Keeping your home comfortable in West Des Moines starts with a healthy, efficient HVAC system. Duct cleaning is a core indoor air quality service that removes dust, debris, and microbial contaminants from the ductwork that moves conditioned air through your home. True Comfort offers professional duct cleaning in West Des Moines, IA that follows industry best practices for inspection, cleanup, and post-service care.
Why professional duct cleaning matters in West Des Moines
West Des Moines homes experience wide seasonal swings: cold, dry winters and humid, pollen-rich summers. Those seasonal changes drive heavy HVAC use and create conditions where dust, pollen, and moisture can accumulate in ductwork. Construction and remodeling activity in the greater Des Moines area can also send extra dust into homes. Over time that buildup can:
- Restrict airflow and make heating and cooling systems work harder
- Harbor allergens like pollen, pet dander, and dust mite waste
- Allow microbial contaminants such as mold or mildew to develop in damp segments
- Contribute to persistent dust on furniture and HVAC grilles
- Produce stale or musty odors when the system runs
Professional duct cleaning is not a cosmetic fix. It is a service that restores airflow, reduces the load on HVAC equipment, and improves the overall indoor air quality where your family lives and breathes.
Common duct problems and types of service
Duct cleaning addresses a range of issues. Typical reasons West Des Moines homeowners schedule service include:
- Noticeable reduction in airflow from vents
- Excessive dust buildup on vents, registers, or furniture
- Allergies or respiratory symptoms that worsen indoors
- Recent home remodeling or attic work that likely introduced construction debris
- Evidence of mold growth, mildew, or musty odors in the system
- Rodent or insect intrusion signs in duct cavities
- Regular maintenance after several years without inspection
Types of duct cleaning services often performed:
- System or whole-duct cleaning: Cleans the full air distribution system, including main trunk lines and branch ducts.
- Vent and register cleaning: Removes dust and debris from accessible grilles and registers.
- Coil and blower cleaning: Cleans the air-handler components that drive airflow and are common sources of odors and contamination.
- Dryer vent cleaning: Removes lint and debris from dryer vents separate from HVAC ducts for safety and efficiency.
- Targeted microbial remediation: Safe, effective steps to address mold or microbial growth when found during inspection.
Inspection process: camera, visual checks, and diagnostics
A thorough inspection is the foundation of a productive duct cleaning. True Comfort technicians follow a structured diagnostic process to determine the scope of work and ensure the right methods are used.
What to expect during inspection:
- Walkthrough and interview: The technician discusses symptoms you have noticed, recent home projects, pets, and health concerns to understand likely causes.
- Visual inspection of registers and accessible duct openings: Technicians check for surface dust, visible debris, rodent signs, and obvious breaches in duct insulation.
- Accessing the duct system: The team opens return and supply points and examines the first several feet of ductwork for obstructions, disconnected sections, and accumulation levels.
- Camera inspection when needed: For detailed internal assessment, a flexible camera is inserted into the duct. A camera reveals blockages, location and extent of contamination, microbial growth patterns, and any structural problems like gaps or crushed ducts that need repair before cleaning.
- System performance checks: Airflow measurements and static pressure readings may be taken to evaluate whether restricted ducts are affecting system performance.
The inspection findings determine whether a standard cleaning is adequate or whether additional repairs, sealing, or targeted microbial remediation are required.
What professionals remove: contaminants and health considerations
Professional duct cleaning targets contaminants that standard vacuuming or regular filter changes cannot fully address. Typical materials removed include:
- Household dust and settled particulates
- Pet hair and dander
- Pollen and outdoor allergens tracked inside
- Construction dust, drywall dust, and insulation fibers
- Accumulated lint and fibers from fabrics
- Organic material and biofilm that can host microbial growth
- Mold and mildew deposits (addressed with careful remediation steps)
- Rodent droppings, nest materials, and insect debris (sanitized according to safety protocols)
- Loose insulation fragments and deteriorated ductwork materials
Removing these contaminants reduces airborne particulate levels, helps mitigate allergy triggers, and addresses environments that could support mold growth. When microbial issues are identified, technicians follow safe containment and remediation practices rather than relying on surface sprays alone.
Methods and equipment used in professional duct cleaning
Effective duct cleaning is a process that focuses on source removal. Technicians use a combination of agitation tools, high-efficiency vacuums, and industry-standard protocols to dislodge and extract contaminants.
Core components of a professional cleaning service:
- Negative-pressure HEPA vacuuming: A powerful vacuum, often placed outdoors or in a truck-mounted unit, creates negative pressure in the duct system so dislodged debris is pulled out rather than blown into living spaces. HEPA filtration captures fine particulates to avoid recontamination.
- Agitation tools: Rotary brushes, air whips, and compressed-air nozzles agitate dust and debris from duct surfaces so the vacuum can extract them. Tools are chosen based on duct material and condition to avoid damage.
- Source-seal access points: Technicians create temporary, controlled access to trunk ducts and air handler areas to reach more thorough cleaning zones.
- Air sweeping and downstream extraction: Air knives and pulsed-air devices can sweep debris toward the vacuum collection point.
- Coil and air-handler cleaning: The evaporator coil and the blower assembly are cleaned separately using specialized brushes and vacuums to remove trapped particulates and biofilm that affect efficiency and airflow.
- Camera verification: After cleaning, a camera inspection confirms the removal of major buildup and documents the condition of the ducts.
- Antimicrobial options applied selectively: If microbial contamination is confirmed, technicians use EPA-approved, HVAC-safe antimicrobial agents or remove contaminated sections for replacement. Antimicrobials are applied only when appropriate and documented.
- Containment and cleanup: All removed material is sealed and disposed of according to local regulations. Work areas are cleaned to minimize dust migration into living spaces.
Equipment and techniques are selected to match the duct material (sheet metal, flex duct, ductboard), the contamination type, and the results of the inspection.
Expected outcomes: airflow, air quality, and system performance
After professional duct cleaning you can expect measurable improvements that impact comfort, health, and energy use.
Common outcomes homeowners notice:
- Improved airflow from vents and more consistent room temperatures. Cleaning removes restrictions that impede delivery of heated or cooled air.
- Reduced visible dust on returns and furniture in the weeks after service. Source removal reduces the rate at which settled dust is redistributed.
- Less prominent indoor allergens. Removing accumulated pollen, pet dander, and dust mite waste can lower allergen exposure for sensitive occupants.
- Reduction in musty or stale HVAC-related odors. Cleaning coils, the blower, and the ducts eliminates trapped organic matter that produces odors when the system runs.
- Better HVAC efficiency and potentially lower energy usage. When the system does not have to overcome blocked ducts, the equipment runs more effectively and may cycle less frequently.
- Clear documentation of duct condition. Camera images taken before and after cleaning provide a record of what was removed and any structural issues that may need further attention.
It is important to note that cleaning removes settled contaminants; it does not prevent future accumulation. Ongoing maintenance, proper filtration, and addressing moisture sources are necessary to sustain outcomes.
Pricing factors for duct cleaning in West Des Moines, IA
Cost for duct cleaning varies based on multiple factors. Instead of a one-size-fits-all price, professionals evaluate the home and system to determine appropriate scope.
Factors that influence pricing:
- Home size and duct complexity: Larger homes and systems with multiple zones, long trunk runs, or hard-to-reach branch ducts require more time and equipment.
- Extent of contamination: Light dust buildup is less labor intensive than systems with heavy debris, mold presence, or rodent nesting that may require remediation.
- Type of ductwork: Sheet metal ducts are easier to clean than long runs of flex duct or ductboard, which may be partially inaccessible or require section replacement.
- Access and condition: Homes with limited access to mechanical rooms, crawlspaces, or attic runs can increase labor to reach and clean ducts safely.
- Additional services requested: Coil cleaning, dryer vent cleaning, sanitizing, or sealing repairs added to the scope increase cost but can be recommended for comprehensive improvement.
- Use of camera inspection and documentation: Including camera inspection for before-and-after documentation adds to the service value and cost.
- Local market conditions and labor requirements: Local licensing, insurance, and labor costs in West Des Moines affect pricing.
Professional providers will typically propose a service plan after inspection that explains the scope and how each factor contributes to the recommended approach and estimate.
Preparing for a duct cleaning service and aftercare
Proper preparation helps the cleaning team work efficiently and protects your home during the process. Aftercare helps maintain the results.
Preparing your home before service:
- Clear a pathway to registers, the air handler, and attic or crawlspace access. Technicians will need room to position equipment and access returns and supplies.
- Protect valuables and cover furniture in adjacent areas if heavy dust is present or if the system has not been maintained for a long time.
- Locate and secure pets. Loose animals should be removed or secured to reduce stress during service.
- Note any odors, symptoms, or problem vents to the technician during the initial walkthrough.
What to expect immediately after service:
- Brief residual dust is possible as the system is brought back online. Technicians typically run a final vacuum and use the system to purge loosened particles.
- Camera and post-cleaning documentation showing before and after condition is often provided.
- Filters should be checked and replaced with the appropriate MERV-rated filter after cleaning to prevent rapid re-accumulation.
- If microbial remediation occurred, technicians will explain any follow-up monitoring, repairs, or moisture-control measures recommended.
Aftercare tips to extend the benefits:
- Change HVAC filters regularly and use a high-quality filter appropriate for your system and air quality needs.
- Address moisture issues in the home, including proper attic ventilation, bathroom/kitchen exhaust, and HVAC condensation management.
- Limit indoor smoking and manage pet dander through grooming and vacuuming.
- Consider complementary indoor air quality solutions such as whole-home filtration upgrades, UV coils, or humidification/dehumidification when recommended.
Recommended frequency and triggers for repeat cleaning
There is no single schedule that fits every home. True Comfort recommends maintenance intervals based on use, household factors, and inspection results.
General guidance:
- Typical residential recommendation: every 3 to 5 years for homes without special conditions. This interval assumes regular filter changes and no unusual contamination.
- Sooner intervals may be appropriate when:
- Household members have allergies, asthma, or other respiratory conditions
- Pets shed heavily or multiple pets live in the home
- You have ongoing renovation or construction activity
- You notice a significant increase in dust accumulation or decreased airflow
- Water damage, roof leaks, or high indoor humidity have contributed to microbial growth
- There has been rodent or insect infestation in duct areas
Inspection-driven scheduling is the most reliable approach. A camera inspection can determine whether cleaning is necessary and prevent unnecessary service.
When cleaning is not enough: repairs and replacements
Duct cleaning is effective for removing settled contaminants, but it cannot fix structural issues. During inspection and cleaning, technicians may identify conditions that require repair or replacement:
- Severely crushed or collapsed ducts that restrict airflow
- Gaps, disconnected joints, and leaks that draw dust from unconditioned spaces
- Rotted or contaminated ductboard that should be replaced rather than cleaned
- Inadequate or missing insulation in attics and crawlspaces causing condensation
- Improperly sized ducts affecting system balance
When these issues are present, a combined approach of repair or selective replacement with cleaning yields the best long-term results. Sealing and balancing ducts after cleaning can help maintain improved airflow and energy efficiency.
Safety, standards, and what to expect from a professional team
Professional duct cleaning follows safety and cleanup standards to protect your home and family. Look for technicians who:
- Perform a full inspection before recommending cleaning
- Use negative-pressure HEPA filtration and documented source-removal techniques
- Provide camera verification or photographic documentation of before-and-after conditions
- Apply microbial treatments only when indicated and with EPA-approved products
- Follow containment and personal protective equipment protocols when handling biological contaminants
- Explain findings, recommended repairs, and maintenance plans in clear, nontechnical language
True Comfort technicians are trained to follow recognized best practices so that cleaning reduces contamination without redistributing dust through the house.
Long-term benefits of professional duct cleaning for West Des Moines homes
Investing in professional duct cleaning can deliver long-term benefits beyond an immediate reduction in dust. For West Des Moines homeowners, advantages include:
- Improved overall indoor air quality during high pollen seasons and in humid months
- Less strain on HVAC equipment leading to potentially longer equipment life and more reliable temperature control
- Decreased frequency of dusting and cleaning in the living areas
- Reduced symptom triggers for allergy and asthma sufferers
- Documentation and peace of mind about the condition of the duct system, which is valuable for older homes or homes with recent remodeling
- Enhanced performance when paired with filter upgrades, system tune-ups, and targeted repairs
By addressing both visible debris and concealed buildup, professional cleaning supports a healthier indoor environment and helps systems operate as intended.
Documentation and transparency
After service, clients receive an explanation of what was found, the actions taken, and any recommendations for follow-up repairs or maintenance. Camera images and inspection notes create a transparent record so homeowners understand the condition of their ducts and the value of the work performed.
Summary
Duct cleaning in West Des Moines, IA is a practical, results-oriented service when performed by trained professionals using source-removal techniques, HEPA vacuuming, and camera-verified inspections. It is most valuable when combined with routine filter maintenance, system tune-ups, and repairs to duct integrity. True Comfort brings local knowledge of West Des Moines climate impacts, construction trends, and home types to deliver duct cleaning that targets the specific contaminants and conditions found in area homes. Regular inspection-based scheduling helps prevent buildup from affecting comfort, efficiency, and indoor air quality.
FAQs
Q: How long does a typical whole-house duct cleaning take?
A: The duration varies with home size and system complexity; most residential jobs take between 3 and 6 hours from inspection through cleanup.
Q: Will duct cleaning remove mold?
A: Cleaning can remove surface mold and the material that feeds it, but active or extensive mold infestations may require targeted remediation, repairs to stop moisture intrusion, and documented follow-up.
Q: How soon should I change my HVAC filter after cleaning?
A: Replace or inspect your filter immediately after cleaning and install the appropriate MERV-rated filter; regular replacement thereafter helps maintain the cleaning benefits.
Q: Can duct cleaning reduce my energy bills?
A: Cleaning improves airflow and can reduce strain on HVAC equipment, which may improve efficiency; measurable savings depend on system condition and other factors like thermostat settings and insulation.
Q: Is duct cleaning safe for my ductwork material?
A: Trained technicians select tools and methods appropriate for sheet metal, flex duct, and ductboard to avoid damage; severely deteriorated materials may be recommended for replacement instead of cleaning.
Q: How often should I schedule duct cleaning for my West Des Moines home?
A: For most homes, every 3 to 5 years is appropriate; homes with pets, allergy sufferers, recent renovations, water damage, or pest issues may need more frequent service guided by inspection results.
Q: What should I do to prepare my home for duct cleaning?
A: Clear access to vents and the furnace area, secure pets, and communicate any problem areas or odors to the technician during the initial walkthrough.
Q: Will duct cleaning eliminate odors in my home?
A: Cleaning reduces odors caused by trapped dust, pet dander, and organic buildup; persistent odors from other sources may require additional investigation and remediation.
Customer Testimonials
Our customers consistently praise our exceptional service and attention to detail. We strive to exceed expectations and deliver outstanding results every time.
I cannot recommend this company enough. We were horribly jerked around by Angels Heating and Cooling. Northwind took the time to answer all our questions, we're professional, timely, affordable and sent a great technician to fix our gas fireplace.
We had a duel fuel system installed by Northwind. Our experience from installation to post installation service has been amazing.
Our fireplace had not been working. This was the only company that was willing to come out. Wes the technician was great. Diagnosed the problem and fixed it. Spoke to Deanna on the phone. She has awesome customer service skills. I would use them again and highly recommend them.
A+ Customer Service! We had a minor issue and they stopped by right away. We've used them on residential and commercial buildings and they are always on top of everything. Thank you to Chris as well!
We purchased and had Nothwind install a Valor gas fireplace for us. They did an excellent job. We did have a problem with the remote control that came with the unit but were very happy with the immediate response and repair from Northwind for warranty work.
I’ve been in the construction business for many years and the Northwind HVAC crew for sure rank up there in the number one spot. Without exception, all the work was carried out swftly, with journeyman style and with a friendly contractor/client relationship.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Service Areas
Our service areas are designed to meet the diverse needs of our clients. We offer comprehensive solutions tailored to each unique situation, ensuring the highest level of satisfaction.
