Guide
Understanding Your Repair Options for Tankless Water Heaters
When your tankless water heater repair in des moines, ia becomes necessary, you need to understand what's happening and how to fix it fast. These on-demand systems heat water instantly as it flows through the unit, delivering endless hot water without a bulky storage tank. But when something goes wrong—inconsistent temperatures, error codes, or strange noises—the problem can disrupt your entire household routine.
Quick Answer: Key Repair Options for Your Tankless Water Heater
- Descaling removes mineral buildup from heat exchangers (recommended annually in Des Moines due to hard water)
- Ignition system repair fixes pilot light and burner issues preventing proper heating
- Flow sensor replacement resolves inconsistent temperature problems
- Venting repair addresses exhaust blockages and combustion air supply issues
- Circuit board replacement fixes digital control failures and error codes
- Heat exchanger repair or replacement tackles major efficiency losses and leaks
For comprehensive water heater services in central Iowa, check out True Comfort's water heater solutions, or if you're ready to schedule service now, contact our team directly.
Des Moines water quality plays a major role in tankless system health. The area's hard water contains minerals that build up inside heat exchangers over time, reducing efficiency and eventually causing failures. Most tankless units can last up to 20 years with proper maintenance, but neglecting annual descaling in our region can cut that lifespan significantly. Understanding when to repair versus replace depends on your unit's age, the frequency of breakdowns, and whether efficiency has declined noticeably.
Troubleshooting Tankless Water Heater Repair in Des Moines, IA
When your tankless water heater starts acting up, it can be frustrating. These sophisticated systems rely on a delicate balance of components to deliver hot water on demand. Understanding the common culprits behind malfunctions can help us diagnose the problem more efficiently and get your hot water flowing again.
One of the first things we often check when a tankless unit isn't performing is its digital display. Many modern tankless water heaters are equipped with advanced diagnostic systems that can show error codes. These codes are like secret messages from your unit, telling us exactly what's wrong. For example, an error code might point to an ignition failure, meaning the burner isn't lighting correctly. This could be due to issues with the gas supply, a faulty igniter, or a problem with the flame sensor.
Venting is another critical aspect, especially for gas-powered tankless units. Proper venting ensures that exhaust gases are safely directed outside your home. If there are venting blockages—perhaps from debris, a bird's nest, or even improper installation—it can prevent the unit from operating safely and efficiently. We always perform a thorough combustion analysis and inspect the venting system during our diagnostic process to ensure everything is clear and up to code.
Electrical connections are also vital. Tankless water heaters, whether gas or electric, rely on electricity to power their control boards, igniters, and other components. Loose connections, tripped breakers, or issues with the circuit board itself can lead to a host of problems, from intermittent heating to a complete system shutdown. In some cases, a faulty circuit board might be the issue, requiring repair or replacement to restore full functionality.
For more information about our comprehensive plumbing services, including water heater solutions, please visit our water heater solutions page.
Signs You Need Tankless Water Heater Repair in Des Moines, IA
How do you know it's time to call us for tankless water heater repair in des moines, ia? Your unit usually isn't shy about telling you when it's struggling. Here are some of the most common warning signs we encounter:
- Inconsistent temperatures: Are your showers starting hot, turning cold, and then getting hot again? This frustrating phenomenon, sometimes called a "cold water sandwich," or just general inconsistency, can indicate issues like low water flow, sediment buildup in the heat exchanger, or a malfunctioning flow sensor. If the unit is cycling on and off frequently (short cycling), it could also be due to inadequate water flow or even a minor leak causing pressure drops.
- Strange noises: Tankless units are generally quiet, so if you hear banging, rumbling, or whining sounds, it's a red flag. While less common than in traditional tank heaters, sediment buildup can still occur in tankless units and cause noise as water heats around it. Loose components or issues with the burner can also contribute to unusual sounds.
- Water leaks: Any water pooling around your unit is cause for immediate concern. Leaks can stem from loose connections, fittings, or internal component failure. Issues with the pressure relief valve (PRV) or even frozen pipes in uninsulated areas (especially during our cold Iowa winters) can also lead to leaks.
- No hot water at all: This is perhaps the most obvious sign. If you're getting no hot water, it could be due to an ignition failure, a problem with the gas or electrical supply, a clogged heat exchanger, or a unit that's overloaded or undersized for your home's needs.
- Error codes on the display: As mentioned earlier, these codes are invaluable. If your unit's display shows a code, it's trying to tell us exactly what's wrong.
- Reduced water flow: If your hot water isn't flowing as strongly as it used to, clogs in the system or issues with the flow sensor could be to blame.
- Odd smells or discolored water: While less common for tankless units which don't store water, internal corrosion or issues with your home's pipes could lead to rusty-colored water. If you notice a sulfur-like smell, it might indicate bacterial growth in your water supply, which can affect any water heater.
When to Choose Replacement Over Tankless Water Heater Repair in Des Moines, IA
Deciding whether to repair or replace your tankless water heater can be a tough call. While we always aim for the most cost-effective solution for you, sometimes replacement makes more sense in the long run. Here’s how we approach the decision:
| Consideration | Repair May Be Best | Replacement May Be Best |
|---|---|---|
| Unit Age | Less than 10-15 years old, still under warranty. | Approaching or exceeding its 20-year lifespan. |
| Issue Severity | Minor component failure (sensor, igniter, small leak). | Major component failure (heat exchanger crack, circuit board). |
| Repair Frequency | First or second issue, unit has been well-maintained. | Frequent breakdowns, recurring problems. |
| Efficiency | Unit still performing efficiently. | Noticeable decline in hot water output or rising energy bills. |
| Warranty Status | Parts and/or labor covered by warranty. | Warranty has expired, leading to higher out-of-pocket costs. |
| Local Water Impact | Regular descaling has kept hard water issues at bay. | Significant, irreversible damage from hard water buildup. |
Tankless water heaters boast an impressive 20-year lifespan on average, which is significantly longer than traditional tank models (10-13 years). However, even these champions eventually reach the end of their service life. If your unit is approaching this 20-year mark, or if you're experiencing a noticeable efficiency decline and frequent breakdowns, the cumulative cost of repairs might soon outweigh the investment in a new, more efficient model.
We've observed that if the repair cost for a major component—like a heat exchanger or circuit board—starts to approach 50% of the cost of a brand-new unit, replacement is often the more prudent choice. This is particularly true if the unit's age means parts are becoming harder to source, or if its overall performance has dwindled. Newer models also offer improved energy efficiency, which can lead to substantial savings on operating costs over time, helping the new unit pay for itself.
Common Issues Requiring Professional Attention
While some minor issues might be resolved with a simple reset, many tankless water heater problems require the expertise of a trained professional. Here are some of the common culprits we frequently address:
- Mineral Scaling: This is arguably the biggest enemy of tankless water heaters in Des Moines. Our local hard water, rich in calcium and magnesium, leaves behind mineral deposits (scale) inside the heat exchanger. This scaling acts as an insulator, reducing the unit's ability to transfer heat efficiently. It can lead to inconsistent temperatures, reduced hot water flow, and eventually, permanent damage to the heat exchanger. Regular descaling is crucial, and it's a job best left to professionals who have the right equipment and knowledge to do it safely and effectively.
- Heat Exchanger Problems: The heart of your tankless unit, the heat exchanger, is where water is heated. Beyond scaling, cracks or leaks in this component can occur due to age, extreme temperature fluctuations, or corrosive water. A leaking heat exchanger is a serious issue that often necessitates replacement of the component or even the entire unit.
- Flame Sensor Malfunctions: For gas tankless water heaters, the flame sensor ensures that the burner is safely ignited. If it's dirty, faulty, or if there's an issue with the gas supply or igniter, the unit won't produce hot water. This often results in an error code and a complete lack of hot water.
- System Overload or Undersizing: Sometimes, the issue isn't a malfunction but a mismatch between your unit's capacity and your household's hot water demand. If you frequently run out of hot water, or if the unit struggles when multiple fixtures are in use, it might be undersized. This can lead to the unit working overtime, cycling on and off frequently, and ultimately shortening its lifespan.
- "Cold Water Sandwich": This phenomenon occurs when a brief spurt of cold water interrupts a continuous flow of hot water. It's often due to the unit cycling on and off briefly, perhaps because the flow rate is too low for the unit to maintain continuous heating.
- Combustion Issues: Gas tankless water heaters require proper air-to-fuel mixture for efficient and safe combustion. Issues with the burner, gas valve, or air intake can lead to incomplete combustion, which is both inefficient and potentially dangerous due to carbon monoxide production. We always perform thorough combustion analysis and inspect exhaust fans and venting to ensure safe operation.
- Pressure Relief Valve (PRV) Problems: The PRV is a critical safety device that releases excessive pressure from the system, preventing potential ruptures. If it's leaking or malfunctioning, it needs immediate professional attention to ensure your home's safety.
Addressing these issues promptly with professional tankless water heater repair in des moines, ia can save you from more extensive and costly repairs down the line.
The Impact of Des Moines Water Quality on Your System
We love living and working in Des Moines, but let's be honest, our water isn't always the kindest to our plumbing systems. The hard water in Des Moines and throughout central Iowa is a significant factor when it comes to the maintenance and longevity of your tankless water heater. This hardness means our water contains higher levels of dissolved minerals, primarily calcium and magnesium.
Over time, these Iowa minerals lead to calcium deposits and sediment buildup inside your tankless unit's heat exchanger. Think of it like plaque in an artery – it restricts flow and reduces efficiency. This scaling creates a barrier that prevents the unit from effectively transferring heat to the water, leading to:
- Reduced efficiency: Your unit has to work harder and use more energy to heat the water, leading to higher utility bills.
- Inconsistent temperatures: The scale can cause localized overheating or prevent even heating, resulting in fluctuating hot water.
- Reduced flow rate: As the passages within the heat exchanger narrow, less hot water can flow through at any given time.
- Component damage: Prolonged scaling can cause permanent damage to the heat exchanger, leading to leaks or complete failure.
This makes descaling frequency a crucial part of tankless water heater maintenance in our area. Manufacturers often recommend annual descaling, and we heartily agree, especially for homes in Des Moines. Neglecting this vital maintenance step can significantly reduce your system longevity, cutting short the impressive 20-year lifespan these units are designed for.
To further protect your investment and improve your overall water quality, many homeowners in our service areas consider installing water softeners. A water softener removes the minerals that cause hardness before the water even reaches your tankless heater, drastically reducing scale buildup and preserving the heat exchanger health. This proactive approach can extend the life of your appliance, maintain its efficiency, and reduce the need for frequent repairs.
Maintenance Steps to Prevent Major Repairs
Preventative maintenance is your tankless water heater's best friend, especially here in Des Moines where hard water can be a real challenge. By following a few key maintenance steps, you can significantly reduce the need for major tankless water heater repair in des moines, ia and ensure your unit delivers reliable hot water for years to come.
- Annual Flushing (Descaling): This is the most crucial maintenance task for tankless units, particularly in areas with hard water like Des Moines. Over time, minerals in the water will build up in the heat exchanger. Annual flushing involves circulating a descaling solution through the unit to dissolve these mineral deposits. This process restores efficiency, maintains consistent hot water temperatures, and prevents costly damage to the heat exchanger. While some homeowners attempt this as a DIY project, we recommend professional service. We have the right equipment and experience to ensure it's done safely and effectively, and doing it yourself might even void your warranty if not done correctly.
- Filter Cleaning/Replacement: Many tankless units have a water inlet filter designed to catch sediment before it enters the heat exchanger. This filter should be inspected and cleaned or replaced annually, or more frequently if you notice reduced flow or dirty water.
- Venting Clearance and Inspection: For gas tankless units, proper venting is essential for safety and efficiency. Regularly check that the exhaust vent is clear of obstructions (leaves, nests, debris) and that there are no signs of corrosion or damage. Ensure adequate venting clearance around the unit.
- Freeze Protection: During our harsh Iowa winters, tankless water heaters in unheated spaces (like garages) are vulnerable to freezing. Ensure your unit's freeze protection system is active and functioning. If your unit is in an exposed location, consider additional insulation or heat tracing to prevent frozen pipes and internal damage.
- Component Inspection: During a professional maintenance visit, our technicians will inspect various components, including the igniter, flame sensor, gas lines, electrical connections, and the pressure relief valve (PRV). This helps catch small issues before they escalate into major problems. We'll check for any loose connections, wear and tear, or signs of potential failure.
Regular maintenance not only keeps your unit running smoothly but also helps validate your manufacturer's warranty. Many warranties require annual maintenance by a licensed professional to remain valid.
For detailed guidance on maintaining your water heater and to schedule a professional maintenance check, please visit our water heater maintenance page.
Frequently Asked Questions about Tankless Repair
We often get questions from homeowners in Des Moines about their tankless water heaters. Here are some of the most common ones:
How long does a typical tankless unit last compared to a traditional heater?
Tankless water heaters are known for their impressive durability. On average, a tankless unit can last up to 20 years, and sometimes even longer with diligent maintenance. This is significantly longer than the typical lifespan of a traditional tank-style hot water heater, which usually ranges from 10 to 13 years. The key to achieving that 20-year durability in a tankless system is consistent and proper maintenance, especially annual descaling to combat Des Moines' hard water.
Does hard water in Des Moines affect my warranty?
Yes, hard water can absolutely affect your tankless water heater's warranty, though not directly by simply being present. Most manufacturers have specific manufacturer requirements that homeowners must meet to keep their warranties valid. A critical requirement for tankless units, particularly in hard water areas like Des Moines, is annual descaling by a licensed plumber. If you neglect this essential maintenance and your unit fails due to mineral buildup, the manufacturer may deny your warranty claim, arguing that the damage resulted from improper maintenance rather than a defect. Therefore, ensuring your warranty validation often hinges on proof of regular, professional descaling.
Can I perform my own tankless flushing?
While theoretically possible, we generally do not recommend homeowners perform their own tankless flushing or descaling. Tankless units are complex appliances, especially gas-powered models that involve gas lines and venting. Proper descaling requires specific equipment, knowledge of the unit's internal components, and adherence to safety protocols. Using the wrong solution or improper technique can damage the heat exchanger, lead to leaks, or even create safety hazards. Furthermore, many manufacturer warranties stipulate that maintenance must be performed by a licensed professional to remain valid. For these reasons, we strongly advise relying on our technical expertise and specialized equipment to ensure your unit is flushed safely and effectively. It's a small investment that protects a much larger one.
Conclusion
When it comes to tankless water heater repair in des moines, ia, we understand you want prompt, reliable service that restores your comfort without hassle. At True Comfort, our commitment is simple: we provide honest assessments and dependable service. We believe in building lasting relationships with our customers, ensuring your home's hot water needs are met efficiently and effectively.
Whether your tankless unit is showing signs of mineral buildup, inconsistent temperatures, or a complete shutdown, our skilled technicians are ready to diagnose and resolve the issue. We offer flexible maintenance plans designed to keep your tankless water heater in peak condition, extending its lifespan and preventing unexpected breakdowns. A unique benefit of our maintenance plans is that we credit your maintenance fees towards new equipment, and plan members enjoy no after-hours fees. This means peace of mind and smart savings for your home.
Don't let a malfunctioning tankless water heater disrupt your daily routine. We're here to help.
Schedule your tankless water heater repair in Des Moines, IA today and experience the True Comfort difference.
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I cannot recommend this company enough. We were horribly jerked around by Angels Heating and Cooling. Northwind took the time to answer all our questions, we're professional, timely, affordable and sent a great technician to fix our gas fireplace.
We had a duel fuel system installed by Northwind. Our experience from installation to post installation service has been amazing.
Our fireplace had not been working. This was the only company that was willing to come out. Wes the technician was great. Diagnosed the problem and fixed it. Spoke to Deanna on the phone. She has awesome customer service skills. I would use them again and highly recommend them.
A+ Customer Service! We had a minor issue and they stopped by right away. We've used them on residential and commercial buildings and they are always on top of everything. Thank you to Chris as well!
We purchased and had Nothwind install a Valor gas fireplace for us. They did an excellent job. We did have a problem with the remote control that came with the unit but were very happy with the immediate response and repair from Northwind for warranty work.
I’ve been in the construction business for many years and the Northwind HVAC crew for sure rank up there in the number one spot. Without exception, all the work was carried out swftly, with journeyman style and with a friendly contractor/client relationship.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
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