Guide
Why Your Furnace Ignitor Is Critical to Home Heating
Furnace ignitor replacement is one of the most common heating repairs homeowners face, especially during peak winter months when your system works hardest. When this small but crucial component fails, your entire heating system stops working – leaving you and your family in the cold.
Quick Answer for Furnace Ignitor Replacement:
- Average lifespan: 3-7 years with proper maintenance
- Common signs: No heat, cold air blowing, clicking sounds without ignition
- DIY difficulty: Moderate (requires safety precautions with gas and electrical)
- Professional recommended: For gas line work and complex electrical issues
Your furnace ignitor is responsible for lighting the gas that heats your home. Modern furnaces use hot surface ignitors – ceramic components that heat up to ignite the gas burners. When the thermostat calls for heat, the ignitor glows orange-hot (around 2500°F) to start the heating cycle.
Most ignitors fail due to:
- Age and repeated heating cycles
- Electrical surges or voltage problems
- Dirt and debris buildup
- Physical damage from improper handling
The good news? Recognizing the warning signs early can prevent a complete heating breakdown. Even better – with the right safety precautions, many homeowners can handle this repair themselves.
Understanding and Identifying a Faulty Furnace Ignitor
Think of your furnace ignitor as the tiny spark that starts a campfire – without it, you’re left with nothing but cold air and frustration. This small but mighty component is what transforms your furnace from an expensive metal box into the warm accept that keeps your family comfortable all winter long.
Modern furnaces have come a long way from the days when you’d have to trudge down to the basement with a match to relight a pilot light. Today’s systems use hot surface ignitors (HSIs) – sophisticated ceramic components that heat up to around 2,500°F to ignite your gas burners. These electronic marvels are more reliable and energy-efficient than old pilot lights, but they don’t last forever.
When your ignitor starts failing, it’s like having a conductor who keeps missing their cue – the whole orchestra falls apart. The good news? Your furnace is pretty chatty about what’s wrong once you know what to listen for.
Signs Your Ignitor Needs Replacement
Your furnace has its own way of crying for help, and recognizing these distress signals early can save you from a chilly night and potentially more expensive repairs down the road.
The most telltale sign is when your furnace runs but produces no heat. You’ll hear the familiar sounds of your system starting up, the blower kicks in, and air flows through your vents – but it’s stone cold. It’s like your car starting perfectly but refusing to move forward. The fan is doing its job, but without a working ignitor, those burners stay dark and cold.
Strange clicking sounds without any ignition are another red flag. When your thermostat calls for heat, you might hear repeated clicking as the gas valve tries to open and the ignitor attempts to do its job. If those clicks aren’t followed by the satisfying whoosh of flames igniting, your ignitor is likely struggling or has given up entirely.
Short cycling can drive you absolutely crazy – and it’s hard on your furnace too. This happens when your system turns on, runs for just a minute or two, then shuts off, only to repeat the whole dance again shortly after. Often, this means your ignitor is working intermittently, causing your furnace’s safety systems to shut everything down when ignition fails.
Sometimes, your furnace won’t start at all – complete radio silence. No clicks, no air movement, no attempt at heating. While this could point to other issues, a completely dead ignitor is often the culprit.
Watch out for delayed ignition sounds too. If you hear a loud bang or pop when your furnace finally lights, that’s concerning. This happens when gas builds up before igniting, creating a small explosion. This isn’t just annoying – it’s a safety issue that needs immediate attention.
For more warning signs that your heating system needs professional care, check out our guide on Signs Your Furnace Needs Quick Repair.
How to Diagnose a Faulty Ignitor Before a Furnace Ignitor Replacement
Before you assume you need a furnace ignitor replacement, let’s play detective and rule out some simpler issues. Sometimes what looks like a major problem has a surprisingly simple solution.
Start with your thermostat – it sounds basic, but you’d be surprised how often this solves the mystery. Make sure it’s set to “heat” mode and the temperature is set higher than your current room temperature. Check that the display is working properly, and if your thermostat uses batteries, swap them out for fresh ones. A thermostat with dead batteries can leave you scratching your head for hours. Need help understanding your thermostat better? Here’s a helpful guide to check the thermostat.
Next, check your circuit breaker. Head to your electrical panel and look for the switch labeled for your furnace. If it’s tripped (sitting in the middle position or flipped to “off”), switch it back to “on.” If it immediately trips again, don’t keep resetting it – this signals a serious electrical problem that needs professional attention. Not sure where your breaker box is hiding? Here’s how to locate your breaker box.
Verify your gas supply by checking that the gas valve handle runs parallel to the gas pipe. If it’s perpendicular, the valve is closed. Also make sure your home’s main gas supply is on. If you smell gas at any point, immediately turn off the main gas supply, open windows, evacuate your home, and call your gas company and emergency services.
Now for the visual inspection – this is where we get hands-on with safety as our top priority. Turn off power to your furnace at the circuit breaker and shut off the gas valve. Wait several minutes for everything to cool down.
Open your furnace’s access panel and locate the ignitor near the main burner assembly. It’s typically a slender ceramic rod with two wires connected to it. Look carefully for cracks, breaks, or dark discoloration – any of these mean replacement time. A healthy ignitor should look smooth and intact.
Soot buildup on the ignitor can also cause problems, though these components are extremely fragile. Heavy soot often indicates the ignitor is nearing the end of its life anyway.
If your detective work confirms ignitor problems, you’re ready to move forward with replacement. For more comprehensive troubleshooting tips, our Furnace Repair Guide for Homeowners covers additional scenarios and solutions.
DIY Furnace Ignitor Replacement: A Step-by-Step Guide
So you’ve done your detective work and confirmed that pesky ignitor is the problem. The million-dollar question now is: should you roll up your sleeves and tackle this yourself, or call in the professionals? Here’s the honest truth – furnace ignitor replacement is definitely within reach for many handy homeowners, but it’s not exactly a Sunday afternoon stroll in the park either.
Think of it this way: you’re working with both gas and electricity, which means there’s no room for “winging it.” If you’re the type who feels confident following detailed instructions and takes safety seriously, this could save you a service call. But if the thought of working around gas lines makes you break out in a cold sweat, there’s absolutely no shame in calling the pros.
The beauty of this repair is that it’s relatively straightforward once you know what you’re doing. Most ignitors are held in place with just a couple of screws and a simple electrical connection. The tricky part? These little ceramic components are more fragile than your grandmother’s china, and one wrong move can turn your repair into a more expensive headache.
Safety First: Key Precautions for Furnace Ignitor Replacement
Before we dive into the nuts and bolts, let’s talk about staying safe. Working with furnaces isn’t like changing a light bulb – you’re dealing with natural gas and electrical components that demand respect and careful handling.
Turn off the power completely by flipping your furnace’s circuit breaker to the “off” position at your main electrical panel. If your furnace plugs into a wall outlet, unplug it too. This double-layer of protection prevents any nasty electrical surprises while you work.
Shut off that gas supply next. Look for the gas shut-off valve near your furnace – it’s usually a quarter-turn valve with a handle. When the handle sits perpendicular to the gas pipe, you’ve successfully stopped the gas flow. This step eliminates any risk of gas leaks during your repair.
Give everything time to cool down if your furnace has been running recently. Those internal components can reach scorching temperatures, and nobody wants to accidentally grab a hot surface. A good 15-30 minute cooling period should do the trick.
Here’s the golden rule that many DIYers overlook: always wear gloves and never touch the ignitor element with your bare hands. Those oils and moisture from your skin might seem harmless, but they’re actually the kiss of death for ignitor elements. The contamination can cause hot spots that lead to premature failure. Always handle your new ignitor by its ceramic base or metal mounting bracket – treat it like the delicate piece of equipment it is.
Taking these precautions seriously sets you up for success and keeps everyone safe. For more insights on maintaining your heating system, check out our Furnace Maintenance Tips Des Moines, IA.
[LIST] of 4 Steps to Replace the Ignitor
With safety measures in place, you’re ready to tackle your furnace ignitor replacement. Here’s your roadmap to getting the heat flowing again:
1. Access the ignitor by removing your furnace’s front access panel. Most panels either clip on or are secured with a few screws – nothing too complicated. Once inside, locate the ignitor near the gas burners. It looks like a small ceramic rod with two wires connected to it, usually held by a metal bracket. Pro tip: snap a quick photo with your phone before you start disconnecting anything. Trust me, your future self will thank you during reassembly.
2. Disconnect and remove the old ignitor carefully. Start by gently unplugging the electrical wires – they usually have simple connectors that pull apart without much force. Next, remove the mounting screws that hold the ignitor’s bracket in place. There are typically just one or two screws, so this shouldn’t take long. Once everything’s disconnected, carefully slide the old ignitor out of position. Even broken ignitors can have sharp edges, so handle with care.
3. Install your new ignitor by reversing the removal process. Double-check that your replacement part matches the old one – part numbers should align, or verify compatibility with your furnace model. Position the new ignitor exactly where the old one sat, making sure it’s properly aligned with the gas port. Gently reinstall those mounting screws, but here’s the critical part: don’t overtighten them. Ceramic components crack easily under too much pressure, and you don’t want to destroy your brand-new part before it even gets a chance to work. Snug is perfect; gorilla-tight is a disaster waiting to happen.
4. Test your handiwork by putting everything back together and firing up the system. Replace the access panel securely – most furnaces won’t operate without it properly installed thanks to safety switches. Turn your gas supply back on (handle parallel to the pipe) and flip that circuit breaker back to “on.” Head to your thermostat, switch it to heat, and crank the temperature well above room temperature to trigger a heating cycle. Listen for the sequence: inducer motor starts, slight click, then watch for that beautiful orange glow from your new ignitor. Shortly after, you should hear the satisfying whoosh of burners igniting, followed by warm air flowing from your vents. If everything works perfectly, congratulations – you’ve just saved yourself a service call and gained some serious homeowner bragging rights!
Types of Furnace Ignitors and Upgrades
Not all ignitors are created equal! While we’ve been talking about furnace ignitor replacement in general terms, understanding the different types available can help you make a smart choice – especially if you’re tired of replacing your ignitor every few years.
Think of ignitor technology like smartphones. That old flip phone still makes calls, but wouldn’t you rather have something more reliable and efficient? The same principle applies to furnace ignitors.
Hot Surface Ignitors (HSIs) are the workhorses of modern furnaces. These clever little devices heat up to around 2500°F in seconds to ignite your gas burners. Unlike those old pilot lights that burned 24/7 (talk about wasteful!), HSIs only fire up when you actually need heat.
Some older systems still use Intermittent Pilot Ignition systems. These create an electronic spark to light a small pilot flame, which then ignites your main burners. It’s like having a designated fire-starter that only works when called upon – much better than keeping a flame burning all the time.
But here’s where it gets interesting. The material your HSI is made from makes a huge difference in how long it lasts and how much frustration it causes you.
The Advantage of Modern Ignitors
Remember when we said ignitors are fragile? Well, that’s mostly true for the older silicon carbide (SiC) ignitors. These ceramic components have been the standard for years, and they do their job well – heating up quickly and reliably igniting gas. But they’re about as delicate as your grandmother’s fine china.
Silicon carbide ignitors typically last 3-5 years before they crack, break, or simply wear out from all those heating and cooling cycles. They’re also incredibly sensitive to oils from your skin, which is why we keep emphasizing those gloves during installation!
But here comes the game-changer: silicon nitride (SiN) ignitors. These are like the superhero version of furnace ignitors, and they’re revolutionizing home heating reliability.
Energy efficiency is a major advantage of both modern ignitor types. Unlike those energy-wasting pilot lights that burned continuously, today’s HSIs only draw power when your thermostat calls for heat. This simple change can save you money on your energy bills year after year.
Reliability is where silicon nitride ignitors truly shine. These newer silicon nitride ignitors are often described as “virtually unbreakable” compared to their silicon carbide cousins. We’re talking about components that can last two to seven times longer than traditional ignitors!
The longer lifespan means fewer middle-of-winter breakdowns when you need heat the most. Instead of replacing your ignitor every few years, you might go a decade or more without worrying about this component.
Improved durability is perhaps the most practical benefit. These robust ignitors can handle the physical stress of installation, accidental bumps during maintenance, and the constant expansion and contraction of heating cycles. No more holding your breath every time someone works on your furnace, wondering if they’ll accidentally break your delicate ignitor.
When you’re facing a furnace ignitor replacement, upgrading to silicon nitride might cost a bit more upfront, but the long-term reliability and peace of mind make it a smart investment. It’s like buying quality shoes – you pay once and enjoy the benefits for years.
Regular maintenance helps any ignitor last longer, regardless of the type. Professional tune-ups can catch potential issues before they become expensive problems. Learn more about how preventive care protects your investment in our Furnace Tune-Up Benefits guide.
Frequently Asked Questions about Furnace Ignitors
We get it – when your furnace starts acting up, especially in the middle of winter, questions start piling up faster than snow in a Des Moines blizzard. Here are the most common questions we hear about furnace ignitor replacement and ignitor issues in general.
What is the average lifespan of a furnace ignitor?
Here’s the honest truth: most furnace ignitors will serve you faithfully for 3 to 7 years. But like asking “how long will my car last,” the answer depends on several factors that can either extend or shorten that timeline.
The type of ignitor makes a huge difference. Those older silicon carbide ignitors tend to hit the lower end of that range, while the newer silicon nitride versions can outlast them by years. Think of it like comparing a delicate wine glass to a sturdy coffee mug – both do the job, but one handles life’s bumps much better.
How often your furnace runs also matters. A furnace that’s constantly cycling on and off during harsh winters will wear out its ignitor faster than one that runs steadily in milder climates. It’s that repeated heating and cooling cycle that eventually takes its toll.
Regular maintenance can be your ignitor’s best friend. Clean air filters mean your furnace doesn’t have to work as hard, and professional tune-ups catch small issues before they become big problems. We’ve seen ignitors last well beyond their expected lifespan when homeowners stay on top of maintenance.
What causes a furnace ignitor to fail?
Understanding why ignitors fail can help you prevent premature replacement. The most common culprit is simply age and wear. Every time your furnace kicks on, that little ignitor heats up to around 2,500°F and then cools back down. After thousands of these cycles, the material just gets tired – kind of like bending a paperclip back and forth until it snaps.
Electrical issues can also spell doom for your ignitor. Power surges from storms or voltage fluctuations can damage the delicate heating element. This is why we always recommend checking your circuit breaker when troubleshooting heating problems.
Dirt and debris buildup forces your ignitor to work overtime. When soot or dust coats the surface, it acts like a blanket, preventing the ignitor from reaching the temperature needed to light the gas. The poor thing keeps trying harder and harder until it burns itself out.
Improper handling during installation is surprisingly common. Remember how we stressed wearing gloves and avoiding touching the ceramic element? That’s because oils from your skin create hot spots that can cause premature failure. Even professional technicians need to be careful with these fragile components.
Moisture damage is less common but can happen, especially in humid basements or if there’s been flooding. Water and electrical components just don’t mix well, and even small amounts of moisture can corrode connections or damage the ceramic.
Can I clean a furnace ignitor?
This is where we need to have a heart-to-heart conversation. While it might seem logical to clean a dirty ignitor, these components are incredibly fragile – we’re talking “sneeze-too-hard-and-it-breaks” fragile.
If you see just a light dusting, you might try a very gentle wipe with a soft, dry cloth. But here’s the thing: any significant soot buildup usually indicates either an aging ignitor or underlying combustion issues. When in doubt, replacement is almost always the safer bet than risking damage during cleaning.
Some folks have success with simple cleaning techniques, but proceed with extreme caution. One wrong move and you’ve turned a potential cleaning job into a definite furnace ignitor replacement.
The reality is that by the time an ignitor needs cleaning, it’s often showing other signs of wear. Rather than risk breaking a functioning (if dirty) ignitor, many homeowners find it more cost-effective to simply replace it and start fresh. After all, you don’t want to be without heat because a cleaning attempt went sideways on the coldest night of the year.
When in Doubt, Call the Professionals
We hope this guide has given you the confidence to understand and maybe even tackle your own furnace ignitor replacement. There’s something satisfying about fixing a problem yourself and getting your home warm again! But let’s be honest – not every repair is a DIY adventure waiting to happen.
Working with gas and electricity isn’t like assembling furniture or painting a room. One wrong move with a gas line could create a dangerous leak. An electrical mistake might cause a short circuit or even void your furnace warranty. And sometimes, what looks like a simple ignitor problem turns out to be something much more complex lurking beneath the surface.
Here’s when you should definitely call the pros:
If you feel even slightly uncomfortable with any step of the process, trust that instinct. If your diagnostic checks revealed multiple potential issues beyond just the ignitor. When you smell gas at any point during your investigation. Or if you’ve replaced the ignitor but your furnace still isn’t working properly.
Our experienced HVAC technicians here in Des Moines have seen it all. We know how to properly diagnose tricky furnace problems that might masquerade as simple ignitor failures. We use the right parts, follow all safety protocols, and make sure your repair is done correctly the first time.
What sets True Comfort apart? We believe in honest assessments – no upselling, no scare tactics, just straight talk about what your furnace actually needs. Plus, if you’re one of our maintenance plan members, you won’t face those dreaded after-hours service fees when your furnace decides to quit on a Sunday night.
For complex Furnace Repair Problems We Can Fix, contact our team for professional HVAC Repair in Des Moines, IA.
Don’t let a faulty ignitor turn into a long, cold night for your family. Whether you need peace of mind, a second opinion, or a complete repair, we’re here to keep your home comfortable all winter long.
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Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
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