Questions homeowners actually ask

Yes — True Comfort is open 24 hours a day, every day of the week, including weekends and holidays. When your furnace quits on a -20° night or a pipe bursts on a Sunday, a real person answers the phone at 515-444-9154 and a technician gets dispatched — our team has installed furnaces through blizzard conditions and -30° wind chills.

We currently offer a FREE diagnostic on broken air conditioning systems with no after-hours, weekend, or overtime charges. And every True Comfort Savings Plan member never pays an after-hours fee — that's part of the plan, all year long.

Same-day service is common across the Greater Des Moines Area — many customers tell us we arrived within hours of their call. We confirm an arrival window, keep you updated on your technician's ETA, and send a link so you can track them on the way.

We serve 19 communities across the Greater Des Moines Area: Altoona, Ames, Ankeny, Bondurant, Carlisle, Clive, Cumming, Des Moines, Grimes, Indianola, Johnston, Mitchellville, Norwalk, Pleasant Hill, Runnells, Urbandale, Waukee, West Des Moines, and Windsor Heights. Don't see your town? Call us — we may still be able to help.

In Iowa's climate, yes. An annual furnace and A/C inspection catches small problems before they become breakdowns, keeps efficiency up, and extends your equipment's lifespan. Qualifying MidAmerican Energy customers can even get an AC tune-up for just $44 — MidAmerican pays $85 of the regular $129 price.

We give you a truly honest assessment — never a high-pressure pitch. As a rule of thumb, if your system is 15+ years old and facing a major repair, replacement often makes more financial sense, especially with up to $3,800 off a new system. Either way, we explain your options and let you decide.

Our True “Right Size” Guarantee: we perform a full heat-load calculation before quoting, guarantee your equipment keeps up with demand within 2 degrees (within reason), and if we ever get the sizing wrong, we replace it with the proper size at no cost.

Modern cold-climate heat pumps and ductless mini-splits perform well in central Iowa, especially paired with a furnace in a dual-fuel setup. They're also where the biggest energy-efficiency rebates live. We'll assess your home and tell you honestly whether one makes sense.

Elevated nitrate levels are a real concern in parts of Iowa. A reverse osmosis system helps purify your drinking water, and a water softener protects your plumbing, appliances, and skin from hard water. We're currently offering $200 off water softener and reverse osmosis installation, with financing available.

Tank water heaters cost less upfront; tankless units deliver endless hot water and lower operating costs over time. We install and service both. We'll walk you through the honest math for your household.

Yes. Burst pipe repair, sump pump replacement, disposal repair, shower installation, water filtration, and more — 24 hours a day. New customers currently save $25 on any plumbing service.

For $199.99 a year (or $16.67/month) you get an annual furnace inspection and maintenance, an annual A/C inspection and maintenance, no after-hours fees ever, 10% off any repair, and 24-hour priority service. Best of all: every dime you spend on the plan is credited back in full toward your replacement system when the time comes.

Up to $3,800 off a new home comfort system when you combine tax credits, rebates, and True Comfort discounts. Our True “Hassle Free” Guarantee means we do ALL the rebate and warranty paperwork for you — and we guarantee full factory rebates, or we pay double the difference.

Yes — flexible financing is available through our partner Synchrony, with options to fit most budgets. A new home comfort system shouldn't have to wait for the perfect moment.

No. Our True “No Hidden Charges” Guarantee: once we start the work, your price will not change. We ask a lot of questions up front so nothing gets missed — and if something comes up that we missed, we pay the difference.