Guide
What Every Des Moines Homeowner Should Know Before Switching from Tank to Tankless
Switching from tank to tankless is one of the most impactful upgrades you can make to your home's plumbing system — but it's not as simple as swapping one appliance for another. It touches your gas lines, venting, electrical system, and plumbing all at once.
Here's a quick overview of what to expect before you make the move:
Key things to know when switching from a tank to a tankless water heater:
- It's a system upgrade, not just an appliance swap — gas lines, venting, and electrical connections often need to be modified.
- Sizing matters — tankless units are sized by gallons per minute (GPM), not gallons stored. Getting this wrong leads to cold water surprises.
- Infrastructure upgrades are common — tankless units require far more BTUs than standard tanks, which often means upsizing your gas line.
- Iowa's hard water affects performance — mineral buildup in the heat exchanger is a real issue in the Des Moines area and requires annual maintenance.
- The payoff is real — tankless units can be 24–34% more energy-efficient for average households and last up to 20 years, roughly twice as long as a traditional tank.
- Permits are required — in Iowa, water heater replacements require permits and inspections regardless of the unit type.
- Professional installation is essential — gas line work, venting changes, and code compliance are not DIY territory.
If your current water heater is aging, or you're tired of running out of hot water when the whole household needs it at once, switching to tankless is worth a serious look. This guide covers everything you need to make a smart, informed decision — from sizing and infrastructure to maintenance and what the conversion process actually looks like.
Switching from Tank to Tankless: What To Know About the Key Differences
Making the jump to on-demand hot water is exciting, but to understand if it is the right move for your home, you have to look closely at how these systems compare to traditional storage options. When we perform a Tankless vs Tank Water Heater Comparison, we look at several operational, physical, and financial differences.
To help you visualize the core differences, we have compiled this helpful comparison table:
| Feature | Traditional Tank Water Heater | Tankless Water Heater |
|---|---|---|
| Average Lifespan | 6 to 12 years | up to 20+ years |
| Energy Efficiency | Lower (Constant standby heat loss) | 24% to 34% more efficient (for standard daily use) |
| Physical Footprint | Large (Takes up valuable floor space) | Compact (Wall-mounted, small footprint) |
| Risk of Water Damage | High (Stores 30–80 gallons that can leak/burst) | Minimal (No stored water to flood your home) |
| Hot Water Supply | Finite (Limited by tank capacity) | Endless (Continuous on-demand flow) |
For a deeper dive into these systems, check out our Tankless Water Heaters: Complete Guide and learn why so many families find them to be Tankless Water Heaters: An Efficient Choice. Understanding How Long Does a Water Heater Last is a crucial first step in determining whether to repair your current unit or transition to a long-lasting tankless system.
Let's break down these differences further by looking at the engineering under the hood.
Operational Mechanics and Energy Efficiency
A traditional tank water heater works on a simple principle: it heats a massive volume of water (typically 40 to 80 gallons) and keeps it hot 24 hours a day, 7 days a week. This constant cycle of heating and reheating is called "standby heat loss." Even when you are asleep or away on vacation, your tank is burning fuel to keep that stored water hot. If you notice your energy bills climbing or hear strange rumbling sounds from your basement, these are common Signs Your Water Heater Is Going Out.
A tankless water heater, on the other hand, completely eliminates standby heat loss. It remains idle until you turn on a hot water tap. The moment water begins to flow, a flow sensor detects the movement and activates the heating source—either a high-powered gas burner or an electric element. The water travels through a tightly wound copper or stainless steel heat exchanger, warming up instantly to your target temperature before exiting the tap.
This difference in operation is reflected in the Uniform Energy Factor (UEF). Traditional tanks usually have a UEF between 0.60 and 0.70, meaning 30% to 40% of the energy consumed is wasted. Modern tankless units can achieve UEF ratings up to 0.96, representing incredibly high thermal efficiency.
Furthermore, you have the choice between condensing and non-condensing tankless models:
- Non-Condensing Units: These vent hot exhaust gases directly outside. Because the exhaust is highly acidic and extremely hot, they require specialized, more expensive metal venting.
- Condensing Units: These feature a secondary heat exchanger that captures heat from the exhaust gases to preheat the incoming cold water. This cools the exhaust significantly, allowing the use of inexpensive PVC venting and pushing the unit's efficiency to its absolute peak.
Lifespan, Reliability, and Flood Risk Mitigation
Equipment longevity is one of the most compelling arguments for making the switch. A traditional tank water heater typically lasts between 6 and 12 years. Because they are constantly filled with water, the metal tank eventually succumbs to corrosive mineral deposits, leading to structural failure.
In contrast, a well-maintained tankless water heater can easily last 20 years or more. Because they do not store water, they are far less prone to the internal corrosion that destroys traditional tanks.
This brings us to a major safety benefit: flood risk mitigation. Nearly 75% of traditional tank water heaters will eventually leak or catastrophically burst at the end of their lifespan. When a 50-gallon tank ruptures, it doesn't just stop at 50 gallons; the cold water supply line will continue to feed the leak until someone manually shuts it off. This can result in devastating property damage. Because tankless systems do not store water, the risk of a catastrophic basement flood is virtually eliminated.
Additionally, reclaiming physical space is a massive benefit. Traditional tanks take up a large footprint in your utility room, basement, or closet. Tankless units are compact, wall-mounted devices roughly the size of a carry-on suitcase. This allows you to reclaim valuable square footage for storage or living space. If you are preparing to make this transition, it is helpful to review the necessary Steps Before a Water Heater Replacement to ensure your home is ready.
Sizing and Infrastructure Requirements for Your Home
Switching to an on-demand system is not a simple "plug-and-play" task. Because tankless units heat water instantly, they have vastly different fuel, electrical, and venting requirements than traditional tanks. Understanding How to Choose the Right Water Heater involves carefully calculating your home's peak demand and evaluating your existing utility infrastructure.
Switching from Tank to Tankless: What to Know About Sizing Your System
When sizing a traditional water heater, you look at the storage tank's capacity in gallons. With tankless systems, capacity is measured in Gallons Per Minute (GPM) and is heavily dependent on your local climate.
To size a tankless water heater correctly, we must calculate two primary factors:
- Peak Demand (GPM): This is the maximum amount of hot water your household might use simultaneously. For example, if you want to run a shower while the dishwasher is running, you must add those flow rates together:
- Standard showerhead: 2.5 GPM
- Dishwasher: 1.5 GPM
- Peak Demand = 4.0 GPM
- Temperature Rise: This is the difference between your incoming groundwater temperature and your desired output temperature (typically 120°F).
This is where our local climate in Greater Des Moines plays a massive role. During our freezing Iowa winters, groundwater temperatures can drop into the low 40s. To heat that water to a comfortable 120°F, your water heater must achieve a 75°F to 80°F temperature rise.
Because the heating element must work much harder to warm freezing winter water, the maximum GPM output of a tankless unit decreases in the winter. A unit that easily delivers 7.0 GPM in the summer might only output 4.5 GPM in January. If your system is undersized, you will experience what we call a "cold water sandwich" or lukewarm showers when multiple fixtures are running.
To help you find the perfect system designed to handle cold Iowa winters, consult our Best Tankless Water Heaters Des Moines IA Guide and our Best Tankless Water Heaters West Des Moines Guide.
Switching from Tank to Tankless: What to Know About Infrastructure Upgrades
To heat water instantly, a tankless unit requires a massive, concentrated burst of energy. This means your home's existing gas, electrical, and venting lines will almost certainly require modifications.
- Gas Line Capacity: A standard gas tank water heater requires about 30,000 to 50,000 BTUs per hour. A whole-home gas tankless water heater, however, requires between 150,000 and 199,000 BTUs per hour to heat water on demand. Because of this massive jump in fuel demand, your existing 1/2-inch gas line will likely need to be upsized to a 3/4-inch or 1-inch line. In some older homes, we may even need to coordinate with the local utility company to upgrade your gas meter.
- Electrical Panel Amperage: Even gas tankless units require electricity to power their digital control boards, exhaust fans, and safety sensors. This usually requires installing a dedicated, grounded 120V outlet near the unit. If you choose an electric tankless water heater, the electrical demands are extreme. A whole-home electric tankless unit can require 100 to 150 amps of dedicated power, which often necessitates a complete electrical panel upgrade to a 200-amp service.
- Venting Modifications: Traditional tank heaters vent their exhaust naturally through a vertical metal flue that exits through your roof. Tankless units use combustion fans to actively push exhaust gases out of the home. Because of this positive pressure, you cannot use your old metal chimney flue. Non-condensing units require specialized Category III stainless steel venting, while high-efficiency condensing units can be vented horizontally through an exterior wall using affordable, dedicated PVC pipes.
- Condensate Drainage: High-efficiency condensing units produce an acidic condensation (with a pH of 3 to 5) as they recapture heat from the exhaust. This liquid cannot be allowed to drip onto concrete floors or drain directly into standard metal pipes, as it will corrode them. We must install a condensate neutralizing kit and route a drain line to a nearby sump pump or floor drain.
Because of these complex requirements, maintaining strict Water Heater Code Compliance is essential. Every municipality in our service area has strict guidelines regarding fuel lines, electrical wiring, and exhaust clearances. To protect your safety and your home's insurance coverage, we ensure all work aligns with Iowa Water Heater Code Requirements. If you are wondering, "Do I Need a Permit for Water Heater Replacement in Iowa?" the answer is a definitive yes—and our team handles the entire permitting and inspection process for you.
Water Quality, Maintenance, and Long-Term Performance
While tankless systems are incredibly reliable, they are not completely maintenance-free. In fact, because of the intense heat generated within their compact heat exchangers, they are highly sensitive to local water quality.
Hard Water Challenges in Iowa
The soil across Greater Des Moines is rich in limestone, meaning our municipal and well water supplies carry high concentrations of dissolved calcium and magnesium. This mineral content is measured in grains per gallon (GPG). Any water reading above 7 GPG is classified as hard—and many areas in Iowa exceed this threshold significantly.
When hard water is rapidly heated inside a tankless unit, calcium carbonate precipitates out of the water and binds to the hot metal surfaces of the heat exchanger. This is known as mineral scaling.
Scale acts as an insulator. It creates a physical barrier between the burner and the water, forcing your unit to work much harder and run hotter to achieve the same temperature. This results in:
- A sharp drop in thermal efficiency
- Inconsistent water temperatures
- Overheating and premature failure of the heat exchanger
To understand how this process can damage your system, read about How Hard Water Shortens Water Heater Lifespan and explore the mechanics of Tankless Water Heater Scaling Problems.
To protect your investment in hard water areas, we highly recommend installing a whole-home water softener or a specialized scale inhibitor system. If you ever experience issues, our team is always here to help. You can read our Tankless Water Heater Repair Des Moines IA Guide or our Tankless Water Heater Repair Guide Ankeny IA for local support.
Routine Maintenance and Troubleshooting
To keep your system running at peak performance, annual maintenance is non-negotiable. This involves a process called descaling or flushing.
During an annual maintenance visit, we connect a portable pump to the service isolation valves on your tankless unit. We then circulate a food-grade descaling solution (or pure food-grade white vinegar) through the heat exchanger for about an hour. This solution safely dissolves and flushes out the accumulated calcium scale.
In addition to descaling, routine maintenance includes:
- Cleaning the Flow Sensor: Mineral deposits or tiny debris can coat the flow sensor, preventing it from detecting water movement and stopping the burners from igniting.
- Inspecting the Air Filter and Venting: We clear any dust, cobwebs, or outdoor debris from the intake filter and exhaust terminals to ensure proper combustion airflow.
Neglecting this maintenance can lead to system errors or a complete lack of hot water. If you notice your hot water fluctuating between hot and cold, look out for these Signs You Need Water Heater Repair. If you are currently dealing with a fluctuating system, our guide on why a Tankless Water Heater Inconsistent performance occurs can help you troubleshoot the issue.
Frequently Asked Questions About Tankless Conversions
Deciding to upgrade your home is a major step. To help you weigh your options, let's address some of the most common questions homeowners ask when deciding Is a Tankless Water Heater Worth the Investment.
Will I have instant hot water at every tap with a tankless system?
This is one of the most common misconceptions about tankless systems. "On-demand" water heating means the unit creates endless hot water, but it does not mean the hot water arrives at your faucet instantly.
The "lag time" you experience is simply the time it takes for the standing cold water in your pipes to be pushed out so the newly heated water can travel from the water heater to your faucet. If your water heater is in the basement and your master bathroom is on the second floor, you will still have to wait for that water to make the journey.
To solve this issue, we can install:
- Recirculation Pumps: Many modern tankless units feature built-in recirculation pumps that keep hot water loop-circulating through your pipes on a schedule or via smart sensors.
- Point-of-Use Units: Installing a tiny, dedicated electric tankless unit directly under a distant bathroom or kitchen sink provides truly instantaneous hot water.
Do tankless water heaters work during a power outage?
No. Traditional gas tank heaters with standing pilot lights can operate without electricity, but all modern tankless water heaters require electrical power to run their control boards, electronic igniters, flow sensors, and exhaust blowers.
During a power outage, the gas solenoid valves inside the unit cannot open, meaning the system will not ignite. Fortunately, because their electrical draw is relatively low, you can easily run a gas tankless unit using a small battery backup (UPS) system or a portable generator to keep your hot water flowing during a storm.
How long does the tank-to-tankless conversion process take?
A straightforward, like-for-like traditional tank replacement usually takes about 2 to 4 hours. A tank-to-tankless conversion is a comprehensive system upgrade that typically takes 6 to 10 hours of professional plumbing and electrical work.
During this time, our technicians must drain and remove your old tank, mount the new unit, upsize your gas lines, run new PVC venting through your exterior walls, install condensate drains, and perform extensive safety and pressure testing. We always work efficiently to ensure your home's water is turned back on as quickly as possible. If your water heater has failed unexpectedly and you need immediate help, refer to our Emergency Water Heater Installation Guide Ankeny IA.
Conclusion
Switching from a traditional tank to a modern tankless water heater is a fantastic way to enjoy endless hot water, reclaim valuable space in your home, and slash your monthly energy bills. However, because this transition involves specialized gas line work, precise GPM sizing for our cold Iowa winters, and strict code compliance, it requires professional expertise.
At True Comfort Heating, Cooling and Plumbing, we are proud to serve families across Greater Des Moines. Our licensed, bonded, and certified technicians are committed to treating you like family. We provide honest home assessments, dependable service, and flexible maintenance plans designed to keep your plumbing and HVAC systems running flawlessly year-round.
If you are ready to explore your options, we invite you to read our local guides:
- Water Heater Installation Des Moines IA Guide
- Tankless Water Heater Installation Des Moines Guide
- Tankless Water Heater Installation West Des Moines Guide
- Tankless Water Heater Installation Ankeny Guide
- Tankless Heater Install Altoona IA Guide
Let us help you bring true, reliable comfort to your home. Schedule a consultation with our water heater experts today!
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Customer Testimonials
Our customers consistently praise our exceptional service and attention to detail. We strive to exceed expectations and deliver outstanding results every time.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
Christian from True Comfort was very personable and Professionally. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent has come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A.
We had a great experience with True Comfort. They arrived on time on a Saturday and a Sunday, braving blizzard conditions and -30+ degree windchills to make sure our family had a new furnace as quickly as possible. Service was extremely friendly and respectful. They did great work and left no mess. Pricing was better than most. We dealt with a dad and his two sons. This is a great family-run business that puts customer service and satisfaction as a top priority was our experience.
Jamie D.
The day after moving into our new home or furnace stopped working so I went with True Comfort and I’m so glad I did. The lady at the office was so pleasant and upbeat it almost made me forget we were freezing. She calmly assured me they could get a guy out there that day and gave me an arrival window. Christian, our technician, let me know he was on his way and was about an hour earlier than expected – awesome. One thing I noticed was he walked up to the door with his tools in hand which meant ...
Christian L.
My family and I would 100% recommend this small, family-owned business to anyone looking for wonderful service! I would (and did) choose them over all the other companies, just based off the other reviews. I’m so glad I did! They were quick, did a great job, they were also very informative, and just all around good people. Will definitely call them for any future needs. Thank you Logan, Johnathan, Trent, Jake and Matt. I appreciate you all!
Olivia T.
I had an excellent experience with Logan, our technician, who provided top-notch service. He was extremely knowledgeable and professional, and he took the time to explain everything he was doing in a clear and concise manner. He was also very friendly and personable. I appreciated his attention to detail and his willingness to go above and beyond to ensure my furnace was in top working condition. Overall a great experience, and I would highly recommend Logan and True Comfort Heating, Cooling and Plumbing to anyone looking for reliable and high-quality service.
Dawn B.
After my furnace went out, I originally called a different company that was obviously in it for the money. While there was a chance to fix it, we decided to replace our 25-year-old system. After Golden Rule quoted me a very large amount, I called around looking for quotes that may be more reasonable. True Comfort offered to come out with a free second opinion. After being talked at for hours by the Golden Rule people, True Comfort was a refreshing change. Logan (very knowledgeable and kind) was honest and upfront about everything. We were able to replace both our ...
Jess H.
During the blizzard of ’24 these wonderful people not only answered their phones when the other bigger companies did not but, they also gave us great service from beginning to end. We needed a whole new furnace and they made the whole process as pain-free as possible. Even lending us space heaters while we waited for the new unit to be installed. The workers were very professional and kind. I would definitely hire them again or recommend them to everyone needing service.
Amanda T.
Christian arrived and it didn’t take long for him to figure out what was wrong. He also helped me get on an annual maintenance plan for both my heating and cooling systems! We now have True Comfort in our home again. Christian is a great asset to your company!!
Robert V.
Very professional and curious went above and beyond to not only fix the immediate problem but also diagnose what is causing the problem. Service technician Use the scope and camera to show me everything step-by-step what the issue is that is wrong with my furnace unit I’m very appreciative and will do future business with this company. I plan to use them to replace my furnace I would not hesitate to refer anybody to this company very Good service
Brandon W.
This company is great. My furnace went out in the middle of the night. I called and the technician was very helpful over the phone. They came out the next day and Logan the service tech was friendly, fast, and very knowledgeable. I have an older furnace and intend to try to sell me a new furnace he pointed out a few issues I could have in the near future. Definitely recommend it to anyone who has any heating and cooling issues.
Jim M.
I had the pleasure of working with Nate and Jake and they were absolutely amazing! They were very friendly and were sure to answer any questions I had. They let me know exactly what they were doing during the process of installing my furnace. I initially was scheduled for Friday and they were able to get out Monday (which was really nice considering it is cold). I highly recommend True Comfort! Thank you guys so much!
Jessica M.
Logan is exceptional, he installed our humidifier and also did a great job explaining to us why our heating system was turned off, which was installed by a previous company. If we have any future issues we will definitely call True Comfort HVAC
Tomas G.
Honest pricing, great work, answered all our questions and explained the new thermostat and pump installed with the new system. Cleaned up the basement cleaner than before the installation. We are extremely happy with our new furnace/AC. They went above and beyond all expectations. Highly recommend it to anyone looking to update their system.
Jesse K.
True Comfort was great! They got me in right away and Christain, my technician, was awesome. Very friendly and knowledgeable and walked me through everything and asked if I had questions. Will definitely call them again and recommend them to anyone and everyone.
Allison S.
Logan did an excellent job and took the time to explain everything to me. He adjusted some needed gas settings on our furnace for better heating performance. Will definitely recommend True Comfort to my friends and family.
Christine M.
I highly recommend this company for your HVAC needs. I called them in the morning for a furnace problem and they were at my house the same day. The problem was fixed within the hour. They called me several times to update me on the technician’s ETA and sent me a link to track him once he was heading my way. Their services are affordable and everyone I spoke to, from their office representative, Vanessa, to our technician, Christain, were so helpful and friendly.
Callie P.
My furnace quit working on a -6-degree day. I called and Christian showed up within a few hours. He was very friendly knowledgeable and honest! I appreciate that! Within an hour I had a functioning furnace.
Connie G.
Christian from True Comfort was very personable and Professional. He confirmed what was suspected with my Air Cleaner and replaced the part quickly, which allowed the unit to function again. Christian also noticed the dryer vent had come apart so he fixed that for me as well. I would definitely consider using True Comfort if you need someone to service your heating or cooling systems!
Nancy A. S.
Great Communication with service. Very friendly staff. The service technician explained everything he was doing and why. They answered all my questions. I signed up for their yearly maintenance plan. I would recommend them for your furnace needs. Great service!
Angela D.
Logan, our service tech, was extremely nice and pleasant, to the point where it felt like we were old time friends. He had no problems with me being in his company while he worked. In fact, he gave me a blow by blow detail of what was going on with my furnace. Not only did he tell me what was wrong, but how it became wrong and how he was going to fix it. He also was knowledgeable enough to point out other potential problems, that could result, from the set up of my duct system in relation to the furnace, all without pressuring me into an up-sale situation. On a scale of 1 to 5, I would rate my experience with him as a 10,
Torin S.
We were referred to True Comfort and I have been very pleased so far. Our technician, Logan, was awesome! He was very knowledgeable and made sure I understood what the issue was, and what my options were, and answered all of my questions. Would highly recommend giving them a call! The family-operated company, you can tell they care about their work and the customer!
Spencer W.
My furnace stopped firing up on a Saturday as we were getting ready to go out of town. I started down the google list of calling companies. I got to True Comfort and they were able to get me in the same day! When Logan arrived, as always the furnace fires right up like there wasn’t an issue. He was still determined to find the problem. He went above and beyond checking pressures at all possible fail points. He pulled the system apart and found the last service cleaning did not do a great job. He cleaned and serviced the furnace and it fired up with 10% more power and efficiency. Thank you, Logan! I’m already on their books for an April AC tube-up! This will be my HVAC company from here on out!
Doug W.
Sarah at the office is very pleasant and professional. I really liked that the service representative’s picture and brief personal history was sent. Also, very professional and polite service from a representative. He even replaced a light bulb for me in the furnace room. Well definitely be using them again.
Susan W.
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