Guide
A Practical Guide to What to Consider Before Replacing Your Water Heater
Learn what to consider before replacing your water heater with this practical guide covering types, sizing, permits, and maintenance for Des Moines homes.
What to Consider Before Replacing Your Water Heater (And Why It Matters)
Knowing what to consider before replacing your water heater can save you from a stressful, costly emergency — especially here in Des Moines, where a failed unit in the middle of an Iowa winter is no small inconvenience. About 8 million water heaters are replaced across the United States every year, and most homeowners only start thinking about it after the hot water runs out or a leak appears. That reactive approach often leads to rushed decisions, wrong equipment choices, and headaches that could have been avoided.
Here is a quick overview of the key factors to evaluate before you replace your water heater:
Before replacing your water heater, consider:
- Age and condition - Tank water heaters typically last 8-12 years; tankless models can last 20+ years
- Warning signs - Rust, leaks, strange noises, and inconsistent hot water signal it is time to act
- Repair vs. replace - Repeated repairs on an aging unit rarely make financial sense
- Water heater type - Choose between traditional tank, tankless, or heat pump (hybrid) models
- Fuel source - Natural gas, electric, propane, and solar each have different costs and requirements
- Sizing and capacity - Match the unit to your household's peak hot water demand
- Installation requirements - Venting, gas lines, and electrical upgrades may be needed
- Permits and local codes - Most Iowa municipalities require a permit and inspection
- Rebates and incentives - Federal tax credits and utility rebates can offset upfront costs
- Warranty coverage - Understand both the manufacturer and labor warranties before you buy
- Long-term maintenance - Annual flushing, anode rod checks, and descaling protect your investment
Water heating accounts for as much as 18% of a home's total energy use, so the decision you make here has real, lasting impact on your comfort and your monthly bills. This guide walks you through every factor — clearly and in plain language — so you can make a confident, informed choice.
Simple what to consider before replacing your water heater word guide:
Assessing Your Current System: When to Repair vs. Replace
It is easy to ignore your water heater when it is tucked away in a basement or utility closet. But understanding its current condition is the first step in making an informed decision. Waiting for a catastrophic failure often means dealing with a flooded basement, ruined drywall, and the pressure of buying whatever replacement unit is available immediately, rather than the one that is best for your home.
The average life of a water heater with a traditional storage tank is about 10 years, though they can fail as early as 8 years or stretch to 12 with meticulous care. Tankless systems, by comparison, regularly last 20 years or more. If your unit is approaching or has passed these milestones, you should proactively evaluate its health.
Over time, minerals in our local Iowa water supply settle to the bottom of storage tanks. This sediment buildup forms a thick, insulating layer between the burner or heating elements and the water, forcing the system to run longer and hotter to achieve the same temperature. This extra thermal stress weakens the steel tank, eventually leading to a permanent, unrepairable leak.
To help you decide if your system is on its last legs, we have put together a comprehensive guide on How to Know When to Replace Your Water Heater.
Key Warning Signs Your Water Heater is Failing
Your water heater will usually try to tell you it is struggling before it gives out entirely. Keep an eye and an ear out for these common red flags:
- Rusty or Discolored Water: If rusty water only appears when you run the hot tap, it is a strong indicator that the inside of your water heater's tank or its sacrificial anode rod is corroding. If the rust is coming from both hot and cold taps, the issue may lie within your home's main plumbing lines instead.
- Strange Noises: Loud rumbling, popping, or banging noises coming from the utility room are classic signs of heavy sediment buildup. As water gets trapped beneath the sediment layer at the bottom of the tank, it boils and bursts through, creating these distinct, unsettling sounds.
- Temperature Fluctuations: If your morning shower starts hot but quickly turns lukewarm, or if you experience sudden blasts of cold water, your heating elements or gas burners are likely failing, or the internal dip tube has deteriorated.
- Frequent Repairs: If you have had a plumber out multiple times over the last year to replace thermostats, heating elements, or valves, your system is telling you it is tired.
What to Consider Before Replacing Your Water Heater vs. Repairing It
When a water heater acts up, the big question is always: Can we fix this, or do we need a new one?
To make the right choice, consider the age of your system first. If your tank water heater is under 8 years old and experiencing a minor issue — like a faulty thermocouple, a broken thermostat, or a bad heating element — a straightforward repair is usually the smartest, most cost-effective route. These components are easily replaced by a professional.
However, if the tank itself is actively leaking, there is no repair that can save it. Steel tank corrosion is irreversible, and the unit must be replaced immediately to prevent major water damage.
Additionally, you should weigh the long-term energy efficiency and reliability of your current system. Older units operate at a fraction of the efficiency of modern, ENERGY STAR® certified models. If you keep spending money to patch up an old, inefficient system, you are essentially paying for a new water heater in increments without actually getting the benefits of lower utility bills and reliable hot water. Finally, safety risks like exhaust venting failures on old gas units or electrical shorts on aging electric models make preemptive replacement the much safer choice for your family.
What to Consider Before Replacing Your Water Heater: Types and Fuel Sources
If you decide replacement is the right path, your next step is exploring the diverse range of systems on the market today. Water heaters are not one-size-fits-all, and the technology has advanced significantly over the last decade.
The fuel source available in your home is one of the most critical factors when determining what to consider before replacing your water heater. Most homes in the Greater Des Moines area rely on natural gas or electricity, though some rural properties utilize propane. If you are looking to customize your system, read our expert breakdown on How to Choose the Right Water Heater.
Traditional Tank vs. Tankless Systems
The most fundamental choice you will make is between a traditional storage tank water heater and a modern tankless (on-demand) system.
Traditional tank water heaters keep a reservoir of hot water (usually 40 to 55 gallons) heated 24/7 so it is ready when you open a tap. They have a lower upfront installation cost and are familiar to most homeowners. However, they constantly lose heat through the tank walls — a phenomenon known as standby heat loss — which means they consume energy even when you are asleep or away on vacation.
Tankless water heaters do not use a storage tank. Instead, they use high-powered gas burners or electric elements to heat water instantly as it flows through the unit. This on-demand heating eliminates standby energy loss, saves significant floor space by mounting directly to the wall, and provides an endless supply of hot water.
To help you visualize the differences, look at our Tankless vs. Tank Water Heater Comparison and review the table below:
| Feature | Traditional Storage Tank | Tankless (On-Demand) |
|---|---|---|
| Average Lifespan | 8 to 12 years | 20+ years |
| Upfront Cost | Lower | Higher |
| Energy Efficiency | Standard (subject to standby heat loss) | High (heats only on demand; 10%–35% savings) |
| Space Required | Large footprint (requires floor space) | Compact (wall-mounted, frees up floor space) |
| Hot Water Supply | Limited to tank capacity (reheat time required) | Endless (limited only by flow rate) |
| Maintenance | Annual flush, anode rod inspection | Annual descaling (especially in hard water areas) |
Energy-Efficient Heat Pump (Hybrid) Water Heaters
If you have an all-electric home but want the absolute highest efficiency possible, a heat pump water heater (also known as a hybrid water heater) is an exceptional choice.
Instead of generating heat directly through electric resistance elements, a hybrid water heater works like a refrigerator in reverse. It uses a compressor and refrigerant to pull heat out of the surrounding air and transfer it directly into a built-in water storage tank. Because it moves heat rather than creating it, a heat pump water heater can be up to three to four times more efficient than a standard electric resistance unit.
An ENERGY STAR certified electric heat pump water heater can save a household of four hundreds of dollars per year on electric bills compared to a standard model. However, they do require specific installation conditions. Because they pull heat from the air, they need to be placed in a room with sufficient airspace (usually around 1,000 cubic feet), they produce a small amount of cool exhaust air, and they require a condensate drain or pump to manage the moisture they pull from the air.
Sizing, Capacity, and Installation Requirements
Choosing the right type of water heater is only half the battle; it must also be sized correctly to handle your household's peak hot water demands. An undersized unit will leave you shivering in the shower, while an oversized unit will inflate your upfront purchase and operating costs unnecessarily.
Sizing Your Water Heater for Des Moines Winters
Sizing a water heater in Iowa requires accounting for our dramatic seasonal temperature swings. In the middle of a freezing Des Moines winter, the municipal groundwater entering your home can drop to near-freezing temperatures.
To turn that icy incoming groundwater into a comfortable 120°F shower, your water heater has to perform a massive "temperature rise" of 70°F to 80°F.
- For traditional tank water heaters, sizing is determined by the First-Hour Rating (FHR). This rating measures how many gallons of hot water the unit can reliably deliver in a single hour starting with a fully heated tank. We calculate this by looking at your family's busier mornings (showers, laundry, and dishwasher running simultaneously).
- For tankless water heaters, sizing is based on Gallons Per Minute (GPM) and the required temperature rise. Because our winter groundwater is so cold, a tankless unit has to work harder and may produce slightly fewer GPMs in January than it does in July. We must size your tankless system based on these winter extremes to ensure you never run out of hot water when you need it most.
What to Consider Before Replacing Your Water Heater Regarding Installation Logistics
When you are switching from an older water heater to a modern system, the installation is rarely a simple "plug-and-play" swap. There are several physical and structural logistics that must be evaluated beforehand.
If you are upgrading from an older atmospheric-vent gas water heater to a high-efficiency condensing gas tankless or tank model, your existing chimney venting will no longer work. High-efficiency units extract so much heat from the combustion gases that the exhaust is cool enough to condense into water. This cool exhaust must be vented horizontally through an exterior wall using PVC pipes rather than venting vertically through a metal chimney.
For electric systems, upgrading to a tankless model or a hybrid heat pump can require changes to your home's electrical panel. Electric tankless units demand an immense amount of electrical current instantaneously, often requiring multiple 40-amp double-pole breakers and a total home service upgrade to 200 amps.
We recommend reading our guide on Preparing Your Home for Water Heater Installation to ensure your space is ready.
Permits, Rebates, and Long-Term Maintenance
A professional water heater replacement involves navigating local building codes, maximizing your financial incentives, and establishing a plan to protect your investment over the coming decades.
Iowa Permits and Code Compliance
Many homeowners are surprised to learn that replacing a water heater requires a municipal permit and a follow-up safety inspection. In Des Moines and surrounding communities like West Des Moines, Ankeny, and Waukee, local building codes dictate exactly how water heaters must be installed.
These rules are not just bureaucratic red tape; they exist to protect your home and your family. Gas lines must be properly pressure-tested to prevent leaks, venting must be verified to prevent deadly carbon monoxide backdrafting into your living spaces, and pressure-relief valves must be piped correctly to prevent dangerous tank explosions. Furthermore, unpermitted installations can complicate future home sales and may even lead to home insurance claims being denied if a leak causes property damage.
For details on local requirements, check out our guide: Do I Need a Permit for Water Heater Replacement in Iowa?.
Rebates, Incentives, and Warranties
Investing in an energy-efficient water heater is made much easier by a variety of available rebates and tax incentives:
- Federal Tax Credits: Under the Inflation Reduction Act, homeowners who install an ENERGY STAR certified heat pump water heater can qualify for federal tax credits covering up to 30% of the total project cost (up to a maximum credit of $2,000).
- Utility Rebates: Local utilities serving our area, such as MidAmerican Energy, frequently offer lucrative cash-back rebates for upgrading to high-efficiency gas or heat pump water heaters.
- Manufacturer and Labor Warranties: Standard water heaters typically come with a 6- to 12-year manufacturer warranty on the tank and parts. When you work with us, we also provide clear, written labor warranties so you are fully protected against any unexpected installation issues down the line.
Post-Installation Maintenance Requirements
To keep your new water heater operating at peak efficiency and protect its warranty, you must perform routine, preventative maintenance:
- Annual Tank Flushing: For traditional tank systems, flushing the tank once a year washes away accumulated sediment, keeping the burners efficient and preventing tank damage.
- Anode Rod Inspections: The sacrificial anode rod inside a tank water heater attracts corrosive elements in the water so they eat the rod instead of the steel tank. This rod should be checked every 2 to 3 years and replaced when worn down to extend your tank's life indefinitely.
- Tankless Descaling: If you install a tankless system in an area with hard water, dissolved minerals can build up on the copper heat exchanger. Running a descaling solution through the unit annually keeps the heat transfer efficient and protects the system from overheating.
Frequently Asked Questions About Water Heater Replacement
How long does a professional water heater installation take?
A standard, like-for-like traditional tank replacement typically takes a professional plumber between 2 to 4 hours to complete. This includes turning off the utilities, draining and hauling away the old tank, positioning the new unit, making the plumbing and gas or electrical connections, and testing the system.
If you are converting from a tank to a tankless system, the process is more complex and can take anywhere from a half-day to a full day, as it involves mounting the new unit, running new PVC venting, and potentially upgrading gas lines or electrical circuits.
Will a new water heater improve my home's resale value?
Yes, absolutely. Homebuyers in Greater Des Moines appreciate the peace of mind that comes with a brand-new, professionally installed utility system. A modern tankless or hybrid heat pump water heater is an especially strong selling point because it highlights lower monthly operating costs and modern home upgrades. Having fully permitted, code-compliant paperwork on hand during a home inspection makes the closing process much smoother.
Can I convert from a gas water heater to an electric heat pump model?
Yes, converting from gas to an electric heat pump is a very popular choice for homeowners looking to reduce their fossil fuel usage or simplify their home's mechanical systems.
To make this conversion, you will need a dedicated 240-volt electrical circuit run from your main electrical panel to the water heater location. You will also need to safely cap off the old gas line and seal the chimney or venting flue. Our team can easily evaluate your electrical panel to ensure you have the capacity for this upgrade.
Conclusion
Replacing your water heater is an investment in your daily comfort, your safety, and your home's energy efficiency. By taking the time to understand what to consider before replacing your water heater, you can move away from reactive, emergency repairs and choose a system tailored perfectly to your family's needs.
At True Comfort Heating, Cooling and Plumbing, we serve families across Greater Des Moines — including Des Moines, West Des Moines, Waukee, Ankeny, Urbandale, Johnston, Altoona, Pleasant Hill, Bondurant, and Windsor Heights. We are dedicated to providing honest, dependable plumbing service with flat-rate pricing and no after-hours fees for our maintenance plan members. If you are on our plan, we even credit your maintenance fees directly toward your new equipment upgrades!
To learn more about what to expect during your upgrade, read our guides on What to Consider Before a Water Heater Replacement and The Process of Water Heater Replacement.
Ready to enjoy reliable, worry-free hot water? Schedule your professional water heater service with True Comfort today and let our family take care of yours.
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Customer Testimonials
Our customers consistently praise our exceptional service and attention to detail. We strive to exceed expectations and deliver outstanding results every time.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
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