Guide
Is Your Water Making Life Harder? How to Test Your Water Hardness at Home
If you want to know how to test your water hardness at home, here are the four most common methods:
- Soap and bottle test – Fill a clear bottle one-third with tap water, add 10 drops of pure liquid soap, shake for 10 seconds. Lots of fluffy bubbles means soft water. Cloudy water with few bubbles means hard water.
- Test strips – Dip a hardness test strip into a cup of cold tap water for 1–2 seconds, wait 30–60 seconds, then match the color to the chart included in the kit.
- Titration (drop) kit – Add liquid reagent drops to a measured water sample and count the drops until the color changes. Each drop equals a set amount of hardness.
- Municipal water quality report – Search for your city's annual Consumer Confidence Report (CCR) online. It lists your water's hardness level for free.
Have you noticed white crusty buildup around your faucets, soap that never quite lathers, or spots on your dishes straight out of the dishwasher? These are classic signs of hard water — and you're far from alone. According to the U.S. Geological Survey (USGS), approximately 85% of U.S. homes have hard water. In central Iowa, it's a very common reality.
Hard water forms when groundwater picks up dissolved calcium and magnesium as it moves through rock and soil. Those minerals are harmless to drink, but they can quietly wear down your appliances, clog your pipes, and cost you more on cleaning products month after month.
The good news? You don't need a lab coat or a plumber's visit to get a clear picture of what's in your water. There are simple, reliable ways to test right at home — and knowing your hardness level is the first step toward protecting your plumbing and appliances.
Understanding Hard Water and Its Impact on Your Plumbing
To understand why we need to test our water, we first have to look at what is actually flowing through our pipes. Hard water is simply water that contains a high concentration of dissolved minerals, primarily calcium and magnesium.
As rain falls, it is naturally soft. However, as it filters through the ground and into our local aquifers, it dissolves rocks like limestone, chalk, and gypsum. This natural filtration process enriches the water with minerals. By the time it reaches our municipal wells or private wells in the Greater Des Moines area, it is packed with mineral ions.
While these minerals are perfectly safe to drink, they cause major headaches inside your home. When hard water is heated or left to evaporate, the dissolved calcium and magnesium solidify into a rock-hard crust known as scale.
So, Is Hard Water Bad for Your Plumbing? The short answer is yes. Over time, scale buildup acts like cholesterol in your pipes, narrowing the pathway for water flow. This can restrict your water pressure and lead to frequent clogs.
Even worse, scale is a terrible conductor of heat. According to the U.S. Department of Energy, just a quarter-inch of scale buildup on your water heater's heating elements can increase its energy consumption by up to 40%. The heater has to work twice as hard just to heat the water through that thick crust of stone, which drastically shortens the appliance's lifespan. In fact, water heaters in hard-water homes often fail 30% to 50% sooner than those running on softened water.
Beyond your major appliances, hard water reacts chemically with soaps and detergents. Instead of creating a rich, cleansing lather, the calcium binds with the soap to form a sticky, insoluble residue. This means households with hard water often spend 20% to 30% more on cleaning products, laundry detergents, and shampoos just to get things clean.
Signs of Hard Water in Your Home
You don't always need a chemical test to know you have a mineral problem. Your home will tell you in several subtle (and not-so-subtle) ways:
- Soap Scum: A stubborn, white-gray film on your shower tiles, glass doors, and bathtub that seems impossible to scrub away.
- Spotty Dishes: Glassware and silverware coming out of the dishwasher looking cloudy, hazy, or covered in white water spots.
- Dry Skin and Flat Hair: Soap residue that won't rinse away completely, leaving your skin feeling itchy and dry, and your hair looking dull, flat, or straw-like.
- Faded, Stiff Laundry: Clothes that feel rough to the touch, lose their color quickly, and wear out faster than they should.
- Rumbling Water Heater: A distinct popping or rumbling sound coming from your water heater tank, which indicates that water is trapping and boiling beneath a layer of heavy scale sediment.
How to Test Your Water Hardness at Home: The Best DIY Methods
If you are experiencing any of the symptoms above, learning how to test your water hardness at home will give you the exact numbers you need to decide on a solution. Testing at home is quick, highly affordable, and surprisingly accurate.
Let's look at the four primary ways you can measure your water's mineral content, ranging from a quick kitchen science experiment to precise chemical kits.
Method 1: The Quick Soap and Bottle Test
If you want a fast, zero-cost way to confirm your suspicions before buying a test kit, the classic soap bottle test is a great starting point.
What you will need:
- A clean, clear plastic or glass bottle with a tight-fitting cap (a 12-ounce or 16-ounce water bottle works perfectly).
- Pure liquid soap (such as liquid Castile soap). Note: Do not use standard dish soaps, body washes, or laundry detergents, as these contain synthetic surfactants designed to lather regardless of water hardness.
- Tap water.
Step-by-step instructions:
- Fill the bottle about one-third full with cold tap water (approximately 8 to 10 ounces).
- Add 10 drops of pure liquid soap to the bottle.
- Cap the bottle tightly and shake it vigorously for 10 seconds.
- Set the bottle down and observe the results.
How to read the results:
- If you have soft water: The bottle will immediately fill with a thick, fluffy layer of bubbles that rise all the way to the top, and the water beneath the suds will remain relatively clear.
- If you have hard water: You will see very few bubbles, and the layer of suds will collapse quickly. Instead of a rich lather, the water itself will look cloudy, milky, or filled with floating soap scum.
While this test is a fantastic qualitative indicator, it cannot tell you your exact hardness level. To get a precise reading for sizing a water treatment system, you will want to use one of the next methods.
Method 2: How to Test Your Water Hardness at Home with Test Strips
For the fastest and most convenient numerical reading, water hardness test strips are the go-to choice. Typically costing very little for a pack, these strips provide results in about 60 seconds with an accuracy within ±1 to 2 grains per gallon (GPG).
Step-by-step instructions:
- Fill a clean glass with cold tap water from your bathroom or kitchen sink.
- Remove a test strip from the package, making sure not to touch the colored reaction pad with your fingers.
- Dip the strip into the water sample for 1 to 2 seconds (do not hold it under a running faucet, as this can wash away the active reagents on the pad).
- Remove the strip and hold it horizontally. Do not shake excess water off.
- Wait 15 to 30 seconds (or the exact time specified on your kit's instructions).
- Compare the color of the reaction pad to the color chart printed on the kit's packaging to find your hardness level.
If you already have a water softener installed, you can use these strips to check its performance. Simply test a sample from a cold-water line downstream of your unit. If the strip indicates hard water, it may be time to look into professional Water Softener Systems Des Moines services to restore your system's efficiency.
Method 3: How to Test Your Water Hardness at Home Using Titration Kits
If you are planning to invest in a water softener and need the absolute highest precision possible at home, a liquid drop titration kit is the gold standard. These kits measure hardness within ±0.5 GPG.
Step-by-step instructions:
- Rinse the kit's plastic measuring tube with your tap water, then fill it to the marked fill line (usually 5 ml or 10 ml) with your water sample.
- Add the specified number of drops of the first reagent (often an indicator solution) and swirl the tube to mix. The water will typically turn a specific color, such as red or pink, indicating the presence of hardness minerals.
- Add the titration reagent (the hardness liquid) one drop at a time.
- Swirl the tube gently after each individual drop.
- Count each drop carefully as you go. Keep adding drops until the water suddenly changes color completely (usually turning from pink/red to solid blue or green).
- The number of drops required to trigger the color change represents your water's hardness. For example, in many standard kits, 1 drop equals 1 grain per gallon (GPG) of hardness.
This exact number is crucial because water softeners are sized based on your daily grain capacity demand. Knowing your precise titration number prevents you from purchasing an undersized or oversized system.
Method 4: Checking Your Municipal Water Quality Report
If you are on city water, you might not even need to open a test kit. By law, public water utilities in the United States must provide residents with an annual Consumer Confidence Report (CCR) by July 1st of each year.
These reports detail the source of your water, any detected contaminants, and the average mineral hardness levels measured throughout the year.
To find yours:
- Go to your local city utility website or search online for "[Your City] annual water quality report" or "[Your City] Consumer Confidence Report."
- Look for the "Water Hardness" or "Calcium Carbonate" section in the report.
- That city reports show system-wide averages. If your home has older plumbing or you live in a neighborhood far from the treatment facility, your individual tap readings might vary slightly from the published average.
Interpreting Your Water Hardness Test Results
Once you have completed your test, you will be left with a number. But what do those units actually mean?
Water hardness is typically measured in one of three ways:
- Grains per Gallon (GPG): The standard unit of measurement used in the water treatment industry across North America. One grain of hardness is equivalent to 17.1 milligrams of calcium carbonate dissolved in one liter of water.
- Parts per Million (PPM): A scientific unit representing one milligram of calcium carbonate per liter of water (mg/L).
- Milligrams per Liter (mg/L): Equivalent to PPM (1 mg/L = 1 PPM).
To convert GPG to PPM/mg/L, use this simple formula:$$\text{GPG} \times 17.1 = \text{PPM}$$
To convert PPM/mg/L back to GPG, divide the number by 17.1:$$\text{PPM} \div 17.1 = \text{GPG}$$
| Hardness Category | Grains per Gallon (GPG) | Parts per Million (PPM or mg/L) | Practical Effects on Your Home |
|---|---|---|---|
| Soft Water | 0 to 3.0 | 0 to 17.1 | Rich lather, no scale buildup, efficient appliances. |
| Moderately Hard | 3.1 to 7.0 | 17.2 to 120 | Mild soap scum, minor spots on dishes, minimal scaling. |
| Hard Water | 7.1 to 10.5 | 121 to 180 | Visible scale on fixtures, dry skin, noticeable cleaning inefficiency. |
| Very Hard Water | 10.6+ | 181+ | Heavy scale, shortened appliance life, high energy bills, plumbing clogs. |
Understanding the Hardness Scale
According to the USGS water hardness scale, any water measuring over 7 GPG (120 PPM) is classified as hard, and anything over 10.5 GPG (180 PPM) is considered very hard.
In our experience serving central Iowa, the average hardness level often hovers around 12 to 14 GPG, placing many local homes firmly in the "very hard" category. Once your water crosses that 7 GPG threshold, the physical and financial effects of scale buildup become highly noticeable.
When to Choose Professional Testing Over DIY Kits
While DIY test strips and titration kits are excellent for a quick check on calcium and magnesium, there are times when a professional water analysis is the smarter choice.
If your home relies on a private well rather than a municipal water supply, you should bypass simple test strips entirely. Well water can contain a wide variety of secondary minerals and contaminants that home kits miss, including:
- Iron: Which leaves orange-rust stains on sinks, toilets, and laundry.
- Nitrates: Which run off from agricultural fields and pose a health risk, especially to infants.
- Lead and Copper: Which can leach into your water from older plumbing pipes.
- Manganese: Which leaves dark, black speckles or greasy stains on fixtures.
Furthermore, if you have iron in your well water, you must calculate your compensated hardness before sizing a water softener. Iron places an extra chemical load on a water softener's resin bed.
To find your compensated hardness, use this formula:$$\text{Compensated Hardness} = \text{Measured Hardness (GPG)} + (\text{Iron Content in PPM} \times 2)$$
A professional water test will give you a certified, comprehensive breakdown of every mineral and contaminant in your water, allowing you to design a treatment system that targets your specific water chemistry.
Frequently Asked Questions About Water Hardness
Is hard water safe to drink?
Yes, hard water is completely safe to drink. The calcium and magnesium minerals it contains are the exact same minerals we consume daily in our diets and vitamins. In fact, some people prefer the taste of hard water over soft water. The concerns surrounding hard water are entirely practical, aesthetic, and mechanical — it is bad for your plumbing, your appliances, your skin, and your wallet, but not your health.
Do standard water filters remove hardness?
No. Standard carbon-based pitcher filters (like Brita or Pur) and refrigerator filters are designed to improve taste and odor by removing chlorine, sediment, and organic compounds. They do not remove dissolved calcium and magnesium. To remove water hardness, you need either an ion exchange water softener (which physically replaces calcium and magnesium ions with sodium or potassium ions) or a reverse osmosis system (which forces water through a semipermeable membrane to strip away dissolved solids).
How often should I test my water hardness?
If you are on municipal water, testing once a year or checking your city's annual CCR is usually sufficient. However, if you own a private well, you should test your water annually for bacteria and nitrates, and check your hardness levels every few years, as groundwater tables can shift seasonally. If you own a water softener, we recommend running a quick test strip check every six months to verify that your system is regenerating properly and keeping your water soft.
Conclusion
Testing your water hardness at home is a simple, empowering step that takes the guesswork out of your home's plumbing health. Whether you use a quick soap bottle test or a precise titration kit, knowing your numbers helps you make smart, proactive decisions to protect your plumbing, extend the life of your appliances, and enjoy softer skin and cleaner laundry.
If your tests confirm that you have hard water, we are here to help you find the perfect, long-term solution. At True Comfort Heating, Cooling and Plumbing, we treat our customers like family. We provide honest assessments, dependable service, and custom water softener installations tailored to the unique water conditions of central Iowa.
Whether you need a brand-new water softener system or want a professional to verify your current system's performance, our team of friendly, licensed plumbers is ready to assist. We proudly serve homeowners across the Greater Des Moines area, including:
- Water Des Moines IA
- Water Softener West Des Moines IA
- Water Softener Waukee IA
- Water Softener Ankeny IA
- Water Softener Urbandale IA
- Water Softener Johnston IA
- Water Softener Altoona IA
- Water Softener Pleasant Hill IA
- Water Softener Bondurant IA
- Water Softener Windsor Heights IA
- Water Softener Grimes IA
- Water Softener Norwalk IA
- Water Softener Indianola IA
- Water Softener Carlisle IA
- Water Softener Cumming IA
- Water Softener Ames IA
- Water Softener Runnells IA
- Water Softener Mitchellville IA
Ready for clear answers and reliable comfort? Contact True Comfort Plumbing today to schedule an appointment with our friendly team!
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Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
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