Guide
Why Knowing the Signs of Hard Water in Your Home Can Save You Money
The signs of hard water in your home are easy to miss — until the damage is already done. If you've noticed white crusty buildup on your faucets, cloudy glasses coming out of the dishwasher, or skin that feels dry and tight after a shower, your water may be to blame. In fact, according to the U.S. Geological Survey, about 85% of homes across the country deal with hard water — and Des Moines area homes are no exception, since local groundwater picks up calcium and magnesium as it moves through the region's natural rock and soil.
Here's a quick look at the most common signs of hard water:
- White or chalky buildup on faucets, showerheads, and fixtures
- Soap scum that won't scrub off shower walls and tubs
- Spotty or cloudy dishes and glassware after washing
- Dry, itchy skin and dull or brittle hair after bathing
- Stiff, faded laundry even after a full wash cycle
- Soap that won't lather properly in the sink or shower
- Low water pressure from mineral-clogged pipes or showerheads
- Appliances wearing out faster than they should, especially your water heater
Left untreated, hard water can quietly drive up your energy bills, shorten the life of your appliances, and cause real damage to your plumbing system. The good news? Once you know what to look for, it's straightforward to identify and fix.
Signs of hard water in your home definitions:
- how hard water shortens water heater lifespan
- how to test your water hardness at home
- is hard water bad for your plumbing
8 Common Signs of Hard Water in Your Home
Living in Greater Des Moines means enjoying beautiful neighborhoods, friendly communities, and a high quality of life. However, our local geology also means dealing with highly mineralized groundwater. When rainwater filters through Iowa’s rich soil and limestone layers, it naturally dissolves minerals like calcium and magnesium. By the time this water reaches your home in West Des Moines, Waukee, or Ankeny, it is packed with these hardness elements.
If you are wondering whether your household water supply is carrying a heavy mineral load, you aren't alone. Many local homeowners only realize they have a water quality issue after noticing one of several everyday inconveniences. Recognizing these signs early can help you determine if you need to take action. For a deeper dive into whether your household needs a dedicated system, check out our guide on Do I Need a Water Softener in Iowa, as well as our overview of the top Signs You Need a Water Softener in Your Home.
Let’s break down the eight primary signs that point to hard water problems in your home.
Spotting the Signs of Hard Water in Your Home on Fixtures and Dishes
The most immediate and highly visible indicators of hard water show up in your kitchen and bathrooms. Because these spaces are used constantly, mineral residue left behind by evaporating water quickly collects on flat surfaces, glass, and metallic fixtures.
1. White, Chalky Limescale on Faucets and Showerheads
Have you noticed a stubborn, chalky white or grayish crust forming around your bathroom faucets, kitchen sink aerators, and showerhead nozzles? This crust is calcium carbonate, commonly referred to as limescale. As water evaporates from the metal surfaces of your fixtures, it leaves these heavy dissolved minerals behind. Over time, this scale hardens into a rock-like deposit that resists standard household cleaners.
In addition to looking unsightly, this buildup can clog the tiny holes in your showerhead, causing the water to spray in uneven directions or stop flowing from certain nozzles entirely.
2. Cloudy Glassware and Spotty Dishes
If you pull your favorite wine glasses or everyday plates out of the dishwasher and notice they look hazy, cloudy, or covered in tiny white spots, hard water is the likely culprit. The high mineral content prevents dishwashing detergents from rinsing clean, leaving a filmy residue on the surface of your dishes.
In severe cases, the minerals can actually scratch and etch glass permanently over time, leaving your glassware looking permanently fogged no matter how many times you scrub it.
3. Stubborn Soap Scum on Shower Doors and Tubs
When dissolved calcium and magnesium come into contact with soap, they undergo a chemical reaction. Instead of creating a rich, cleansing lather, they combine to form an insoluble, sticky gray curd known as soap scum. This waxy residue clings tenaciously to glass shower doors, ceramic tile, fiberglass tubs, and plastic shower curtains.
Worse yet, soap scum isn't just a cleaning headache. Scientific studies have shown that soap scum on shower curtains and walls can act as a breeding ground for microbial biofilms, which can harbor disease-spreading bacteria.
Recognizing Signs of Hard Water in Your Home on Skin, Hair, and Laundry
Hard water doesn't just affect the hard surfaces of your home; it also has a noticeable impact on your body and your fabrics. If you’ve felt like your personal care routine or your laundry cycles are falling short, your water quality might be the hidden cause.
4. Dry, Itchy Skin and Flat, Lifeless Hair
Do you step out of the shower feeling like your skin is tight, itchy, or covered in a sticky film? Hard water minerals make it incredibly difficult to rinse soap and body wash completely off your skin. The resulting soap film clogs your pores, strips away your skin's natural moisturizing oils, and can severely worsen conditions like eczema and general dryness.
Your hair suffers a similar fate. The minerals coat your hair strands like a heavy barrier, preventing moisture from penetrating. This leaves your hair feeling dry, brittle, flat, and exceptionally difficult to style. If you have color-treated hair, you will also notice that your expensive color fades much faster than normal.
5. Stiff, Dingy, and Faded Laundry
When you wash your clothes in hard water, the minerals bind with your laundry detergent, preventing it from fully dissolving and cleaning your fabrics. Instead of being washed away, the soap residue and minerals get trapped inside the fibers of your clothing, towels, and bedsheets.
As a result, your laundry comes out of the dryer feeling stiff, scratchy, and rough to the touch. White fabrics will quickly take on a dingy gray or yellow hue, and bright colors will fade prematurely. Because the mineral buildup weakens the fabric fibers, your clothes can actually wear out much faster than they would if washed in soft water.
6. Soap That Refuses to Lather
If you find yourself using massive amounts of hand soap, shampoo, or dish detergent just to get a decent bubble bath or soapy lather, you are experiencing the direct chemistry of hard water. Because calcium and magnesium actively neutralize the foaming agents in soaps, you may end up needing to use up to four times as much soap to achieve the same cleaning power as you would with soft water. This leads to wasting cleaning products and spending more on household supplies.
How Hard Water Affects Plumbing and Appliances
While the cosmetic issues are frustrating, the most expensive damage caused by hard water happens deep within your home's infrastructure. The hidden pipes and high-end water-using appliances in your home bear the brunt of mineral scale buildup.
7. Weak Water Pressure and Clogged Pipes
Just as cholesterol can build up and restrict blood flow in arteries, limescale builds up inside your plumbing pipes over time. This mineral accumulation gradually narrows the internal diameter of your water lines, restricting water flow.
If you have noticed a steady drop in water pressure across your home—or if certain faucets have slowed to a trickle—scale buildup inside your pipes is a strong possibility. In extreme cases, the pipes can become so restricted that they require professional clearing or complete replacement. To understand the long-term impact on your home's pipe network, read our detailed article on Is Hard Water Bad for Your Plumbing.
8. Frequent Appliance Breakdowns and Rising Energy Bills
Your water-using appliances—including your dishwasher, washing machine, and especially your water heater—rely on clean, efficient water flow to operate. When hard water runs through these systems, scale accumulates on heating elements, internal valves, and pumps.
This scale acts as an insulating layer. For example, in your water heater, the burner or heating element has to heat through a thick layer of rock-like scale before it can heat the water. Research shows that even a tiny layer of scale can reduce your water heater's energy efficiency significantly, driving up your monthly energy bills. Furthermore, this extra strain causes appliances to overheat and fail prematurely, with washing machines and water heaters often wearing out much faster than their standard lifespan. Learn more about this specific threat by reading How Hard Water Shortens Water Heater Lifespan.
How to Test Your Water Hardness at Home
If you suspect that your home is suffering from the effects of hard water, confirming your suspicions is the first step toward a solution. There are several ways to test your water quality, ranging from simple, quick tests you can perform right now to highly accurate professional analyses.
Here are the most common ways to test your water hardness:
- The Soap Bottle Test (DIY): This is a quick and fun way to get a general idea of your water's hardness without spending any money. Find a clean, empty plastic bottle and fill it about halfway with cold tap water. Add 5 to 10 drops of liquid dish soap (make sure it's a basic soap, not one formulated with extra moisturizers or "softening" agents). Cap the bottle and shake it vigorously for a few seconds. If the bottle immediately fills with a thick layer of fluffy, long-lasting suds and the water below remains clear, your water is likely relatively soft. If the soap barely foams, creates a cloudy liquid, and the bubbles quickly dissolve, you have hard water.
- Water Hardness Test Strips: Available at most local home improvement stores around Urbandale, Johnston, and Grimes, these inexpensive paper strips are coated with chemical reagents. You simply dip a strip into a cup of tap water for a few seconds, wait for it to change color, and compare the color to a chart on the package. The chart will tell you your water hardness in grains per gallon (GPG) or parts per million (PPM).
- Professional Water Analysis: While DIY tests are helpful for a quick check, they cannot give you the precise, highly detailed picture of your water's mineral profile that a professional test can. A professional plumber or water treatment specialist can measure your exact GPG of hardness, while also checking for other common groundwater contaminants like iron, manganese, and chlorine.
For step-by-step guidance on how to perform these checks and interpret the results accurately, read our comprehensive guide on How to Test Your Water Hardness at Home.
Solutions for Treating Hard Water in Greater Des Moines
Once you have confirmed that hard water is affecting your home, the next step is choosing the right treatment method. Depending on the severity of your water's mineral content and your household's specific needs, you might benefit from a water softener, a water filtration system, or a combination of both.
To help you understand the differences, let's compare the primary water treatment options:
| Feature | Salt-Based Water Softener | Water Filtration System | Salt-Free Water Conditioner |
|---|---|---|---|
| Primary Technology | Ion exchange using resin beads and salt brine | Physical and chemical barriers (carbon, sediment, RO) | Template Assisted Crystallization (TAC) |
| Removes Minerals? | Yes (exchanges calcium/magnesium for sodium/potassium) | No (unless using a Point-of-Use Reverse Osmosis system) | No (neutralizes minerals so they don't stick to surfaces) |
| Eliminates Soap Scum? | Yes | No | No (some reduction, but minerals remain in water) |
| Protects Pipes & Appliances? | Yes (highly effective at preventing and reversing scale) | No (unless paired with a specific scale-prevention filter) | Yes (prevents scale buildup on heating elements) |
| Improves Skin & Hair Feel? | Yes (noticeably smoother skin and hair) | No (unless filtering out chlorine/contaminants) | Minimal change in water "feel" |
| Removes Chlorine & Odors? | No | Yes (highly effective at improving taste and smell) | No |
Understanding Your Options
Choosing the right system depends entirely on your home's unique water chemistry and your family's priorities:
- Salt-Based Ion-Exchange Water Softeners: This is the gold standard for treating hard water. These systems use resin beads charged with sodium or potassium ions. As hard water passes through the tank, the calcium and magnesium ions physically bind to the resin, which releases a tiny, harmless amount of sodium or potassium in exchange. The result is measurably soft water that completely eliminates scale, soap scum, and dry skin issues.
- Water Filtration Systems: While standard water filters are fantastic for removing chlorine, chemicals, heavy metals, and unpleasant tastes or odors, they do not remove the dissolved minerals that cause water hardness.
- Combination Systems: For many homeowners in areas like Altoona, Pleasant Hill, and Bondurant, the ultimate solution is to use both systems together. This gives you the best of both worlds: clean, great-tasting filtered water paired with the scale-preventing, skin-softening benefits of a dedicated water softener.
To compare these technologies in depth, check out our guide on Water Softener vs Water Filtration Comparison. If you are wondering if you can run both systems simultaneously in your home, read our analysis on whether you Can You Use Both a Water Softener and a Filter. Ready to explore system options for your home? Learn about our professional installation services at Water Softener Systems Des Moines Des Moines IA.
Frequently Asked Questions About Hard Water
We receive many questions from local homeowners about water quality and treatment. Here are some of the most common questions we hear:
Is hard water safe to drink?
Yes, hard water is generally safe to drink. The calcium, magnesium, and other trace minerals it contains are not harmful to human health; in fact, they are essential nutrients that your body needs anyway. However, many people find that very hard water has an unpleasant, metallic, or chalky taste and odor. While drinking it won't hurt you, the negative impact it has on your plumbing, appliances, skin, and hair makes treating it highly beneficial for your overall home comfort and budget.
Can hard water cause plumbing leaks?
Yes, over time, hard water can contribute to plumbing leaks. As mineral scale builds up inside your pipes, it creates restriction and increases the overall water pressure within your system. Additionally, minerals can react with older metal pipes, accelerating corrosion from the inside out. This combination of increased pressure and localized corrosion can eventually lead to pinhole leaks, weakened pipe joints, and appliance hose failures. If you suspect your existing water softener is having issues or causing leaks of its own, read our guide on Water Softener Leak Repair.
How long do water softeners typically last?
A high-quality, professionally installed water softener typically lasts between 10 and 15 years. The exact lifespan of your system depends on several factors, including the initial hardness level of your water, your household's daily water usage, and how well the system is maintained. To keep your system running efficiently for as long as possible, it's important to check the salt levels monthly, break up any salt bridges that form in the brine tank, and have a professional plumber perform an annual inspection and system flush.
Protect Your Home's Plumbing with True Comfort
If you've noticed the signs of hard water in your home, you don't have to live with the daily frustrations of soap scum, dry skin, faded laundry, and declining appliance performance. Investing in your water quality is one of the smartest ways to protect your home's plumbing infrastructure, extend the life of your expensive appliances, and restore comfort to your daily routines.
At True Comfort Heating, Cooling and Plumbing, we are dedicated to helping homeowners across the Greater Des Moines area—including Des Moines, West Des Moines, Waukee, Ankeny, Urbandale, Johnston, Altoona, Pleasant Hill, and Bondurant—enjoy clean, safe, and soft water. We treat our customers like family, offering honest assessments, dependable plumbing services, and customized water treatment solutions tailored to your home's unique needs.
Ready to say goodbye to hard water problems for good? Contact us today to schedule a professional water analysis or system consultation. Explore our comprehensive services at True Comfort Plumbing and let us bring true comfort back to your home.
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Customer Testimonials
Our customers consistently praise our exceptional service and attention to detail. We strive to exceed expectations and deliver outstanding results every time.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
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