Guide
Why Water Heater Code Compliance Protects Your Family and Investment
Water heater code compliance ensures your family’s safety and protects your home from serious hazards like fires, carbon monoxide poisoning, and water damage. These regulations also preserve your warranty and prevent costly violations that could affect your home’s resale value.
Key water heater code compliance areas include:
- Location requirements – Proper clearances and prohibited areas (bedrooms, bathrooms)
- Safety devices – Temperature & pressure relief valves with correct discharge piping
- Venting systems – Adequate combustion air and proper exhaust for gas units
- Support and drainage – Seismic strapping, drain pans, and leak protection
- Professional installation – Licensed work that meets manufacturer warranty requirements
Most homeowners don’t realize that improper water heater installation can void warranties and create life-threatening risks. As one industry expert noted: “Installing a tank water heater might seem easy, but some of these common mistakes could be life-threatening.”
The consequences of non-compliance go beyond failed inspections. Water heaters can explode if installed incorrectly, sending tanks flying over 100 feet. Gas units without proper venting can cause carbon monoxide poisoning, while missing drain pans can lead to thousands in water damage.
Understanding these codes isn’t just about following rules – it’s about protecting what matters most.
The Foundation of Water Heater Code Compliance: National vs. Local Rules
Think of water heater code compliance like a recipe that starts with basic ingredients but gets tweaked by every cook who uses it. The “base recipe” comes from national codes like the International Residential Code (IRC) and International Plumbing Code (IPC), which provide the fundamental safety standards that protect families across America.
Chapter 28 of the IRC spells out the detailed requirements for water heater installations – everything from proper clearances to venting requirements. These codes get updated every few years as we learn more about safety and efficiency, kind of like how your grandmother’s recipes evolved over time.
But here’s where things get interesting: your local city can add its own special touches to these national standards. Des Moines area codes might have specific requirements that differ from what you’d find in other parts of Iowa. It’s like how every family has their own twist on grandma’s famous cookies – the basics are the same, but each version has unique details.
This is exactly why professional knowledge matters so much. At True Comfort, we don’t just memorize one set of rules and call it good. We stay current with both national standards and local amendments because your family’s safety depends on getting every detail right. When you’re wondering why a water heater replacement might be necessary, code compliance often plays a bigger role than most homeowners realize.
Beyond installation rules, the water heater itself must meet strict standards from certification bodies like ANSI (American National Standards Institute) and UL (Underwriters Laboratories). When you see those familiar marks on your water heater, you’re looking at proof that the unit has been rigorously tested for safety and performance. These aren’t just stickers – they’re your assurance that the equipment won’t let you down when you need hot water most.
Understanding Local Water Heater Code Compliance
Navigating local water heater code compliance often catches homeowners off guard. You might think that knowing the national codes is enough, but every city in the Des Moines metro area can have its own quirks. Urbandale building codes might handle certain requirements differently than Ankeny permits or Johnston regulations.
We always tell our customers: don’t assume what worked for your neighbor will automatically work for you, especially if you live in different cities. Cities like Waukee make their permit and application information available online, but interpreting what that means for your specific situation takes experience.
The importance of permits can’t be overstated, even though we know they feel like extra paperwork. Think of permits as your insurance policy – they ensure your installation meets local safety standards and protect you from future headaches. The inspection process might seem like a hassle, but it’s actually your friend. An inspector’s trained eye catches potential problems before they become dangerous or expensive.
Building codes vary by city, and what passes inspection in one area might not fly in another. Without proper permits and inspections, you risk fines, insurance complications, and problems when selling your home. That’s why working with licensed professionals who understand these local nuances makes such a difference.
At True Comfort, we handle the permitting process as part of our service because we know these requirements inside and out. We’ve seen too many DIY installations that seemed fine until inspection time rolled around. Our team stays current with local amendments and changes, so you don’t have to worry about whether your installation will pass muster with city inspectors.
Key Installation Requirements You Can’t Ignore
Here’s something we see far too often: homeowners who think installing a water heater is just like hooking up a garden hose. The reality? Water heater code compliance involves dozens of specific requirements that can mean the difference between a safe, efficient system and a dangerous disaster waiting to happen.
We’ve responded to countless calls where well-meaning DIY attempts led to serious problems. One homeowner tried to save money by installing their own unit, only to find they’d created a carbon monoxide hazard that could have been fatal. Another bypassed the permit process entirely, then faced thousands in fines when they tried to sell their home.
The truth is, modern water heaters are sophisticated appliances with complex safety systems. Professional installation isn’t just recommended – it’s essential for protecting your family and your investment. Our team at True Comfort has seen what happens when installations go wrong, and we’re committed to doing it right the first time. You can learn more about our thorough installation process here: How We Carry Out Water Heater Installation.
Proper Location, Support, and Drainage
Think of your water heater’s location as its first line of defense. Water heater code compliance starts with understanding where these units can and cannot go – and some of these rules might surprise you.
Bedrooms and bathrooms are absolutely off-limits for gas water heaters. Why? Carbon monoxide from fuel-burning appliances can be deadly in enclosed sleeping areas. Even that convenient closet might not work unless it meets very specific ventilation requirements.
Clearance requirements aren’t suggestions – they’re safety mandates. While some newer units are designed for tighter spaces, most water heaters need at least 4 inches on the sides and back, with a full 24 inches in front for service access. We’ve seen too many units crammed into spaces where technicians can’t safely perform maintenance.
If your water heater lives in the garage, there’s a crucial rule that protects your entire family. The ignition source must sit at least 18 inches above the floor. Gasoline vapors are heavier than air and settle low, creating an explosion risk if they meet a pilot light or burner at ground level.
Seismic strapping might seem like overkill in Iowa, but it’s required in many areas. These metal straps anchor your water heater to the wall at two points – the upper and lower thirds of the unit. During earthquakes or severe weather, an unstrapped water heater can topple over, rupturing gas lines and creating fire hazards.
Drain pans are your insurance policy against water damage. If your water heater sits anywhere a leak could damage finished surfaces – like a basement, attic, or upper floor – you need a watertight pan underneath. This pan must be made of approved materials (usually galvanized steel for gas units) and connected to a drain line that safely carries water away from your home.
The drain line itself has specific requirements too. It needs to be at least 3/4 inch in diameter and terminate where you can see it – typically 6 to 24 inches above ground outside your home. This way, if your water heater starts leaking, you’ll know about it before major damage occurs.
Venting and Combustion Air for Gas Water Heaters
Gas water heaters are like people – they need to breathe properly to function safely. Water heater code compliance for gas units focuses heavily on ensuring adequate combustion air and proper venting, and for good reason.
Combustion air is literally a matter of life and death. Gas appliances need fresh oxygen to burn cleanly. Without enough air, they produce carbon monoxide instead of safely burning the fuel. Modern homes are built so tightly that natural air infiltration often isn’t sufficient, especially if your water heater is in a small enclosed space.
Backdrafting is the nightmare scenario we work to prevent. This happens when your water heater can’t get enough fresh air, creating negative pressure that pulls exhaust gases back into your home. Carbon monoxide is colorless and odorless – you won’t know there’s a problem until it’s potentially too late.
Vent pipe selection determines how much clearance you need from combustible materials. Single-wall metal vents require 6 inches of clearance, while double-wall B-vent systems need only 1 inch. Using the wrong type or ignoring clearance requirements creates serious fire hazards.
Proper slope in your vent system ensures exhaust gases flow out instead of pooling in the pipes. Vent connectors must slope upward at least 1/4 inch per foot from the water heater. It sounds technical, but it’s actually simple physics – hot gases rise, and we need to help them along.
Even something as basic as the draft hood connection can cause problems if done incorrectly. This component helps ensure proper airflow, but it must be securely fastened with the manufacturer’s screws. Skip this step, and you risk failed inspections and safety hazards.
Our team specializes in gas water heater installations that meet all safety requirements. Learn more about our gas water heater services: Gas Water Heaters.
Key Aspects of Water Heater Code Compliance for Safety Devices
The safety devices on your water heater aren’t optional extras – they’re engineered systems designed to prevent catastrophic failures. Water heater code compliance requires these devices to be installed correctly, because when they fail, the consequences can be devastating.
The Temperature and Pressure (T&P) relief valve is your water heater’s most critical safety feature. Think of it as an emergency escape hatch for dangerous pressure buildup. When water gets too hot or pressure gets too high, this valve automatically opens to prevent your water heater from becoming a bomb.
The discharge pipe connected to your T&P valve has about 14 specific code requirements, and every one matters. The pipe must discharge through an air gap in the same room where you can see it, match the valve diameter, and terminate within 6 inches of the floor. It can’t have any valves or traps that might block flow, and it must be made of approved materials.
Why so many rules? Because a blocked or improperly installed discharge pipe can prevent the relief valve from working, turning a safety device into a failure point.
Expansion tanks become necessary when your home has a closed water system – usually meaning you have backflow prevention devices on your main water line. As water heats up, it expands. In a closed system, this expanding water has nowhere to go, creating dangerous pressure throughout your plumbing.
An expansion tank provides a cushioned space for this thermal expansion, protecting your pipes, fixtures, and water heater from pressure damage. If you’re experiencing unusual pressure issues, your expansion tank might need attention: Water Heater Pressure Problems Des Moines.
Sediment traps on gas lines might look like simple pipe fittings, but they serve an important purpose. These create a “hard turn” that gas can steer but debris cannot. Any sediment in your gas line gets trapped here instead of entering your water heater’s delicate gas valve, preventing costly damage and ensuring reliable operation.
Dedicated shut-off valves on the cold water supply line might seem like a small detail, but they make a huge difference during maintenance or emergencies. This valve lets us isolate just the water heater without shutting off water to your entire home – a convenience that becomes invaluable when you need repairs.
Every one of these safety devices must be installed correctly to ensure water heater code compliance and, more importantly, your family’s safety. That’s why professional installation isn’t just recommended – it’s essential.
Navigating Energy Efficiency and Certification
When we talk about water heater code compliance, we’re not just looking at safety – we’re also ensuring your new unit meets today’s energy efficiency standards. It’s a win-win situation: you get lower energy bills while helping the environment, and your installation stays compliant with federal regulations.
The Uniform Energy Factor (UEF) is your best friend when shopping for a new water heater. Introduced by the Department of Energy (DOE) in 2017, this standardized rating makes it easy to compare different models. Think of it like miles per gallon for cars – the higher the UEF number, the more efficient your water heater will be. When we help you choose a replacement unit, we always point out these ratings so you can make the most informed decision for your home and budget.
The DOE doesn’t just set these standards and walk away. They’re constantly updating energy conservation requirements, pushing manufacturers to innovate and create even more efficient units. What this means for you is that even if your 10-year-old water heater was considered efficient back in the day, today’s models will likely blow it out of the water in terms of performance and energy savings.
You’ve probably seen those bright yellow EnergyGuide labels on appliances. While they’re not directly part of water heater code compliance, they’re incredibly helpful for understanding what you’ll pay to operate your new unit. These labels show estimated annual operating costs and help you compare similar models side by side. We always encourage our customers to look at these – sometimes spending a bit more upfront can save hundreds over the unit’s lifetime.
Certification matters immensely when it comes to compliance and safety. The American National Standards Institute (ANSI) develops thousands of standards that define how water heaters should perform, while Underwriters Laboratories (UL) puts units through rigorous safety testing. When you see those ANSI or UL marks on your water heater, you know it’s been thoroughly vetted. We only install certified units because your family’s safety isn’t worth cutting corners.
Here’s something that keeps us on our toes: these regulations are always evolving. The regulatory landscape changes as new technologies emerge and safety insights develop. The American National Standards Institute (ANSI) regularly updates its standards, sometimes even harmonizing with international requirements. This constant evolution is exactly why professional installation matters – we stay current with all these changes so you don’t have to.
If you’re considering a highly efficient option, tankless water heaters represent some of the most advanced technology available today. These units not only meet strict efficiency standards but often exceed them significantly: Tankless Water Heaters: Efficient Choice.
The bottom line? Energy efficiency and certification aren’t just bureaucratic requirements – they’re your guarantee of getting a water heater that’s safe, reliable, and won’t break the bank to operate.
Frequently Asked Questions about Water Heater Regulations
Over the years, we’ve helped countless Des Moines area homeowners steer the sometimes confusing world of water heater code compliance. Here are the questions that come up most often in our conversations:
Do I need a permit to replace my water heater in the Des Moines area?
The short answer? Almost certainly yes. Whether you’re in Des Moines proper, Urbandale, Ankeny, Johnston, or Waukee, you’ll likely need a permit for water heater replacement. Each city has its own specific requirements, and what applies in one municipality might be slightly different in the next.
Here’s why permits matter: they’re not just bureaucratic red tape. The permit process ensures that your installation gets properly inspected and meets all local safety standards. Think of it as a safety net that protects your family and your investment.
As licensed plumbers, we handle the permitting process for our customers all the time. We know which forms to fill out, what inspections are required, and how to steer the local requirements efficiently. Many cities make this information readily available online – you can check out Waukee’s process here: Permits & Applications | Waukee, IA – Official Website.
The bottom line? Don’t skip the permit. It might seem like an extra step, but it’s essential for water heater code compliance and can save you headaches down the road.
Can a DIY installation void my water heater’s warranty?
This is one of those “yes, absolutely” situations that catches many homeowners off guard. Most water heater manufacturers are crystal clear about this: they require professional installation by a licensed contractor to maintain warranty coverage.
It’s not that manufacturers don’t trust your handy skills – it’s about liability and safety. If something goes wrong with a DIY installation, the manufacturer doesn’t want to be on the hook for damages that weren’t caused by a defective product. They want assurance that the unit was installed correctly according to their specifications and local codes.
But warranty concerns are just the tip of the iceberg. Water heater code compliance exists for serious safety reasons. We’ve seen the aftermath of improper installations: water damage from leaking connections, carbon monoxide issues from poor venting, and even more dangerous situations. Your homeowner’s insurance might also deny claims if they find that a non-compliant DIY installation caused the problem.
The documentation trail matters too. Professional installation provides a paper trail that proves the work was done correctly and by qualified personnel. This protection is worth far more than any money you might save attempting the work yourself.
Is an expansion tank always required for a water heater?
This question gets a bit technical, but here’s what you need to know: it depends on your specific situation and local code amendments. The International Residential Code (IRC) doesn’t require expansion tanks in every scenario, but many Des Moines area cities have adopted local amendments that do require them in certain situations.
The key factor is whether your home has what’s called a “closed water system.” This typically happens when there’s a backflow preventer installed on your main water line. In a closed system, heated water has nowhere to go when it expands, creating dangerous pressure buildup throughout your plumbing system.
Without an expansion tank in a closed system, that thermal expansion can wreak havoc. We’re talking about damaged pipes, stressed fixtures, and premature water heater failure. The expansion tank acts like a cushion, giving that expanding water somewhere safe to go.
Even when not strictly required by code, we often recommend expansion tanks as a smart investment. They’re relatively inexpensive compared to the potential damage they prevent, and they can significantly extend the life of your water heater and plumbing system.
When we assess your home for water heater code compliance, we’ll evaluate whether your system needs an expansion tank based on both code requirements and best practices. Every home is different, and what works in one situation might not be right for another.
Conclusion: Ensuring a Safe and Compliant Installation
After walking through all these requirements, you might be feeling a bit overwhelmed – and that’s completely normal! Water heater code compliance really is a complex web of safety measures, efficiency standards, and local regulations that work together to protect what matters most: your family and your home.
The truth is, every single detail we’ve covered – from the precise placement of your T&P valve discharge pipe to ensuring proper combustion air for gas units – exists for a very real reason. These aren’t just bureaucratic hoops to jump through. They’re lessons learned from decades of experience, sometimes from tragic accidents that could have been prevented.
Think about it: a properly installed water heater with all the right safety devices can quietly serve your family for 10-15 years without incident. But cut just one corner – maybe skip the expansion tank or install the vent with the wrong slope – and you could be looking at anything from a flooded basement to a life-threatening carbon monoxide situation.
The complexity of these codes, especially with how they vary from Urbandale to Ankeny to Johnston, makes professional installation not just smart but essential. We’ve seen too many well-intentioned DIY projects turn into expensive headaches when the inspection fails or, worse, when something goes wrong months later.
At True Comfort, we’ve made it our mission to take all this complexity off your shoulders. Our team knows the ins and outs of water heater code compliance across the entire Des Moines metro area. We handle the permits, ensure every safety device is installed correctly, and make sure your new water heater passes inspection the first time.
But our commitment goes beyond just installation day. With our maintenance plan membership, you’ll never worry about after-hours fees, and we’ll even credit your maintenance costs toward new equipment when the time comes. It’s our way of building a relationship that keeps your hot water flowing safely for years to come.
Don’t risk your family’s safety or your home’s protection with a non-compliant installation. Trust the experts who understand that water heater code compliance isn’t just about following rules – it’s about doing right by the families we serve. Ready to ensure your water heater is installed safely and correctly? Water Heater Installation Des Moines.
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I cannot recommend this company enough. We were horribly jerked around by Angels Heating and Cooling. Northwind took the time to answer all our questions, we're professional, timely, affordable and sent a great technician to fix our gas fireplace.
We had a duel fuel system installed by Northwind. Our experience from installation to post installation service has been amazing.
Our fireplace had not been working. This was the only company that was willing to come out. Wes the technician was great. Diagnosed the problem and fixed it. Spoke to Deanna on the phone. She has awesome customer service skills. I would use them again and highly recommend them.
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Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
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