Guide
That Sinking Feeling When the Heat Doesn’t Kick On
When your furnace won’t turn on during a cold winter day, it’s more than an inconvenience—it’s an emergency. You expect warmth but are greeted by cold air and a silent heating system.
Quick Answer: Most Common Reasons Your Furnace Won’t Start
- Thermostat issues: Wrong setting, dead batteries, or incorrect programming.
- Power problems: Tripped circuit breaker or furnace switch turned off.
- Clogged air filter: Restricts airflow and triggers a safety shutoff.
- Gas supply issues: Closed valve or problems with the gas line.
- Ignition problems: Faulty pilot light or electronic ignition system.
- Safety switches: High limit, pressure, or flame rollout switches activated.
The good news is that many furnace problems have simple solutions. Issues like incorrect thermostat settings, tripped breakers, and dirty air filters cause a significant percentage of “no heat” calls.
Safety first: If you smell gas (like rotten eggs), leave your home immediately and call your gas company or emergency services. Never ignore unusual smells or loud noises from your furnace.
This guide walks you through the most effective troubleshooting steps, starting with the simplest fixes. We’ll help you identify when it’s safe to DIY and when you need professional help to get your heat back on.
Start Here: Simple DIY Fixes for a Furnace That Won’t Start
When your furnace won’t turn on, don’t panic. The culprit is often a simple issue you can fix in minutes without special tools. These four checks solve a huge percentage of furnace problems and are safe for any homeowner to perform.
1. Check Your Thermostat Settings
Your thermostat controls your entire heating system, so it’s the first place to look when your furnace won’t turn on.
- Set to “Heat”: Ensure the thermostat is in “Heat” mode, not “Cool” or “Fan Only.”
- Raise the Temperature: Set the temperature at least 3-5 degrees higher than the current room temperature to signal the furnace to start.
- Check Batteries: Weak or dead batteries can prevent the thermostat from communicating with the furnace. Pop in a fresh set.
- Fan on “AUTO”: The fan setting should be on “AUTO,” not “ON.” The “ON” setting runs the fan constantly, but not necessarily the heat.
- Check Programming: If you have a programmable thermostat, verify the schedule hasn’t been scrambled by a power outage.
2. Inspect the Furnace Power and Breaker Box
Even gas furnaces need electricity to run the fan, ignition, and controls. No power means no heat.
- Furnace Power Switch: Look for a switch that looks like a light switch on or near the furnace. Make sure it’s in the “ON” position.
- Circuit Breaker: Find the breaker labeled “Furnace” or “HVAC” in your electrical panel. If it’s tripped (in the middle or “OFF” position), reset it by pushing it firmly to “OFF” and then back to “ON.”
Safety Note: If the breaker trips again immediately, do not reset it. This indicates a serious electrical problem that requires a professional.
- Fuses: Older homes may have fuses. Check for a blown fuse (broken filament or scorch marks) and replace it with one of the exact same amperage.
3. Examine the Air Filter
A clogged air filter is a top reason your furnace won’t turn on. When the filter is packed with debris, it restricts airflow, causing the furnace to overheat. A safety switch then shuts the system down to prevent damage.
To check, hold your filter up to a light. If you can’t see light through it, it’s time for a replacement. The Zebra states that 29% of people don’t change the air filter in their home at all. Check your filter monthly and replace it every 1-3 months. Ensure the airflow arrow on the new filter points toward the furnace.
4. Verify the Gas Supply
If you have a gas furnace, it needs fuel. No gas means your furnace won’t turn on.
- Gas Shut-Off Valve: Find the valve on the pipe leading to your furnace. The handle should be parallel to the pipe (in line with it) for gas to flow. If it’s perpendicular, the gas is off.
- Smell for Gas: If you smell rotten eggs, stop immediately. Do not use any electronics or flip switches. Evacuate your home and call your gas company from a safe location.
- Check Other Appliances: See if your gas stove or water heater is working. If they aren’t, the problem is likely with your main gas supply, and you should contact your gas company.
Why Your Furnace Won’t Turn On: Deeper Diagnostics
If the simple fixes didn’t work, the reason your furnace won’t turn on may be a component failure or a tripped safety switch. Modern furnaces have sophisticated parts designed to shut the system down to prevent damage or unsafe conditions.
Understanding Your Furnace’s Safety Switches
Your furnace has several safety switches that monitor its operation. If one detects a problem, it will prevent the furnace from starting.
- High Limit Switch: Prevents the furnace from overheating, often due to a clogged filter or blocked vents. It protects the heat exchanger from cracking.
- Pressure Switch: Ensures that exhaust gases are venting properly. A blockage in the flue pipe can cause this switch to trip.
- Flame Rollout Switch: Detects if flames are escaping the combustion chamber, a serious safety hazard that could indicate a cracked heat exchanger.
- Door Switch: A simple switch that ensures the furnace access panels are securely closed before operation.
- Safety Float Switch: On high-efficiency furnaces, this switch detects a clogged condensate drain and shuts the system down to prevent water damage.
Issues with the Ignition System or Flame Sensor
Problems with lighting the gas are a primary reason your furnace won’t turn on or stay running.
- Pilot Light: On older furnaces, the pilot light must stay lit to ignite the burners. If it goes out repeatedly, it may indicate a faulty thermocouple.
- Electronic Ignition: Newer furnaces use a hot surface ignitor that glows to light the gas. These ignitors can crack or wear out over time.
- Dirty Flame Sensor: This sensor confirms that the gas has ignited. If it’s covered in carbon buildup, it can’t “see” the flame and will shut the furnace down as a safety measure, even if it’s burning correctly. You may notice the furnace light for a few seconds before turning off.
- Clicking Sounds: If you hear clicking but the furnace doesn’t light, the ignitor may be trying to work, or the gas valve isn’t opening.
Problems with the Blower Motor or Capacitor
The blower motor is essential for circulating warm air. If it fails, your furnace can’t distribute heat, leading to an overheat situation and a safety shutdown.
- Humming Noises: A loud hum without air movement often indicates the motor is receiving power but can’t start. This usually points to a failed capacitor (which provides the startup energy) or seized motor bearings.
- Dirty Blower Motor: A buildup of dust and debris can make the motor work harder and eventually cause it to fail.
What to do if your furnace won’t turn on after a power outage
Power outages can cause electronic glitches. If your furnace won’t turn on after power is restored, try these steps:
- Reset the System: Go to your electrical panel, flip the furnace breaker off for 30 seconds, then turn it back on. This can clear minor faults in the control board.
- Check Thermostat Programming: Power loss can erase the schedule on a digital thermostat, especially if its backup batteries are dead.
- Consider Power Surges: Surges during power restoration can damage sensitive electronics like the furnace control board. If a reset doesn’t work, this may be the cause.
- Check the Breaker: Ensure the breaker didn’t trip during the outage. If it trips again immediately after resetting, call a professional.
When to Stop Troubleshooting and Call a Professional
While many furnace issues have DIY solutions, some problems require professional expertise to ensure safety and prevent costly damage. Knowing when your furnace won’t turn on due to a serious issue is key.
Signs of a Serious Furnace Problem
These warning signs indicate it’s time to stop and call a professional immediately:
- Gas Leak Smell: If you smell rotten eggs, evacuate your home immediately and call your gas company from a safe location. Do not investigate further.
- Loud Banging or Grinding Noises: These sounds suggest a serious mechanical problem with the blower motor or other internal parts.
- Scorch Marks or Soot: Soot buildup around your furnace signals a combustion problem and a potential fire or carbon monoxide hazard.
- Water Leaks: While a clogged condensate drain can be simple, persistent water leaks from other areas can indicate a serious internal failure.
- Frequent Cycling: If the furnace turns on and off in short, repeated bursts, it’s putting extreme strain on the system and needs professional diagnosis.
- Circuit Breaker Trips Repeatedly: If the breaker trips immediately after you reset it, there is a dangerous electrical short that needs an expert.
My furnace won’t turn on, but the thermostat is working.
If your thermostat clicks but the furnace won’t turn on, the problem lies within the furnace itself. The thermostat is sending the signal, but a component is failing to respond. This could be due to:
- A faulty control board (the furnace’s brain).
- Damaged or loose internal wiring.
- A failed blower motor or capacitor.
- A problem with the ignition system.
At this point, professional diagnosis is necessary. A technician has the tools to safely pinpoint the exact component failure.
Safety is Paramount
When dealing with a furnace, safety must be your top priority. The main risks involve:
- Carbon Monoxide (CO): A malfunctioning furnace can produce this odorless, deadly gas. Ensure you have working CO detectors in your home.
- Electrical Hazards: Furnaces use high voltage, and components can hold a charge even when off. Only trained professionals should work on furnace wiring.
- Gas Line Dangers: Never attempt to repair gas lines or valves yourself. This work requires a licensed professional.
When in doubt, call for help. If you’re unsure or your troubleshooting hasn’t worked, it’s safer and often cheaper in the long run to call a certified HVAC technician.
Preventative Maintenance: The Key to a Reliable Furnace
The best way to avoid the stress of a furnace that won’t turn on is with consistent, preventative maintenance. Taking care of your system year-round helps catch small issues before they become expensive emergencies on a cold winter night.
The Benefits of Annual Tune-Ups
An annual professional tune-up provides peace of mind and tangible benefits for your heating system.
- Improved Efficiency: A clean, well-adjusted furnace uses less energy, which can lower your heating bills.
- Longer Lifespan: Regular maintenance can add years to your furnace’s life by addressing wear and tear before it causes major failures.
- Improved Safety: Technicians perform critical safety checks for gas leaks, proper venting, and cracks in the heat exchanger that could lead to carbon monoxide exposure.
- Fewer Breakdowns: Catching and fixing minor issues dramatically reduces the chance of your furnace failing when you need it most.
During a tune-up, a technician will clean internal components like the burners and flame sensor and lubricate moving parts to reduce friction and wear.
DIY Maintenance Tasks
In between professional visits, you can perform a few simple tasks to keep your furnace running smoothly and reduce the risk that your furnace won’t turn on.
- Change the Filter Regularly: This is the most important DIY task. Check your filter monthly and replace it every 1-3 months to ensure proper airflow.
- Keep Vents Clear: Walk through your home and make sure furniture, rugs, and other items are not blocking supply or return air vents.
- Check the Condensate Line: On high-efficiency furnaces, periodically check the drain line for blockages or algae buildup to prevent water-related shutdowns.
- Perform a Visual Inspection: Every few months, look around your furnace for anything unusual, such as water stains, rust, soot, or loose panels.
Frequently Asked Questions About a Furnace Not Turning On
Here are quick answers to the questions we hear most often from homeowners when their furnace won’t turn on.
Why does my thermostat click but the furnace doesn’t start?
That click means your thermostat is working correctly; it’s sending the signal to heat. The problem is inside the furnace itself. The most common reasons for this are:
- A failed ignition system (e.g., a bad ignitor or dirty flame sensor).
- A tripped safety switch (like the high-limit or pressure switch).
- A faulty furnace control board.
- A non-starting blower motor or a bad capacitor.
Because there are many potential causes, this scenario usually requires a professional diagnosis to pinpoint the exact failure.
How do you reset a furnace?
A reset can often clear minor electronic glitches. Follow these simple steps:
- Go to your home’s electrical panel and find the circuit breaker for your furnace.
- Flip the breaker to the full “OFF” position.
- Wait for at least 30 seconds. This allows the internal circuits to fully reset.
- Flip the breaker back to the “ON” position.
Some furnaces also have a manual reset button (often red or yellow) on the unit itself. Important: If the breaker trips again immediately after you reset it, do not try again. This indicates a serious electrical fault that needs professional attention.
Why is my furnace making a sound but not turning on?
A furnace making noise without producing heat is a sign that a component is trying to work but is failing. The type of sound can provide clues:
- Humming or Buzzing: This often points to an electrical issue, such as a motor that is receiving power but is stuck. A bad capacitor is a frequent cause.
- Clicking: Repeated clicking usually indicates the ignition system is trying to light the burners but is unsuccessful.
- Squealing or Whining: These high-pitched noises often come from worn-out motor bearings that need lubrication or replacement.
- Banging or Clanking: This could be expanding ductwork, but it can also signal a serious mechanical problem, like a loose blower wheel.
While these sounds are helpful clues, a technician is needed to safely diagnose and fix the underlying problem.
Get Your Heat Back On with Expert Help
When your furnace won’t turn on during a bone-chilling Des Moines winter, you need a team you can trust. At True Comfort, we’ve seen every furnace problem imaginable and have the expertise to diagnose the issue quickly and restore your heat.
What sets us apart? We provide honest assessments—no upselling, just straightforward advice. For our maintenance plan members, there are no after-hours fees for emergency service. We also credit your maintenance costs toward new equipment purchases if a replacement makes more sense than a repair.
From Windsor Heights to Waukee, our team covers the entire Des Moines metro area. We know Iowa weather is unpredictable, and we’re committed to responding promptly when you need us most.
Don’t risk your safety or cause more damage with complex DIY fixes. When you’re stuck in the cold, let the professionals handle it.
Schedule professional HVAC service in Des Moines and let us restore both your heat and your peace of mind. Your comfort is our priority.
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I cannot recommend this company enough. We were horribly jerked around by Angels Heating and Cooling. Northwind took the time to answer all our questions, we're professional, timely, affordable and sent a great technician to fix our gas fireplace.
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Our fireplace had not been working. This was the only company that was willing to come out. Wes the technician was great. Diagnosed the problem and fixed it. Spoke to Deanna on the phone. She has awesome customer service skills. I would use them again and highly recommend them.
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Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
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