?” The answer is simple – spring is your sweet spot. As winter loosens its grip and before summer cranks up the heat, you’ve got the perfect window for AC service West Des Moines.
Think about it this way: your AC has been sitting idle all winter, kind of like a car that’s been parked in the garage for months. Small issues can develop during this downtime – maybe a wire worked loose, or debris settled where it shouldn’t be. Spring maintenance catches these little problems before they turn into big, expensive headaches.
Scheduling early means you beat the summer rush. Once temperatures start climbing consistently, every HVAC company in town gets swamped with emergency calls. By booking your tune-up in spring, you get your pick of appointment times instead of waiting in line when you desperately need cool air.
There’s also the efficiency factor. A well-tuned system doesn’t just cool better – it costs less to run. When your AC is operating at peak performance, it reaches your desired temperature faster and maintains it more easily. That translates directly to lower energy bills throughout those hot Iowa summers.
Most importantly, proactive maintenance dramatically reduces your chances of a mid-summer breakdown. There’s nothing worse than losing your AC on the year’s hottest day, and spring maintenance gives you the peace of mind that your system is ready for whatever weather comes your way.
Long-Term Benefits of Regular AC Service in West Des Moines
While spring tune-ups provide immediate benefits, the real magic happens when you commit to regular AC service West Des Moines year after year. Think of it as an investment that keeps paying dividends in comfort, savings, and equipment longevity.
Regular maintenance is like a fountain of youth for your AC system. Components that receive consistent care simply last longer. We’ve seen well-maintained units run efficiently for 15-20 years, while neglected systems often need replacement after just 10-12 years. That’s several extra years of reliable cooling before you need to think about a new system.
Your indoor air quality improves dramatically with regular service too. Look at that filter comparison above – the difference is striking. Clean filters and coils mean cleaner air circulating through your home. This is especially important for family members with allergies or respiratory issues.
Here’s something every homeowner appreciates: fewer emergency repairs. While we can’t promise your AC will never have issues, regular maintenance catches small problems before they snowball into major breakdowns. It’s much easier (and less expensive) to replace a worn belt during a routine service call than to deal with a complete system failure during a heat wave.
Regular service also means more consistent comfort throughout your home. A properly maintained system distributes cool air evenly, eliminating those frustrating hot spots that make some rooms uncomfortable.
Professional maintenance typically includes checking refrigerant levels, cleaning or replacing filters, inspecting electrical connections, lubricating moving parts, cleaning condenser and evaporator coils, testing thermostat operation, clearing condensate drains, measuring airflow, and conducting comprehensive safety inspections. This thorough approach ensures every component is working properly and safely.
When you partner with True Comfort for regular maintenance, you’re not just keeping your AC running – you’re protecting your investment and ensuring your family stays comfortable all season long.
DIY AC Care vs. When to Call a Professional
Let’s be honest – we’ve all been there. Something goes wrong with the AC, and your first thought might be, “How hard can it be to fix this myself?” With YouTube tutorials and online guides at our fingertips, it’s natural to want to tackle problems head-on. And truthfully, there are some simple maintenance tasks that any West Des Moines homeowner can handle safely.
But here’s the thing: your air conditioning system is a complex piece of machinery with electrical components, pressurized refrigerant, and intricate moving parts. While some basic care falls squarely in the DIY category, there’s a clear line where amateur efforts should stop and professional AC service West Des Moines should begin.
Simple Tasks You Can Do Yourself
The good news is that some of the most impactful AC maintenance tasks are surprisingly simple. These routine checks and basic upkeep steps can prevent many common problems and keep your system running smoothly between professional visits.
Changing your air filters regularly tops the list of essential DIY tasks. This might seem almost too simple to matter, but a clogged filter is behind countless AC problems – weak airflow, poor cooling, and even complete system breakdowns. Check your filter monthly during peak cooling season and swap it out every one to three months, depending on your home’s conditions.
Keeping your outdoor unit clear of debris is another straightforward task that makes a real difference. After storms or yard work, take a quick walk around your condenser unit. Clear away any leaves, grass clippings, or branches that might be blocking airflow. Just remember to turn off the unit first – safety always comes first.
Don’t overlook your thermostat batteries either. It’s almost embarrassing how often a “broken” AC turns out to be nothing more than dead batteries in the thermostat. If your display is blank or unresponsive, try fresh batteries before assuming something major is wrong.
Finally, make sure your indoor vents stay unblocked. It’s easy for furniture to gradually migrate in front of a vent, or for curtains to drape over return air grilles. These blockages force your system to work harder and can create uncomfortable hot spots in your home.
Why Complex Issues Require an Expert for AC Service in West Des Moines
Now, here’s where things get serious. While we absolutely encourage homeowners to handle basic maintenance, attempting complex AC repairs yourself can be dangerous, expensive, and sometimes illegal. As one industry expert puts it bluntly: “Don’t try to fix the appliance yourself as this could cost you more money down the road and possibly an entire new appliance, if you make a mistake.” Even worse, “Incorrectly repairing an appliance could be a fire hazard.”
Refrigerant handling is perhaps the most critical area where professionals are essential. This isn’t just about having the right tools – though specialized equipment like recovery units are required to prevent illegal venting. Working with refrigerant requires EPA certification, and there are serious legal and environmental consequences for improper handling. Only NATE-certified technicians have the proper training and credentials for this work.
Electrical repairs present another major safety concern. Your AC system operates on high voltage, and electrical problems can create fire hazards or risk electrocution. What might look like a simple wire replacement could involve complex electrical diagnostics that require professional expertise.
When it comes to motor replacement or compressor issues, you’re dealing with the heart of your cooling system. These components require precise installation, proper electrical connections, and often specialized diagnostic tools to identify the root cause of problems. A misdiagnosed issue can lead to replacing expensive parts unnecessarily.
Safety hazards extend beyond electrical risks too. Outdoor units are heavy and can cause injury if handled improperly. Indoor components often require working in tight spaces like attics or crawlspaces, where professionals have the right safety equipment and experience.
Perhaps most importantly, professional technicians use specialized diagnostic tools that can pinpoint problems invisible to the naked eye. This precision prevents the costly trial-and-error approach that often happens with DIY repairs.
When you choose professional HVAC services in West Des Moines IA, you’re getting technicians with proper certifications, insurance, and the experience to diagnose problems accurately the first time. It’s not just about fixing what’s broken – it’s about ensuring your family’s safety and protecting your investment in your home’s comfort system.
Frequently Asked Questions about AC Service
When it comes to keeping your West Des Moines home comfortable, we know you have questions. After years of helping local families with their cooling needs, we’ve heard just about everything! Here are the questions that come up most often, along with our straightforward answers to help you make informed decisions about your home’s comfort.
How often should I have my AC serviced?
The simple answer? Once a year, every year. Think of it like your annual doctor’s checkup – it’s all about catching small issues before they become big problems.
Spring is absolutely the sweet spot for your annual AC service West Des Moines appointment. Why spring? Because it gives us time to spot any issues that developed during winter’s downtime and get everything tuned up before you really need reliable cooling. Nobody wants to find their AC has problems on the first 90-degree day of summer!
Now, some homes might benefit from more frequent attention. If your system is getting up there in years, if you run it constantly during our humid Iowa summers, or if anyone in your family has allergies or respiratory concerns, you might want to consider twice-yearly service. Many of our customers pair a spring AC tune-up with fall furnace maintenance – it’s like getting both sides of your comfort system on a regular schedule.
Here’s the thing about manufacturer recommendations: most AC manufacturers actually require annual professional maintenance to keep your warranty valid. So regular service isn’t just smart – it’s often necessary to protect your investment.
What is a ductless mini-split system?
A ductless mini-split is basically a cooling (and often heating) system that doesn’t need all those ducts running through your walls and ceilings. Instead, you have an outdoor unit connected to one or more indoor units by a small line that carries refrigerant.
What makes these systems really appealing is their flexibility and efficiency. Each indoor unit can be controlled independently, so you can keep your bedroom cool while letting the guest room stay warmer – perfect for saving energy and keeping everyone comfortable. No more fighting over the thermostat!
These systems shine in certain situations. Maybe you’re finishing your basement, adding a sunroom, or dealing with an older home that doesn’t have existing ductwork. They’re also incredibly quiet – you’ll barely notice they’re running. Plus, installation is usually much less disruptive than adding new ductwork to your home.
If you’re curious whether a ductless AC in West Des Moines IA might work for your situation, we’re always happy to take a look and give you our honest assessment of what would work best for your home.
How can I improve my home’s indoor air quality?
This is such an important question, especially since most of us spend so much time indoors. The truth is, the air inside your home can sometimes be more polluted than the air outside – and that’s not great news for your family’s health and comfort.
The good news? There are several effective ways to clean up your indoor air, and many work right through your existing AC system.
Upgrading your air filters is often the easiest first step. Instead of those basic fiberglass filters, consider high-efficiency filters with higher MERV ratings. These catch much smaller particles – things like pollen, pet dander, and dust mites that can make life miserable for allergy sufferers.
Whole-home air purifiers take things to the next level. These systems integrate with your HVAC system to remove microscopic contaminants, bacteria, and even viruses from your air. It’s like having a air-cleaning superhero working 24/7 throughout your home.
Humidity control matters more than most people realize. Iowa’s climate can be tricky – sometimes too dry in winter, sometimes too humid in summer. Maintaining humidity levels between 30-50% prevents mold growth, reduces dust mites, and just makes your home feel more comfortable overall.
Don’t overlook your ductwork either. Over time, dust, allergens, and sometimes even small pests can accumulate in there. Professional duct cleaning removes these contaminants so they’re not getting blown around your home every time your system runs.
The best approach? Start with a professional indoor air quality assessment. We can test your air and identify the specific issues in your home, then recommend solutions that actually address your family’s needs rather than taking a one-size-fits-all approach.
Your Partner for Year-Round Comfort in West Des Moines
As we wrap up our comprehensive look at AC service West Des Moines, it’s clear that staying comfortable in Iowa’s unpredictable climate requires more than just hoping your air conditioner will keep working. The warning signs we’ve discussed – from that frustrating weak airflow and alarming grinding noises to those sneaky energy bill spikes and worrisome puddles around your unit – are your AC’s way of asking for help before a complete breakdown leaves you sweltering.
The beauty of proactive maintenance can’t be overstated. When you schedule that spring tune-up, you’re not just checking a box on your home maintenance list. You’re investing in peaceful summer nights, consistent comfort throughout your home, and the kind of reliability that lets you focus on what matters most – your family, your work, and enjoying those beautiful West Des Moines summers.
We know the temptation to tackle AC issues yourself is real, especially with so many online tutorials available. While changing filters and clearing debris are great DIY tasks, the complex stuff – refrigerant handling, electrical repairs, and diagnosing mysterious problems – really does require the expertise of NATE-certified technicians who understand both the technical intricacies and safety protocols involved.
At True Comfort, we’ve built our reputation on being the kind of HVAC partner West Des Moines families can count on. Our approach is refreshingly straightforward: honest assessments that explain exactly what’s happening with your system, no surprises, no pressure. We believe you deserve to understand your home’s comfort systems, and we take the time to explain things in plain English.
For our maintenance plan members, we offer something pretty special – no after-hours fees when you need us most. Because let’s face it, AC emergencies don’t conveniently happen during business hours. We also credit maintenance costs towards new equipment purchases, recognizing that every dollar you invest in your home’s comfort should count toward your long-term goals.
Our commitment to quality means we’re not just fixing today’s problem – we’re helping you avoid tomorrow’s headaches. Whether you need emergency repair work, routine maintenance, or you’re ready to explore newer, more efficient cooling options, we’re here to guide you through every step.
Don’t wait until that first scorching day when everyone else is calling for emergency repairs. Take control of your home’s comfort now, while you have time to make thoughtful decisions rather than desperate ones.
Ready to ensure your home stays cool and comfortable all season long? Schedule your HVAC repair in Des Moines with us today. Your future self will thank you when you’re relaxing in perfect comfort while others are still waiting for their repair appointments.
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Customer Testimonials
Our customers consistently praise our exceptional service and attention to detail. We strive to exceed expectations and deliver outstanding results every time.
I cannot recommend this company enough. We were horribly jerked around by Angels Heating and Cooling. Northwind took the time to answer all our questions, we're professional, timely, affordable and sent a great technician to fix our gas fireplace.
We had a duel fuel system installed by Northwind. Our experience from installation to post installation service has been amazing.
Our fireplace had not been working. This was the only company that was willing to come out. Wes the technician was great. Diagnosed the problem and fixed it. Spoke to Deanna on the phone. She has awesome customer service skills. I would use them again and highly recommend them.
A+ Customer Service! We had a minor issue and they stopped by right away. We've used them on residential and commercial buildings and they are always on top of everything. Thank you to Chris as well!
We purchased and had Nothwind install a Valor gas fireplace for us. They did an excellent job. We did have a problem with the remote control that came with the unit but were very happy with the immediate response and repair from Northwind for warranty work.
I’ve been in the construction business for many years and the Northwind HVAC crew for sure rank up there in the number one spot. Without exception, all the work was carried out swftly, with journeyman style and with a friendly contractor/client relationship.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
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