Guide
When Your Furnace Fails on a Freezing Ankeny Night
When your heating system quits during an Iowa winter, every minute without warmth feels like an eternity. Emergency furnace repair in ankeny, ia becomes a critical need when temperatures plummet and your family's comfort and safety are on the line. Whether it's a complete system failure, strange noises, or alarming smells, knowing when to act quickly and what steps to take can make all the difference between a minor inconvenience and a dangerous situation.
If you need immediate help:
- Gas smell or CO alarm - Evacuate immediately and call 911
- No heat in freezing weather - Contact a 24/7 emergency HVAC service right away
- Strange noises or burning smells - Turn off your furnace and call for service
- Furnace won't start - Check thermostat, breaker, and power switch, then call if issues persist
- Short cycling or yellow pilot light - Schedule urgent professional inspection
For comprehensive heating solutions, explore our heating services in Ankeny, or schedule emergency furnace repair now to restore your home's comfort quickly.
This guide walks you through recognizing true furnace emergencies, taking immediate safety steps, finding reliable 24/7 repair services in Ankeny, and preventing future breakdowns. Ankeny winters can be brutal, with temperatures regularly dropping well below freezing, making a functioning furnace essential for your family's safety and your home's protection from frozen pipes and water damage.
Is It a Real Emergency? Critical Signs Your Furnace Needs Immediate Repair
When your furnace acts up, it's natural to wonder if it's a minor hiccup or a full-blown emergency. In Ankeny, where winter temperatures can be unforgiving, recognizing the critical signs for emergency furnace repair in ankeny, ia is paramount. These aren't just inconveniences; they're often indicators of potential danger to your home and loved ones. We believe that identifying these signs early can save you from discomfort, damage, and even life-threatening situations.
We understand that you don't want to overreact, but when it comes to your furnace, it's always better to be safe than sorry. Many furnace malfunctions can quickly escalate if not addressed promptly. For a more detailed look at what to watch out for, check out our guide on signs you need a furnace repair.
Safety-First Warnings: Smells and Alarms
Certain smells and alarms should never be ignored. They are your furnace's way of telling you that something is seriously wrong and requires immediate attention.
- Gas smell (rotten eggs): Natural gas has an additive that gives it a distinct rotten egg odor. If you detect this smell in your home, it signals a potential gas leak. This is a severe safety hazard.
- Carbon monoxide detector alarm: A carbon monoxide (CO) detector alarm is a life-or-death emergency. CO is a colorless, odorless gas that can be fatal. If your CO detector goes off, it indicates a dangerous level of carbon monoxide in your home, possibly stemming from a furnace issue.
- Burning electrical smells: While a dusty smell can be normal at the start of the heating season, a distinct burning plastic or electrical component smell indicates overheating. This could be due to an electrical malfunction and poses a fire risk.
- Yellow pilot light: In older gas furnaces, a pilot light should burn blue. If you notice a yellow or flickering pilot light, it suggests incomplete combustion, which can lead to the production of carbon monoxide.
Critical Performance Failures
Beyond alarming smells, certain performance issues indicate that your furnace is in distress and needs urgent professional care.
- Complete loss of heat: When outdoor temperatures drop to freezing or below, a complete loss of heat is a critical emergency. It puts your family at risk of exposure and your home at risk of frozen pipes.
- Loud banging or grinding noises: Furnaces are not silent, but loud, unusual noises like banging, screeching, or grinding point to specific mechanical failures. These could involve burner issues, motor bearings, or metal-on-metal contact, and usually mean a breakdown is imminent.
- Furnace won't turn on: If your furnace refuses to start, despite checking basic troubleshooting steps, it's a clear sign of a more serious internal problem.
- Short cycling: When your furnace turns on and off rapidly without completing a full heating cycle, it's called short cycling. This indicates that the system is struggling, possibly due to a clogged filter or an improperly sized system, and can lead to premature wear and tear or a complete breakdown.
The Risks of Delaying Furnace Repair in Ankeny's Climate
Delaying emergency furnace repair in ankeny, ia isn't just about enduring a cold home; it can lead to significant and costly problems for your property and serious risks to your family's health and safety. Ankeny's harsh winters mean that a non-functioning furnace quickly turns from an inconvenience into a critical situation. We've seen the consequences of putting off necessary repairs, and we want to help you avoid them. For more information on common heating repair issues we fix, visit our page on common heating repair issues we fix.
Risks to Your Home and Property
The structure of your home is particularly vulnerable when your heating system fails during freezing temperatures.
- Frozen pipes: Without adequate heat, the water in your pipes can freeze. As water turns to ice, it expands, creating immense pressure.
- Burst pipes: This pressure often leads to pipes bursting, which can happen suddenly and cause extensive damage.
- Water damage: A burst pipe can flood your home, causing widespread water damage to walls, flooring, furniture, and personal belongings.
- Structural damage: Prolonged exposure to water can compromise your home's structural integrity, leading to costly repairs and potential mold growth.
Risks to Your Family's Health and Safety
Beyond property damage, a malfunctioning furnace can directly impact the well-being of those living in your home.
- Unsafe indoor temperatures: Sustained low temperatures in your home can lead to hypothermia, especially for infants, the elderly, and individuals with certain health conditions.
- Health risks for vulnerable individuals: Cold environments exacerbate respiratory issues, arthritis, and other health concerns, making a warm home crucial for vulnerable family members.
- Carbon monoxide poisoning: As we mentioned, a faulty furnace can produce carbon monoxide, a silent killer that can cause severe illness or death if not detected.
- Fire hazards: Overheating components, electrical faults, or improper use of alternative heating methods (like space heaters) when a furnace fails can significantly increase the risk of a house fire.
Your First Steps: What to Do When Your Furnace Fails
When your furnace breaks down, especially during an Ankeny winter, panic can set in. But don't worry, we're here to guide you. Taking a few crucial first steps can ensure your family's safety and potentially help us diagnose the problem more quickly when we arrive for your emergency furnace repair in ankeny, ia.
Immediate Safety Actions
Your safety and the safety of your loved ones is always our top priority. If you encounter any of these scenarios, act immediately:
- Evacuate for gas smell: If you detect a rotten egg smell (the distinct odor of natural gas), do not hesitate. Get everyone out of the house immediately.
- Call 911 from outside: Once safely outside and away from the building, call 911 and your gas company's emergency line.
- Do not use electronics: Avoid using light switches, phones, or any electrical appliances inside the house, as a spark could ignite gas fumes.
- Prioritize safety: Belongings can be replaced, but lives cannot. Always prioritize evacuating quickly and safely.
Quick Troubleshooting Before You Call for emergency furnace repair in ankeny, ia
Sometimes, a furnace issue isn't as severe as it seems. Before calling for emergency furnace repair in ankeny, ia, we recommend these quick checks. These steps might resolve a minor issue, or at least provide us with valuable information when you do call.
- Check thermostat settings: Ensure your thermostat is set to "Heat" and the temperature is at least 5 degrees above the current room temperature. Sometimes, it's as simple as an incorrect setting.
- Replace thermostat batteries: If your digital thermostat's display is dim or blank, fresh batteries might be all it needs to function properly.
- Check circuit breaker: Head to your electrical panel and locate the breaker labeled for your furnace. If it's tripped (usually halfway between ON and OFF), flip it fully to "Off" and then back to "On." If it immediately trips again, leave it off and call us – this indicates an electrical fault.
- Ensure furnace power switch is on: There's usually a light switch-like toggle on or near your furnace. Make sure it's in the "On" position. It's not uncommon for it to be accidentally switched off.
- Verify gas supply (if applicable): If your furnace is gas-powered, ensure the gas shut-off valve is in the "On" position. If you recently had gas service, it might have been turned off.
- Inspect air filter: A severely clogged air filter can restrict airflow, causing your furnace to overheat and shut down, or run inefficiently. Replace it if it's dirty.
- Clear exterior vents: If your furnace has exterior vents, ensure they are not blocked by snow, ice, leaves, or other debris. Blockages can cause safety shutdowns.
If these steps don't resolve the problem, it's time to call in the professionals.
Finding and Preparing for 24/7 Emergency Furnace Repair in Ankeny, IA
When your furnace goes out in the middle of an Ankeny winter, you don't have time to wait. You need reliable, rapid emergency furnace repair in ankeny, ia. Finding the right service provider quickly is crucial. We understand the urgency, and our goal is to provide peace of mind. For more insights into heating and cooling solutions in our community, explore our heating and cooling in Ankeny blog.
How to Find a Reliable 24/7 Service
Choosing the right partner for emergency furnace repair in ankeny, ia can make all the difference in a stressful situation. Here's what we recommend looking for:
- Local presence: A company with a strong local presence in Ankeny and the surrounding Des Moines metro area means faster response times. We strategically position our technicians to ensure we can reach you quickly.
- Positive reviews: Look for companies with a history of positive customer reviews. This indicates a track record of reliable service and customer satisfaction.
- Licensed and insured: Always ensure the HVAC company you choose is fully licensed and insured. This protects you from liability and guarantees their technicians meet professional standards.
- Transparent communication: A reputable company will provide clear explanations of the problem and upfront options before any work begins. We believe in honest assessments and dependable service.
- True 24/7 availability: For a real emergency, you need a company that offers round-the-clock service, including weekends and holidays, with a live person dispatch. Our priority is ensuring you're never left in the cold.
- NATE-certified technicians: NATE (North American Technician Excellence) certification signifies that technicians have proven expertise in diagnosing and fixing HVAC problems, ensuring high-quality service.
What to Expect During the Service Call
Once you've contacted us for emergency furnace repair in ankeny, ia, here's what you can typically expect:
- Prompt response: Emergency furnace repair services in Ankeny, IA typically have a response time of 2-4 hours for urgent calls. Our goal is to ensure you're not left without heat for extended periods, especially during the coldest months.
- Thorough diagnosis: Our certified technicians will conduct a comprehensive evaluation of your furnace system to accurately identify the root cause of the problem. We use advanced diagnostic tools to pinpoint issues quickly and efficiently.
- Clear explanation of the problem: We'll explain what's wrong with your furnace in simple terms, discussing your options for repair. We provide clear explanations and upfront options, so you know exactly what to expect.
- Professional repair: Once you approve the work, our technicians will proceed with the necessary repairs, using quality parts and tools. Our aim is to get your furnace up and running as quickly and safely as possible. In many cases, same-day or next-day installation can be completed if a replacement is needed, with most installations finished within 24 hours of the initial call.
Preventing Future Crises with Proactive Furnace Care
While we're always here for your emergency furnace repair in ankeny, ia needs, we'd much rather help you avoid emergencies in the first place! Proactive maintenance is your best defense against unexpected breakdowns, especially in Ankeny's challenging climate. Regular care not only prevents costly emergencies but also extends the life of your system and keeps it running efficiently. For all your furnace service needs, visit our furnace service in Ankeny, IA page.
The Importance of Regular Maintenance
Investing in routine furnace maintenance is one of the smartest decisions you can make as a homeowner. We see the benefits every day:
- Improved safety: Regular checks ensure that all components are functioning safely, reducing the risk of gas leaks, carbon monoxide production, and electrical fires. Safety checks are a core part of our maintenance services.
- Increased efficiency: A well-maintained furnace runs more efficiently, consuming less energy to heat your home. This can lead to noticeable reductions in your energy bills.
- Fewer breakdowns: Most furnace breakdowns are preventable with routine care. Annual tune-ups allow us to identify and address minor issues before they escalate into major, expensive emergencies.
- Peace of mind: Knowing your furnace has been professionally inspected and is in top condition provides invaluable peace of mind throughout the heating season.
- System longevity: Just like a car, regular maintenance helps obtain long-term use out of your furnace, maximizing its lifespan and delaying the need for costly replacements.
Simple Steps for Year-Round Furnace Health
While professional annual maintenance is essential, there are simple steps you can take throughout the year to support your furnace's health:
- Change air filters regularly: We recommend changing your air filter every 1-3 months, or more frequently if you have pets or allergies. A clean filter ensures proper airflow and system efficiency.
- Keep vents clear: Ensure all heating vents in your home are clear and unobstructed by furniture, rugs, or drapes. Blocked vents restrict airflow and make your furnace work harder.
- Schedule annual tune-ups: Mark your calendar for an annual professional furnace tune-up, ideally in the fall before the cold weather sets in. This proactive step is crucial for preventing future emergencies. Our flexible maintenance plans even credit maintenance fees towards new equipment and offer no after-hours fees for plan members!
- Listen for unusual noises: Pay attention to any new or unusual sounds coming from your furnace. Strange noises like grinding, banging, or screeching are often early indicators of a problem that needs inspection.
Frequently Asked Questions about Emergency Furnace Repair
We know you have questions when facing a furnace emergency. Here are some of the most common inquiries we receive regarding emergency furnace repair in ankeny, ia:
What qualifies as a furnace emergency in Ankeny?
A furnace emergency in Ankeny is any situation that compromises your safety or risks property damage. This definitively includes a complete loss of heat when outdoor temperatures are at or below freezing, the smell of gas, a carbon monoxide detector alarm, or any issue that puts vulnerable household members at risk from the cold or could lead to frozen and burst pipes. If you're ever in doubt, it's always best to call a professional.
How quickly can an emergency furnace repair be completed?
Our team understands the urgency of emergency furnace repair in ankeny, ia. Emergency furnace repair services in Ankeny, IA, typically have a response time of 2-4 hours for urgent calls, ensuring homeowners are not left without heat for extended periods. In most cases, a same-day or next-day installation can be completed if a replacement is necessary. The exact timeline depends on factors like equipment availability and system complexity, but our commitment is to restore heat as quickly and safely as possible, with most installations finished within 24 hours of the initial call.
Is it safe to use space heaters while waiting for my emergency furnace repair in ankeny, ia?
Yes, modern space heaters can be a safe temporary solution while you await emergency furnace repair in ankeny, ia, but only if critical safety rules are followed:
- Keep them at least three feet away from anything flammable (curtains, furniture, bedding, etc.).
- Never leave space heaters unattended, especially when sleeping or leaving the house.
- Plug them directly into a wall outlet; avoid extension cords, which can overheat.
- Be extra vigilant if you have children or pets in the home.
- Ensure your smoke and carbon monoxide detectors are working properly.
Your Partner for Reliable Warmth in Ankeny
Facing a furnace emergency in Ankeny can be a daunting experience, but you don't have to go through it alone. We hope this guide has empowered you to recognize the signs of a furnace in distress, take immediate safety measures, and confidently seek professional help. Quick action can prevent minor issues from becoming major disasters for your home and family.
At True Comfort, we are dedicated to ensuring your home remains a haven of warmth and safety throughout the Ankeny winter. We offer honest assessments, dependable service, and flexible maintenance plans designed to keep your system running smoothly year after year. We even credit maintenance fees towards new equipment and provide no after-hours fees for our plan members, because your comfort shouldn't come with hidden costs.
Don't let a furnace breakdown leave you in the cold. Recognize the signs, act safely, and call on our expert team for reliable emergency furnace repair in ankeny, ia. We're your local partners in staying warm and comfortable.
Schedule your furnace repair in Ankeny, IA today and experience the peace of mind that comes with knowing your home is in trusted hands.
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Customer Testimonials
Our customers consistently praise our exceptional service and attention to detail. We strive to exceed expectations and deliver outstanding results every time.
I cannot recommend this company enough. We were horribly jerked around by Angels Heating and Cooling. Northwind took the time to answer all our questions, we're professional, timely, affordable and sent a great technician to fix our gas fireplace.
We had a duel fuel system installed by Northwind. Our experience from installation to post installation service has been amazing.
Our fireplace had not been working. This was the only company that was willing to come out. Wes the technician was great. Diagnosed the problem and fixed it. Spoke to Deanna on the phone. She has awesome customer service skills. I would use them again and highly recommend them.
A+ Customer Service! We had a minor issue and they stopped by right away. We've used them on residential and commercial buildings and they are always on top of everything. Thank you to Chris as well!
We purchased and had Nothwind install a Valor gas fireplace for us. They did an excellent job. We did have a problem with the remote control that came with the unit but were very happy with the immediate response and repair from Northwind for warranty work.
I’ve been in the construction business for many years and the Northwind HVAC crew for sure rank up there in the number one spot. Without exception, all the work was carried out swftly, with journeyman style and with a friendly contractor/client relationship.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
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